Xstore theme issues on home page and some other pages

This topic has 18 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Rose Tyler

  • Avatar: akram
    akram
    Participant
    May 7, 2022 at 14:58

    Hi,
    we are facing some issues in xstore theme that we recently buy.

    Akram

    Please, contact administrator
    for this information.
    17 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2022 at 15:39

    Hello,

    Thanks for contacting us.
    We’ve hide your email and purchase code into the Private Content area.
    Please describe issues in more detail here, and we will help you.

    Regards

    Avatar: akram
    akram
    Participant
    May 7, 2022 at 16:27

    Thanks,
    Responsive slider not working in site and cart page issue under icons
    http://flow-scent.com/

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2022 at 08:47

    Hello,

    Responsive slider not working

    – what exactly block do you mean? Provide temporary wp-admin access, so we can take a closer look.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    cart page issue under icons

    – do you mean this https://prnt.sc/BsrG2jJPn1bt ? Enable Elementor for static blocks – https://xstore.helpscoutdocs.com/article/47-static-blocks , then go to static blocks and edit Cart block using Elementor.

    Regards

    Avatar: akram
    akram
    Participant
    May 8, 2022 at 09:04

    Hi,
    I have added text in private content area. can you please provide me email id so i can email directly

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2022 at 09:19

    Hello,

    Thanks for the reply.
    We can provide email (8themes@gmail.com), but you will be redirected to this forum, because the support we are providing via the forum only.
    Please set the administrator role for the user, we can’t access Dashboard or edit Home page right now.
    As we can see, it is not our slider element, but just a section with background – https://prnt.sc/O_fboF7TE6J4 In this case, you can change background-position and height of the section https://prnt.sc/z7k6oLkkrKwk https://prnt.sc/ujnQdyjFOTCT Read more https://elementor.com/help/section-overview/
    If you want to have a slider there, add and configure slider element – https://prnt.sc/Kq9OkJ1qEr_L
    https://prnt.sc/xJUwZRYw4b71 – edit Cart block (static block) using Elementor.

    Regards

    Avatar: akram
    akram
    Participant
    May 8, 2022 at 09:28

    Please check i have changed its role, we need to add slider with multiple banners with mobile responsive like in any theme

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2022 at 09:51

    Clear cache and check Home and Cart pages now. Edit slider depends on your needs – https://prnt.sc/JcyCPFESJVGD https://prnt.sc/V6wkynJQkM0T

    Regards

    Avatar: akram
    akram
    Participant
    May 8, 2022 at 09:54

    On Mobile slider is not working, please review it

    Avatar: akram
    akram
    Participant
    May 8, 2022 at 09:58

    please also make slider is full width that i have set but its not working

    Avatar: akram
    akram
    Participant
    May 8, 2022 at 10:05

    here is sccreenshot on mobile http://flow-scent.com/wp-content/uploads/2022/05/Screenshot_20220508-140058_Chrome.jpg

    I have clear cache but its not working

    Avatar: akram
    akram
    Participant
    May 8, 2022 at 11:18

    Mate I am waiting your reply

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2022 at 12:20

    Hello,

    It is cache issue on the mobile, clear cache of your mobile browser.
    https://prnt.sc/vafYwbemMkZZ – here is what we see.

    Make it full width – https://gyazo.com/4fddacb37d6c9828c521416374cd243e This is the option of section, from Elementor plugin. Did you work with Elementor before? We would recommend you to read docs of the plugin – https://elementor.com/help/

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

    Regards

    Avatar: akram
    akram
    Participant
    May 8, 2022 at 12:26

    Please check on mobile slider height is too long. its should need to responsive according to screen with image size.

    Yes i have lot of experience in Elementor but not sure why when i edit anything its implement after some time due to cache. are you using any cache feature in this theme ?

    Avatar: akram
    akram
    Participant
    May 8, 2022 at 12:32

    Thanks, Now its working

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2022 at 12:33

    Here you can find the slider height settings – https://prnt.sc/MFN1gqRA6l9U
    Likely it is cache of your browser. We do not have additional cache from the theme, except, Static Blocks Cache and Menu Cache in Theme Options > Speed Optimization.
    We can see CDN on your site https://prnt.sc/qKv10FEEXXRt , so clear CDN cache also.

    Regards

    Avatar: akram
    akram
    Participant
    May 8, 2022 at 13:47

    Thanks for your quick help

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2022 at 13:50

    You’re welcome!

    Regards

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