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Error First theme instalation elementor failed. * Detail: Ajax request failed during import.

This topic has 6 replies, 2 voices, and was last updated 1 hour, 49 minutes ago ago by david

david

Participant

May 28, 2026 at 13:56

cristalycuervo.com

elementor_headers failed. * Detail: Ajax request failed during import.

elementor_archives failed. * Detail: Ajax request failed during import.

elementor_single_products failed. * Detail: Ajax request failed during import.

init_builders failed. * Detail: Ajax request failed during import.

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5 Answers

Andrew Mitchell

Support staff

May 28, 2026 at 15:27

Hello, david,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process

Best Regards,
8Theme’s Team

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david

Participant

May 28, 2026 at 15:42

FPT is DIsabled from server, CPANEL Option.

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Andrew Mitchell

Support staff

May 28, 2026 at 17:02

We have reinstalled the specified demo version for you. We also noticed that there are critical errors on your website caused by third-party plugins. Please disable them or grant us permission to do so.

Best regards,
8Theme Team

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david

Participant

May 28, 2026 at 17:07

Hi, This is a new hosting, new website and we only installed plugins for this theme. So you can destroid and reinstalled if is necesary
However, I can not see the header section at this moment.

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david

Participant

May 28, 2026 at 17:10

Also, I cant see product section and detailed product

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