Issues with Woo – products and images not clickable on mobile

This topic has 7 replies, 3 voices, and was last updated 2 days, 7 hours ago ago by Tony Rodriguez

  • Avatar: Anastasia
    Anastasia
    Participant
    March 22, 2026 at 00:49

    Hi there,

    So for the past week I’ve been having issues on the shop page and on the single product pages on mobile only. The issues are:

    – on the shop page, the first 2 products (the first row) is not clickable at all
    – on product page – the images can’t be changed or clicked

    I deactivated WP Rocket, Imagify, Klaviyo, Optinmonster, and more plugins thinking it could be cache/conflict but it isn’t. Tried switching to the default theme but the design gets totally smashed and can’t really see the products. I’ve cleared the server cache as well several times.
    I also tried to rollback to e previous version of WooCommerce but I got and error and I was not allowed to continue.

    I also see this error on the top of my admin page, even though I’ve applied all theme patches: “Can NOT find LSCWP path for object cache initialization in /home/lumibaby/public_html/wp-content/object-cache.php”.

    I’m sorry I haven’t tried more but I’m absolutely desperate as I haven’t had sales for the past week because of this.

    Thanks in advance.
    Best wishes,
    Ana

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    6 Answers
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    March 22, 2026 at 05:38

    Hi,

    Thank you for reaching out to us.

    Please check the WP-Admin access and provide the correct credentials.

    Warm Regards,
    The 8Theme Team

    Avatar: Anastasia
    Anastasia
    Participant
    March 22, 2026 at 09:57

    Hi,

    I apologize, I’ve tested and now the credentials are correct as they are in the first box.

    Best regards,
    Anastasia

    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    March 22, 2026 at 11:24

    Hi,

    We appreciate your prompt response.

    Fixed. The problem was caused by – https://prnt.sc/08IxIz4fyfXL

    Warm Regards,
    The 8Theme Team

    Avatar: Anastasia
    Anastasia
    Participant
    March 22, 2026 at 11:30

    Hi,

    My gosh, you’re absolutely fantastic!! Of all the things I checked, I didn’t think of this. This is the best support I’ve ever came across!

    Sending you my very best wishes! Thank you so much, Ayan!

    Anastasia

    Avatar: Anastasia
    Anastasia
    Participant
    March 22, 2026 at 11:30

    Thanks for the support! My topic “Issues with Woo – products and images not clickable on mobile” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2026 at 11:30

    Dear Anastasia,

    It’s great having you in our WordPress & WooCommerce community!

    Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

    Together, we grow stronger with every release.

    Topic closed.
    The 8Theme Team

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