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Product Quick View Issue – Source Code Displayed Instead of Product Description Hello,

This topic has 7 replies, 3 voices, and was last updated 4 hours, 50 minutes ago ago by Jack Richardson

Oliver Theiß

Participant

May 11, 2026 at 09:40

Hello,

in the product quick view, the product description excerpt is showing source code / raw content instead of the normal formatted text.
Please see the attached screenshot.

My product descriptions are created with Stackable.

The issue happens with all products inside the quick view.
On the normal product page, the descriptions display correctly.

I need support understanding why this is happening and how it can be fixed.
I was not able to solve the issue myself.

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6 Answers

Ayan Rahman

Support staff

May 11, 2026 at 10:54

Hi,

Thank you for getting in touch with us.

The product description contains tags, and when a part of the excerpt is taken to show in Quick View, some unclosed tags cause the problem.
There are 2 ways you can try: set “”More Details” Length (Charts)” 999999999, in Theme Options > WooCommerce > Shop elements > Quick view OR disable More Details Link via Theme Options > WooCommerce > Shop elements > Quick view.

Warm Regards,
The 8Theme Team

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Oliver Theiß

Participant

May 12, 2026 at 09:48

thank you i will check 🙂

LG Oliver

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Oliver Theiß

Participant

May 12, 2026 at 10:03

Hallo i have another short question….. maybe i did something woring in my x store set up….

_thumbnail size- page speed — see my screenshot

see screenshot…… before i make it worse – maybe you can teill me what i have to change…. thanks for your help in advance … lg Oliver

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Jack Richardson

Support staff

May 12, 2026 at 13:37

Hello @Oliver Theiß,

We recommend installing one of the available tools for image regeneration and size optimization, such as the Robin Optimizer tool, which can be found in the XStore Control Panel under Plugins Installer. Based on the screenshot of your speed analysis, some of your images could benefit from optimization.

There are many other tools available for this purpose; however, we suggest testing the optimization process on a few images first before applying it globally to all images. Additionally, you may consider using a CDN on your website to improve image caching and overall site speed.

For more details, please visit: https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

Best regards,
Jack Richardson
The 8Theme’s Team

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Oliver Theiß

Participant

May 12, 2026 at 14:11

thank you for your kind feedback … ye i use a CDN on my website,,I will check … wish you a good day

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Jack Richardson

Support staff

May 12, 2026 at 14:44

Hello @Oliver Theiß,

Thank you for your kind feedback. If you need any other assistance, feel free to submit your questiosn.

Best Regards,
Jack Richardson
The 8Theme’s Team

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