Video Height - by Libardo - on WordPress WooCommerce support

This topic has 79 replies, 3 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

  • Avatar: Libardo
    Libardo
    Participant
    March 27, 2015 at 18:55

    Hi Eva,

    No we cant close it yet. I would still need somebody from your end to help me based on my last reply. I’ve tried to do this but seems not go as expected. I change the code to ” 200 ” but still see the black bar. Can you assist?

    Code:

    .empty-row {height: 200px;}

    Avatar: Eva
    Eva Kemp
    Support staff
    March 27, 2015 at 20:29

    Hello,

    I’ve hidden black row at the bottom removed padding values but black row at the top can’t be hidden as it’s loading from youtube player.
    You can try to use other video source.
    Sorry.

    Regards,
    Eva Kemp.

    Avatar: Libardo
    Libardo
    Participant
    April 16, 2015 at 03:07

    Hi Eva,

    I took the liberty once more to review this whole ticket history and do remember that once Brian assisted with this ticket and the video could have fit in the space between 300-400px of padding.
    Now When I look at the video it is not even showing the full of it. Its like some piece is going down and some up. Can you check what was done prior to what is showing at the moment with your team internally?

    I believe there was a max of width which we could have adjust the video. However it wasn’t what I wanted but still could help for now to show the video without the black bars. If you read in some of my post you do see me confirming to Brian that is showing good and the black bar is not showing anymore.

    Please cross check and let me know. For now we do not have the possibility to host the video except using Youtube Video for now.

    http://i1340.photobucket.com/albums/o728/LibardoBarreto/EERT_zpslrqaiqpf.png

    Avatar: Libardo
    Libardo
    Participant
    April 16, 2015 at 21:55

    Hi Support,

    Just checking if there is any update on this case?

    Avatar: Brian Johnson
    Brian Johnson
    Member
    April 17, 2015 at 17:02

    Hello

    I have added following lines of code into the custom.css:
    .vc_custom_1427484282144 iframe{transform:translate(0px,-125px)}
    Please check your site now.

    With best regards
    Brian Johnson

    Avatar: Libardo
    Libardo
    Participant
    April 18, 2015 at 17:30

    Hi Brian,

    I’ve just checked the site and the beginning of it looks good once it starts it looks like this (which I think this is when the video buffers and then starts):

    http://i1340.photobucket.com/albums/o728/LibardoBarreto/KKOHLER_zpsazqbgl52.png

    Then it turn like this:

    http://i1340.photobucket.com/albums/o728/LibardoBarreto/HH6_zpsugtt4nve.png

    I do recap once we were busy it shows the same height as it is right now and was showing without the black bars. Can you recap what was done?

    Please also delete pr edit the code .vc_custom_1427484282144 iframe{transform:translate(0px,-125px)} which didn’t fixed the video height.

    Let me know ..

    P.S Be extra careful with the website data not to happen like last time.

    Thank you for the support so far.

    Avatar: Brian Johnson
    Brian Johnson
    Member
    April 19, 2015 at 12:23

    Hello

    I have edited a bit previously added code in custom.css.
    Please check your site now.

    With best regards
    Brian Johnson

    Avatar: Libardo
    Libardo
    Participant
    April 20, 2015 at 03:45

    Hi Brian,

    It is still showing the same. I would suggest to try with some other codes and also test it on your end end and provide screen shot. IT is still showing like this on my end:

    http://i1340.photobucket.com/albums/o728/LibardoBarreto/HH6_zpsugtt4nve.png

    I know we can figure it out because in a few of the post above we did it already. Just have to find the correct code.

    Please let me know ..

    Avatar: Brian Johnson
    Brian Johnson
    Member
    April 20, 2015 at 10:04

    Hello

    Please clear your browser cache and try to reload page because black line is not showing now from different browsers. please check the screenshot(http://i.imgur.com/HusEtrH.png).

    With best regards
    Brian Johnson

    Avatar: Libardo
    Libardo
    Participant
    April 20, 2015 at 17:02

    Hi Brian,

    From which browser are you trying this? I tried it with Google Chrome but still see the black bars after clearing cache and cookies

    Avatar: Libardo
    Libardo
    Participant
    April 21, 2015 at 01:41

    Hi Brian,

    I just update the browser to the latest version and still see the same video:

    http://i1340.photobucket.com/albums/o728/LibardoBarreto/rwerwer_zpseubtyovh.png

    I tried also in IE, GOOGLE CHROME, FIREFOX still see the same issue with the video. I clear also my cache and the history and the cookies.

    Avatar: Eva
    Eva Kemp
    Support staff
    April 21, 2015 at 14:17

    Hello,

    I’ve added this code in CSS block of Visual Composer editor:

    .uvc-video-fixer .mbYTP_wrapper iframe {
      margin-top: -150px !important;
    }

    Please check the video now.

    Regards,
    Eva Kemp.

    Avatar: Libardo
    Libardo
    Participant
    April 21, 2015 at 17:56

    Muchas Gracias Eva. >> Spanish

    Dank Je wel … 🙂 >> Dutch

    Hopi Danki >> Papiamentu

    Thank You 🙂 >> English

    So how is the website looking so far? I would also like to get some comments from the Best 8theme Support!!!

    Avatar: Eva
    Eva Kemp
    Support staff
    April 21, 2015 at 18:20

    Hello,

    You’re welcome.
    Your site looks amazing. You’ve done a lot of work and it’s worth it.
    That’s great.

    Regards,
    Eva Kemp.

    Avatar: Libardo
    Libardo
    Participant
    April 29, 2015 at 21:29

    Hi Eva,

    I am having problems showing this Youtube video. When I click on it it will show as follow:

    http://i1340.photobucket.com/albums/o728/LibardoBarreto/gerer_zpswyxczlys.png

    http://i1340.photobucket.com/albums/o728/LibardoBarreto/ffdsdf_zpslqajdnip.png

    Can you fix this for us?

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    April 30, 2015 at 08:17

    Hello,

    I’ve replaced youtube link. Please check now.

    Regards,
    Eva Kemp.

    Avatar: Libardo
    Libardo
    Participant
    May 10, 2015 at 04:40

    Hi Eva,

    After a long discussion we have decided to remove the Kohler video from the Kohler page. I am referring to this video:

    http://i1340.photobucket.com/albums/o728/LibardoBarreto/HH6_zpsugtt4nve.png

    I have already made the change which we want but still see the video and the codes in the page. Can you remove the codes and the video if it is somewhere else in the theme or code for the Kohler page?

    Avatar: Eva
    Eva Kemp
    Support staff
    May 11, 2015 at 08:24

    Hello,

    Sorry, but I don’t see any code on the page http://bkbcuracao.com/kohler/ .
    Could you please clarify with more details?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Libardo
    Libardo
    Participant
    May 11, 2015 at 20:18

    Hi Eva,

    Can you login and check the Kohler Page via the WP-ADMIN Panel? After this scroll down and look for where the video was insert. Then check the CSS codes which was insert for this page in CSS module and Custom file.

    http://i1340.photobucket.com/albums/o728/LibardoBarreto/HH6_zpsugtt4nve.png

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    May 12, 2015 at 08:37

    Hello,

    Please view screen of the Kohler page I see from my side:
    https://s3.amazonaws.com/fvd-data/notes/168674/1431416214-pWdkQp/screen.png

    There is no video.
    Please clear your browser cache and check again.

    Thank you.
    Regards,
    Eva Kemp.

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