Hello,
Thanks for using our theme and for contacting us.
Please update the theme https://xstore.helpscoutdocs.com/article/63-theme-update and Core plugin https://xstore.helpscoutdocs.com/article/37-plugins-update
Clear cache and check how it works then.
Do you use a child theme? Try to check how it works without custom changes in the child theme.
Let us know results.
Regards