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Scrooll the products dont work agan on products page

This topic has 78 replies, 4 voices, and was last updated 2 months ago ago by Luca Rossi

henrik

Participant

October 10, 2023 at 13:59

hello.
the scrooll of products dont work agan.
its so funny when I updates .. its not working.. problems this time can be ?
https://www.verktoyutleie.no/produkter/verktoy/

Please, contact administrator
for this information.

#369824 Copied Theme version: 9.1.14 WooCommerce version: 8.1.1

77 Answers

Rose Tyler

Support staff

October 10, 2023 at 14:11

Hello, Henrik,

Thank you for contacting us and for using XStore.

We’ve checked your Shop page in Chrome and Firefox and the scroll works fine.
Please clear the cache of your browser and check one more time. Try to disable additional extensions for your browser and update the browser too.

Kind Regards,
8theme team

#369827 Copied

henrik

Participant

October 10, 2023 at 14:13

I have remove cache in my browser.. but still not the same..
strange..

#369828 Copied

Tony Rodriguez

Support staff

October 11, 2023 at 06:16

Hello, @henrik,

Thank you for your response.

We have conducted a thorough review of your website and found no issues with the scroll product feature. It appears to be functioning correctly. We kindly suggest that you try accessing your site using the Microsoft Edge browser to see if the issue persists.

For your reference, we have created a video demonstrating the functionality of the feature on your site. We strongly recommend that you watch it in its entirety under the private content area.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#369860 Copied

henrik

Participant

October 11, 2023 at 09:25

but not working on my ende.. in firefox..
but cutit.no page its working.. its strange..

verktoyutleie.no is hosting on dreamhost.no – vps server.
and cutit.no on norwegian hosting..
but dont think thats different..

Please contact administrator
for this information.

#369879 Copied

henrik

Participant

October 11, 2023 at 09:26

Image.

Please contact administrator
for this information.

#369880 Copied

Rose Tyler

Support staff

October 13, 2023 at 14:47

Hello,

Our devs checked your site also – https://www.verktoyutleie.no/produkter/verktoy/ and the scroll works fine.
For example, Firefox browser version – 118.0.2
What version of the browser do you use? Please 1/ update the browser; 2/ clear cache of the browser;
Sorry, but we can’t fix a problem that we do not see.

Kind Regards,
8theme team

#370106 Copied

henrik

Participant

October 16, 2023 at 09:14

okey. its the same version I use..
but okey.. strange.. I have try to delete and clear che browser and password og all the cache..

#370263 Copied

henrik

Participant

October 16, 2023 at 09:19

its so strange that is working on other pages 😛 but not this..

#370266 Copied

henrik

Participant

October 16, 2023 at 12:11

after the last updates.. there is also bugs on cutit.no ..
its “to” icons thats scrolling..
and altso 2 text after end of the text..
video link in private.

Please contact administrator
for this information.

#370292 Copied

henrik

Participant

October 16, 2023 at 12:11

and this page .. cutit.no .. I have update now.. so I think its strange I get MORE bugs after your updates 😛

#370293 Copied

Rose Tyler

Support staff

October 16, 2023 at 12:20

Hello,

“its “to” icons thats scrolling..
and altso 2 text after end of the text..” – please provide URL of the page with the problem, temporary wp-admin and FTP access.

We need both wp-admin and FTP access:
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#370294 Copied

henrik

Participant

October 16, 2023 at 12:29

Will do.

Please contact administrator
for this information.

#370300 Copied

henrik

Participant

October 16, 2023 at 12:36

And i try to update the wp bakery to.. and get error on the verktoyutleie.no page.. I have MANY other pages with others themes.. I have like bugs 1-2 times every year.. but your themes.. I got to mutch 🙁

#370304 Copied

Rose Tyler

Support staff

October 16, 2023 at 13:35

Hello,

We sincerely apologize for any inconvenience you may have experienced.

About credentials in your response: We can’t log in http://www.cutit.no. What password can we use? You provided the user only – https://prnt.sc/Ztq0L9TRGcUl
The same with credentials to verktoyutleie.

Please check and provide the correct credentials. We really want to help you, but, you need to cooperate with us, please.

If you face a new problem or have new questions please submit new topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent a mess in our conversation here.

“and get error on the verktoyutleie.no page..” – what exactly error?
Please provide a screenshot. There are a few ways for the update, for example, download 7.1 version of WPBakery from https://www.8theme.com/downloads/ Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

Kind Regards,
8theme team

#370317 Copied

henrik

Participant

October 16, 2023 at 14:28

Sending.

