Website Freezing on front end can’t see why its happening.

This topic has 4 replies, 2 voices, and was last updated 1 year, 5 months ago ago by Rose Tyler

  • Avatar: rickyd87
    rickyd87
    Participant
    September 12, 2022 at 09:34

    Please see private content area.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2022 at 12:06

    Hello,

    Thanks for using our theme and for contacting us.
    Please update the theme https://xstore.helpscoutdocs.com/article/63-theme-update and Core plugin https://xstore.helpscoutdocs.com/article/37-plugins-update
    Clear cache and check how it works then.
    Do you use a child theme? Try to check how it works without custom changes in the child theme.
    Let us know results.

    Regards

    Avatar: rickyd87
    rickyd87
    Participant
    September 12, 2022 at 13:46

    See details

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2022 at 14:54

    Hello,

    We’ve checked the category from iPhone and Samsung in different browsers and do not see the problem. In the Private Content area, you can find the video from Iphone , safari browser.
    I suppose the update fixed the problem. Please clear cache of browsers on your devices and check one more time. Try to check from the incognito browser window. Let us know the results.

    Regards

    Please contact administrator
    for this information.
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