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Video Height - by Libardo - on WordPress WooCommerce support

This topic has 79 replies, 3 voices, and was last updated 9 years, 12 months ago ago by Eva Kemp

Libardo

Participant

March 20, 2015 at 04:42

Hi Eva,

Would it be possible to make the Height at 600px? I’ve tried to change it to 600px but it showing the black bar at the bottom again. Maybe is this the max it can go?

At the moment the CSS code is set as follow:

.empty-row {height: 500px;}

I am referring to ticket# 50229

#51074 Copied

78 Answers

Brian Johnson

Member

March 20, 2015 at 10:43

Hello

It looks like that it is caused by default VC composer elements. Please check your homepage for blank/broken elements and set all margins for every row manually. You may also provide us with access to your site because now we cannot login as it is secured with Mod-security server configuration.

With best regards
Brian Johnson

#51135 Copied

Libardo

Participant

March 20, 2015 at 13:38

Please see in private.

Please, contact administrator
for this information.

#51193 Copied

Libardo

Participant

March 23, 2015 at 15:16

Hi Support,

Any update?

Thanks..

#51689 Copied

Brian Johnson

Member

March 23, 2015 at 15:27

Please tell us how to pass security as on this screenshot http://prntscr.com/6kc8i5.

With best regards
Brian Johnson

#51697 Copied

Libardo

Participant

March 23, 2015 at 18:52

Hi Brian,

See in private posted on March 20th.

Please, contact administrator
for this information.

#51789 Copied

Libardo

Participant

March 23, 2015 at 19:40

Good Day,

Just to add, I was able to login using the Test login credentials. Can you check on your end if there is something wrong?

Please let me know ..

#51800 Copied

Libardo

Participant

March 23, 2015 at 20:14

Good Day Brian,

Please disregard the post created by me on March 20, 2015 at 4:42 am#51074. Please go ahead and proceed with the following:

– I’ve adjusted the width at the moment as it should for this space. However the black bar is still showing on TOP and BOTTOM of the video. Can you expand the video to the full in order to capture the width of this space?

Please visit the page (See In Private).

Please, contact administrator
for this information.

#51808 Copied

Libardo

Participant

March 23, 2015 at 23:45

Hi Support,

Would it be possible to show me how to do this? Or is it something that you will be logging in shortly to make the changes?

Please let me knOw ..

#51859 Copied

Brian Johnson

Member

March 24, 2015 at 13:53

Hello
You can remove padding and margin value for this row in VC and check all closed tags for this page please let us know when we will be able to enter your site to fix page layout.Please keep in mind our working hours and timezone (utc+2).

With best regards
Brian Johnson

#51992 Copied

Libardo

Participant

March 24, 2015 at 14:33

Good Day Brian,

Have you tried to login via the following (See in private) to proceed with this ticket?

PS. I have been repeating the same answer for all the post replies above. Are you receiving or able to read them?

Please, contact administrator
for this information.

#52002 Copied

Libardo

Participant

March 24, 2015 at 14:33

Good Day Brian,

Have you tried to login via the following (See in private) to proceed with this ticket..?

PS. I have been repeating the same answer for all the post replies above. Are you receiving or able to read them?

Please, contact administrator
for this information.

#52004 Copied

Libardo

Participant

March 24, 2015 at 14:34

Good Day Brian,

Have you tried to login via the following (See in private) to proceed with this ticket.?

PS. I have been repeating the same answer for all the post replies above. Are you receiving or able to read them?

Please, contact administrator
for this information.

#52005 Copied

Brian Johnson

Member

March 24, 2015 at 15:00

Sorry.

Security firewall doesn’t allow me to pass.

With best regards
Brian Johnson

#52032 Copied

Libardo

Participant

March 24, 2015 at 17:13

Hi Brian,

With WP-LOGIN you are not able to enter. You will have to use WP-ADMIN.

All my post are reflecting WP-ADMIN. Also as mentioned in my previous post I was able to enter with the user provide by 8theme. Can you check on your end if anything is blocking? Your PC,Firewall,Antivirus etc..?

#52079 Copied

Libardo

Participant

March 24, 2015 at 17:13

Hi Brian,

With WP-LOGIN. you are not able to enter. You will have to use WP-ADMIN.

All my post are reflecting WP-ADMIN. Also as mentioned in my previous post I was able to enter with the user provide by 8theme. Can you check on your end if anything is blocking? Your PC,Firewall,Antivirus etc..?

#52081 Copied

Libardo

Participant

March 24, 2015 at 17:18

Is there anyone else able to help Brian? I’ve worked on other tickets as well with Robert or Eva .. but non confirm that they are unable to login. On the other hand I could have see that they made changes … so what seems to be the problem?

I am able to login on my PC on my laptop on my tablet on a different machine with firewall and different IP and still login using the same credentials provided to 8theme.

#52082 Copied

Libardo

Participant

March 24, 2015 at 17:19

I hope I dont have to wait 24 hours again for a response. Thank You Brian.

#52083 Copied

Brian Johnson

Member

March 24, 2015 at 17:29

Sorry for the long delay with answer .

I get following error when i am trying to login: http://prntscr.com/6kss3y/. It seems that it is caused by the server configuration. Please contact your host to change security permissions or you may also simply paste whole code of the page to the private content and i will try to fix it locally.

With best regards
Brian Johnson

#52086 Copied

Libardo

Participant

March 24, 2015 at 19:19

Hi Brian,

Have you tried to click on this link ( http://prntscr.com/6kss3y/ )? I dont see any error message…

#52101 Copied

Libardo

Participant

March 24, 2015 at 20:04

Hi Brian,

See in private

Please, contact administrator
for this information.

#52113 Copied

Libardo

Participant

March 24, 2015 at 20:09

Can you try again or provide the IP Address?

Please, contact administrator
for this information.

#52114 Copied

Brian Johnson

Member

March 25, 2015 at 10:39

Hello

Please see private content.

With best regards
Brian Johnson

Please, contact administrator
for this information.

#52195 Copied

Libardo

Participant

March 25, 2015 at 11:41

Hi Brian,

When I click on your Private Content Hidden button above nothing happen. Normally its like a drop down menu when I click I can see the details. Maybe it is currently locked?

First time I see it like this ..

#52220 Copied

Brian Johnson

Member

March 25, 2015 at 13:20

Hello

Please reload page and try again.

With best regards
Brian Johnson

#52252 Copied

Libardo

Participant

March 25, 2015 at 13:38

Hi Brian,

Still the same.

http://i1340.photobucket.com/albums/o728/LibardoBarreto/334234_zpsarlhv83z.png

#52257 Copied

Brian Johnson

Member

March 25, 2015 at 13:47

Please check your email.

With best regards
Brian Johnson

#52262 Copied

Libardo

Participant

March 25, 2015 at 19:25

Hi Brian,

Can you try to login once more? This time using :

bkbcuracao.com/comingsoon/wp-admin

#52388 Copied

Libardo

Participant

March 26, 2015 at 11:43

Hi Brian,

Where you able to login?

#52500 Copied

Eva Kemp

Participant

March 26, 2015 at 13:51

Hello,

Now we’re getting 502 error when trying to access wp-admin panel.
Please contact your host concerning this issue.

Regards,
Eva Kemp.

#52532 Copied
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