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I have problems with the translation of my theme

This topic has 6 replies, 4 voices, and was last updated 2 weeks ago ago by Andrew Mitchell

Carolina

Participant

April 4, 2024 at 22:25

I translated the header from the dashboard. When I’m logged in, I can see the translation, but if I enter in incognito mode to the page, i don’t see the changes. I tried the loco translate plugin and the same thing happened. Does not take the translation.

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support staff only.

#390126 Copied Theme version: 9.3.4

5 Answers

Rose Tyler

Support staff

April 5, 2024 at 07:53

Hello, Carolina,

We hope this message finds you well.

We would like to inquire whether you are currently utilizing a cache plugin or a Content Delivery Network (CDN) on your website. If so, we kindly request that you temporarily disable these services to assess their impact on your site’s functionality.

Furthermore, we would appreciate it if you could provide us with temporary administrative access to your WordPress dashboard. This will enable us to review your settings and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#390172 Copied

Tony Rodriguez

Support staff

April 5, 2024 at 07:57

Hello, @Carolina,

Thank you so much for purchasing our theme and contacting our support center.

1/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, (9.3.4) and core plugin (5.3.4) , to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://xstore.helpscoutdocs.com/article/63-theme-update

We kindly recommend that you take a complete backup of your site before proceeding.

2/ Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page

3/ Should the problem continue to occur, we kindly request that you share your website’s wp-admin credentials within the secure content area provided. This will enable us to thoroughly examine your configurations and offer the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#390173 Copied

Carolina

Participant

April 10, 2024 at 19:34

Hi, Sorry for my delete.

Private content

Best regards,
Carolina.

Please contact administrator
for this information.

#391133 Copied

Rose Tyler

Support staff

April 11, 2024 at 07:34

Hello, @Carolina,

Thank you for getting in touch with us.

1/ You need to update the theme https://prnt.sc/61ddq1mhRnDb https://xstore.helpscoutdocs.com/article/63-theme-update

2/ To be able to edit the Header Content, please go to XStore Builders > Header with Eleemntor https://xstore.helpscoutdocs.com/article/212-new-xstore-header-builder-with-elementor

3/ After the theme update, please clear all cache, or even disable the cache plugin and check how the translation works then.
Let us now the results.

Best regards,
The 8Theme Team

#391153 Copied

Andrew Mitchell

Support staff

May 2, 2024 at 17:38

Dear Carolina,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#393776 Copied
Tagged: template issues, theme translation, translation problems, woocommerce, woocommerce help, wordpress, wordpress solutions
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I have problems with the translation of my theme

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