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WooCommerce product “Description” tab is not open/active by default

This topic has 4 replies, 3 voices, and was last updated 3 hours, 8 minutes ago ago by Tony Rodriguez

lukabp

Participant

May 26, 2026 at 16:35

Hello,

I am experiencing an issue with product tabs on my WooCommerce store (using the XStore theme).
The Problem:
The first tab, which is the “Description” (Opis) tab, does not automatically open when the product page loads. Visitors see the tab titles, but the content area underneath is completely closed/empty until they manually click on the “Description” tab heading.
What I have checked so far:
The product has a full content inside the main Description editor box.
I have cleared all server and plugin caches (LiteSpeed Cache).
The issue persists even in Incognito mode.

Could you please guide me on how to force the first tab (Description) to be active and open by default upon page load? Is there a specific theme setting or a custom snippet I should apply?

Thank you in advance for your help!

Best regards,
Luka

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3 Answers

Jack Richardson

Support staff

May 27, 2026 at 08:20

Hello @lukabp,

The issue occurs because there are two tab elements on your single product page that conflict with each other, as they share the same IDs for the description, reviews, and other tabs.

As a workaround, we have found a solution to activate the first tab opened in your Tabs Accordion widget (https://gyazo.com/9a8a4b710c7fe129de5c5ff6c22a4261) so that the script for the tabs will trigger the first tab in the original (horizontal) tabs to open by default (https://gyazo.com/30d7778eef7c341f56fa3066e29f8dfd).

Alternatively, you can remove the accordion tabs and use only one set of tabs per single product page. Please remember to clear the cache before checking the results.

Best regards,
Jack Richardson
The 8Theme’s Team

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lukabp

Participant

May 27, 2026 at 12:32

Thanks for the support! My topic “WooCommerce product “Description” tab is not open/active by default” has been successfully resolved.

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Tony Rodriguez

Support staff

May 27, 2026 at 12:32

Dear lukabp,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

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WooCommerce product “Description” tab is not open/active by default

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