Through cPanel you can quite easily go to file manager and access via there. I don’t know why the FTP is not working but I get the impression you are reluctnat to be of any help here – I have a boss really annoyed about the fact that your update has broken our homepage and we are losing business.
You should be able to see from all the info and error messages I have provided what the conflict is at any case.
I can’t waste much more time, please provide an answer to the load of js errors that are attributed to your theme.
Also please provide your IP address so I can let the hosts know – although it is working fine for me, them and everyone else who has the same logins.
Thanks
Lauren