This topic has 79 replies, 3 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp
Hi Eva,
No we cant close it yet. I would still need somebody from your end to help me based on my last reply. I’ve tried to do this but seems not go as expected. I change the code to ” 200 ” but still see the black bar. Can you assist?
Code:
.empty-row {height: 200px;}
Hello,
I’ve hidden black row at the bottom removed padding values but black row at the top can’t be hidden as it’s loading from youtube player.
You can try to use other video source.
Sorry.
Regards,
Eva Kemp.
Hi Eva,
I took the liberty once more to review this whole ticket history and do remember that once Brian assisted with this ticket and the video could have fit in the space between 300-400px of padding.
Now When I look at the video it is not even showing the full of it. Its like some piece is going down and some up. Can you check what was done prior to what is showing at the moment with your team internally?
I believe there was a max of width which we could have adjust the video. However it wasn’t what I wanted but still could help for now to show the video without the black bars. If you read in some of my post you do see me confirming to Brian that is showing good and the black bar is not showing anymore.
Please cross check and let me know. For now we do not have the possibility to host the video except using Youtube Video for now.
http://i1340.photobucket.com/albums/o728/LibardoBarreto/EERT_zpslrqaiqpf.png
Hi Support,
Just checking if there is any update on this case?
Hello
I have added following lines of code into the custom.css:
.vc_custom_1427484282144 iframe{transform:translate(0px,-125px)}
Please check your site now.
With best regards
Brian Johnson
Hi Brian,
I’ve just checked the site and the beginning of it looks good once it starts it looks like this (which I think this is when the video buffers and then starts):
http://i1340.photobucket.com/albums/o728/LibardoBarreto/KKOHLER_zpsazqbgl52.png
Then it turn like this:
http://i1340.photobucket.com/albums/o728/LibardoBarreto/HH6_zpsugtt4nve.png
I do recap once we were busy it shows the same height as it is right now and was showing without the black bars. Can you recap what was done?
Please also delete pr edit the code .vc_custom_1427484282144 iframe{transform:translate(0px,-125px)} which didn’t fixed the video height.
Let me know ..
P.S Be extra careful with the website data not to happen like last time.
Thank you for the support so far.
Hello
I have edited a bit previously added code in custom.css.
Please check your site now.
With best regards
Brian Johnson
Hi Brian,
It is still showing the same. I would suggest to try with some other codes and also test it on your end end and provide screen shot. IT is still showing like this on my end:
http://i1340.photobucket.com/albums/o728/LibardoBarreto/HH6_zpsugtt4nve.png
I know we can figure it out because in a few of the post above we did it already. Just have to find the correct code.
Please let me know ..
Hello
Please clear your browser cache and try to reload page because black line is not showing now from different browsers. please check the screenshot(http://i.imgur.com/HusEtrH.png).
With best regards
Brian Johnson
Hi Brian,
From which browser are you trying this? I tried it with Google Chrome but still see the black bars after clearing cache and cookies
Hi Brian,
I just update the browser to the latest version and still see the same video:
http://i1340.photobucket.com/albums/o728/LibardoBarreto/rwerwer_zpseubtyovh.png
I tried also in IE, GOOGLE CHROME, FIREFOX still see the same issue with the video. I clear also my cache and the history and the cookies.
Hello,
I’ve added this code in CSS block of Visual Composer editor:
.uvc-video-fixer .mbYTP_wrapper iframe {
margin-top: -150px !important;
}
Please check the video now.
Regards,
Eva Kemp.
Muchas Gracias Eva. >> Spanish
Dank Je wel … 🙂 >> Dutch
Hopi Danki >> Papiamentu
Thank You 🙂 >> English
So how is the website looking so far? I would also like to get some comments from the Best 8theme Support!!!
Hello,
You’re welcome.
Your site looks amazing. You’ve done a lot of work and it’s worth it.
That’s great.
Regards,
Eva Kemp.
Hi Eva,
I am having problems showing this Youtube video. When I click on it it will show as follow:
http://i1340.photobucket.com/albums/o728/LibardoBarreto/gerer_zpswyxczlys.png
http://i1340.photobucket.com/albums/o728/LibardoBarreto/ffdsdf_zpslqajdnip.png
Can you fix this for us?
Hello,
I’ve replaced youtube link. Please check now.
Regards,
Eva Kemp.
Hi Eva,
After a long discussion we have decided to remove the Kohler video from the Kohler page. I am referring to this video:
http://i1340.photobucket.com/albums/o728/LibardoBarreto/HH6_zpsugtt4nve.png
I have already made the change which we want but still see the video and the codes in the page. Can you remove the codes and the video if it is somewhere else in the theme or code for the Kohler page?
Hello,
Sorry, but I don’t see any code on the page http://bkbcuracao.com/kohler/ .
Could you please clarify with more details?
Thank you.
Regards,
Eva Kemp.
Hi Eva,
Can you login and check the Kohler Page via the WP-ADMIN Panel? After this scroll down and look for where the video was insert. Then check the CSS codes which was insert for this page in CSS module and Custom file.
http://i1340.photobucket.com/albums/o728/LibardoBarreto/HH6_zpsugtt4nve.png
Hello,
Please view screen of the Kohler page I see from my side:
https://s3.amazonaws.com/fvd-data/notes/168674/1431416214-pWdkQp/screen.png
There is no video.
Please clear your browser cache and check again.
Thank you.
Regards,
Eva Kemp.
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