Critical Error on Variable Product Page When Sale Price Is Set

This topic has 2 replies, 2 voices, and was last updated 7 hours, 42 minutes ago ago by Ayan Rahman

  • Avatar: Dhanraj
    Dhanraj
    Participant
    June 5, 2026 at 02:53

    Hello XStore Team,

    I am experiencing a critical error on the product page after setting a sale price for a variable product.

    For example:
    – Regular Price: 1499
    – Sale Price: 1480

    Files is visible for topic creator and
    support staff only.
    1 Answer
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    June 5, 2026 at 05:25

    Hi,

    Thank you for reaching out to us.

    Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

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