Please contact administrator
for this information.

#370335 Copied

henrik

Participant

October 16, 2023 at 14:29

Logg inn.

Please contact administrator
for this information.

#370336 Copied

henrik

Participant

October 16, 2023 at 14:30

and the other page.

Please contact administrator
for this information.

#370337 Copied

Rose Tyler

Support staff

October 16, 2023 at 14:45

Hello,

https://prnt.sc/lbDOrWBoQRNY – please provide the correct credentials to https://www.cutit.no/cutitlogin/

About http://www.verktoyutleie.no and WPBakery plugin, we’ve updated it without any problem via XStore > Plugins Installer https://prnt.sc/LpGpmsDYH-UE , as described in our documentation – https://xstore.helpscoutdocs.com/article/37-plugins-update

We are waiting for your response with the correct credentials to cutit.no.

Kind Regards,
8theme team

#370338 Copied

henrik

Participant

October 16, 2023 at 14:47

I send it agan…

Please contact administrator
for this information.

#370340 Copied

Rose Tyler

Support staff

October 16, 2023 at 16:01

Hello,

We’ve reuploaded wp-content/themes/xstore/js/modules/etspt.min.js file on your http://www.cutit.no via FTP you provided, but we do not see changes. It looks like there is a cache of some sort. Please clear cache and check the scroll after that – https://www.cutit.no/produkter/

Kind Regards,
8theme team

#370356 Copied

henrik

Participant

October 17, 2023 at 07:54

its looking that there is something with the language plugins..
thats why.. I dont know.. but look at image..

Please contact administrator
for this information.

#370422 Copied

henrik

Participant

October 17, 2023 at 07:55

But the “scrooling” down its working fine on cutit.no .. thats so strange..
But not on the “verktoyutleie.no” page.. but okey.. I need to change the server agan and test 🙂

#370423 Copied

henrik

Participant

October 17, 2023 at 08:32

I have change the IP adress of the verktoyutleie.no to point it to my old server.. Just to inform you 😉

#370427 Copied

Rose Tyler

Support staff

October 17, 2023 at 08:49

Hello,

We’ve checked https://www.cutit.no/produkter/multikutterblad/ss-bi-metall/ and the translation is visible – https://prnt.sc/UfrtvzwqnJ6b

Kind Regards,
8theme team

#370428 Copied

henrik

Participant

October 17, 2023 at 09:00

Yes… I know..
But its double.. its showing to times the same..
its the same ass the “scrooling” down icon.. its also 2 times 🙂

#370431 Copied

Rose Tyler

Support staff

October 17, 2023 at 09:32

Hello,

“Yes… I know..
But its double.. its showing to times the same..
its the same ass the “scrooling” down icon.. its also 2 times 🙂”
– These changes were done to fix it – https://prnt.sc/MRLQSMzHHpDX
Have you cleared all cache and CDN?

Please check the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#370444 Copied

henrik

Participant

October 17, 2023 at 09:55

now.. its the same on cutit.no…
but verktoyutleie.no have “load more products” button.
I have done just server change to test.
nothing more..
I have update the themes to..
thats why its english now..

Please contact administrator
for this information.

#370449 Copied

henrik

Participant

October 17, 2023 at 10:02

I think there is some bugs with your wordpress themes and the woocoomerce..
look at this video.
why is working on 1 page and not the other..

Please contact administrator
for this information.

#370451 Copied

Rose Tyler

Support staff

October 17, 2023 at 10:07

Hello,

Please do not mix different questions and sites in the same topic, open up new – https://www.8theme.com/forums/xstore-wordpress-support-forum/

“now.. its the same on cutit.no…” – what exactly? why you did not provide URL of exact page? It will be really helpful.

Did you read the Private Content area from my previous response? Could you please answer?

What is the URL of the page that is displayed on your latest screenshot?
We understand that you have a few sites with our theme, and we appreciate it, but unfortunately, your answers without direct link to pages are difficult to understand.

Please cooperate with us, answer questions and provide URLs of pages you are talking about.

“but verktoyutleie.no have “load more products” button.” – The credentials that you provided to http://www.verktoyutleie.no are incorrect now. Why did you change them without informing us if not all questions were resolved? How can we help without the ability to check settings? Please provide the correct access.

Do not skip our answers and questions, please cooperate with us.

Thank you in advance.

Kind Regards,
8theme team

#370452 Copied
Tagged: fix woocommerce scrolling, product page scroll error, product scroll issue, woocommerce product display problem, woocommerce wordpress themes, wordpress woocommerce troubleshooting
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