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The search can not find SKU of Variable products

This topic has 10 replies, 3 voices, and was last updated 3 weeks, 3 days ago ago by Tony Rodriguez

esi

Participant

February 11, 2026 at 07:45

when i search SKU of simple products it can show me the product but when i search the SKU of variable products it cant find the products
the image is attached

Files is visible for topic creator and
support staff only.

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9 Answers

Andrew Mitchell

Support staff

February 11, 2026 at 09:32

Hello, esi,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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esi

Participant

February 11, 2026 at 09:36

the data is attached

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

February 11, 2026 at 10:11

Unfortunately, the FTP access you provided leads to an empty folder.

Best regards,
8Theme Team

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esi

Participant

February 11, 2026 at 10:13

please check again

Please contact administrator
for this information.

#465800 Copied

Andrew Mitchell

Support staff

February 11, 2026 at 14:57

Thank you for providing access. We have made some updates, and now the AJAX search can find variations by SKU. Please check it.
Best regards,
The 8Theme Team

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esi

Participant

February 17, 2026 at 08:55

dear support
what have you done made a big problem for all my website
the SKU search for variable product is ok but it seems what you have done, made a copy of all products and now show all variable as a single product
but in backend of website we just have 3 products with variations

Files is visible for topic creator and
support staff only.

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Andrew Mitchell

Support staff

February 17, 2026 at 14:58

Hello, esi,

We have fixed this issue. Please check it

Best regards,
The 8Theme Team

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esi

Participant

February 17, 2026 at 16:12

Thanks for the support! My topic “the search can not find SKU of Variable products” has been successfully resolved.

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Tony Rodriguez

Support staff

February 17, 2026 at 16:12

Dear esi,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

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The issue related to '‘the search can not find SKU of Variable products’' has been successfully resolved, and the topic is now closed for further responses

The search can not find SKU of Variable products

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