• 

  manabit

  Participant

  May 6, 2026 at 09:10

  Website work before and everything was good, but suddenly i face this problem ..
  can you help

  Content is visible for topic creator and
  support staff only.

  #469913 Copied
  1 Answer
  

  Jack Richardson

  Support staff

  May 6, 2026 at 10:59

  Hello @manabit,

  Please check your website and activate the PRO Elements plugin from XStore Control Panel → Plugins Installer. We removed the old version of such plugin from your server because the version you had installed contained compatibility issues. You can find more information here: https://www.8theme.com/topic/website-critical-error-when-pro-elements-is-active/

  If you need our assistance, please provide temporary wp-admin access in the private content section.

  Best regards,
  Jack Richardson
  The 8Theme’s Team

  #469923 Copied
• Viewing 2 results - 1 through 2 (of 2 total)