Issue installing Demo Content: “Plant” Demo Import Fails at ~66%

This topic has 5 replies, 3 voices, and was last updated 7 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: alanp97
    alanp97
    Participant
    May 1, 2025 at 02:45

    I’m experiencing an issue while trying to import the “Plant” demo content for the XStore theme. I’m hoping you can provide some insight based on the detailed errors and my server environment.

    Steps Taken:

    – Installed and activated a fresh copy of the XStore theme.
    – Successfully installed and activated all required plugins prompted by the theme (WooCommerce, Elementor, etc.).
    – Navigated to the XStore demo import section.
    – Selected the “Plant” demo.
    – Chose the options for “content configuration” and “full demo content install”.
    – Clicked the “Install” button.

    Problem Encountered:

    The import process begins and progresses normally until it reaches approximately 66%. At this point, the status message briefly shows something like “installing undefined” and then immediately fails.

    The standard error message suggests checking server limits. While my memory_limit is quite high at 768M, I want to specifically point out that this failure occurs consistently around the 55-second mark, well before the max_execution_time limit of 120 seconds is reached. This strongly suggests the issue is not a simple script timeout.

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: alanp97
    alanp97
    Participant
    May 1, 2025 at 02:54

    I just went to plugins and tried to activate the store plugin and received this

    Plugin could not be activated because it triggered a fatal error.

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 1, 2025 at 08:03

    Hello,

    Thank you for reaching out to us.

    The Kirki Customizer Framework plugin is currently activated on your website and it may conflict with our XStore Core plugin. To ensure seamless functionality and performance, we kindly recommend that you disable the Kirki plugin.

    Please be informed that the XStore Core plugin already encompasses the Kirki framework within its own codebase. To avoid any potential issues, it is advisable to deactivate the Kirki plugin while utilizing XStore.

    Warm Regards,
    The 8Theme Team

    Avatar: alanp97
    alanp97
    Participant
    May 1, 2025 at 08:11

    Thank you, fixed.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 1, 2025 at 08:11

    Dear alanp97,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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The issue related to '‘Issue installing Demo Content: “Plant” Demo Import Fails at ~66%’' has been successfully resolved, and the topic is now closed for further responses

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