Return to previous page

The links are not working on mobile devices

This topic has 5 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Jack Richardson

Wasef

Participant

August 30, 2025 at 16:44

Hello, i am adding links on the home page to redirect to the shop for example, but the links are not working on the moblie. but when i click the bottom from the pc it works!!
what is the problem here? and the product page also not opening on the mobile and only on the pc

#453847 Copied

4 Answers

Alex Carter

Support staff

August 30, 2025 at 20:12

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#453864 Copied

Wasef

Participant

August 30, 2025 at 21:53

To see what i mean please click the buttons on home page on the pc and on mobile device. I will try to record video if the problem not solved

Please contact administrator
for this information.

#453865 Copied

Wasef

Participant

August 31, 2025 at 01:48

here you can find the video i record. please watch the differet betwen the sites

Please contact administrator
for this information.

#453866 Copied

Jack Richardson

Support staff

August 31, 2025 at 14:57

Dear @Wasef,

We hope this message finds you well.

The issue you are experiencing is due to the default settings in the WooCommerce plugin for new stores, which are automatically set to “Coming Soon” mode.

For further details and guidance on how to configure this setting, please refer to the official WooCommerce documentation at the following link:
https://woocommerce.com/document/configuring-woocommerce-settings/coming-soon-mode/

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#453885 Copied
Viewing 5 results - 1 through 5 (of 5 total)