• 

  belladuff

  Participant

  January 11, 2015 at 03:29

  Hi,

  I purchased and installed theme a couple days ago and as soon as i activate it, my entire wordpress including cpanel crash and i have to contact tech support to select a different theme and my site becomes good again. They said its the theme code causing issues.

  Please can you install theme and acticate it.

  If oyu require any more info let me know.

  Thansk.

  Please, contact administrator
  for this information.

  #32830 Copied
  9 Answers
  

  Eva Kemp

  Participant

  January 12, 2015 at 09:10

  Hello,

  Please provide us with wp-admin panel credentials as well.

  Thank you.
  Regards,
  Eva Kemp.

  #32860 Copied
  

  belladuff

  Participant

  January 12, 2015 at 09:30

  Thanks.

  Please, contact administrator
  for this information.

  #32868 Copied
  

  Eva Kemp

  Participant

  January 12, 2015 at 15:39

  Hello,

  We can’t connect to FTP account getting the error:
  Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
  Error: Could not connect to server

  Please check it.

  Thank you.
  Regards,
  Eva Kemp.

  #32938 Copied
  

  belladuff

  Participant

  January 14, 2015 at 12:36

  See private content,

  Thanks

  Please, contact administrator
  for this information.

  #33395 Copied
  

  Eva Kemp

  Participant

  January 14, 2015 at 16:34

  Hello,

  You’re using low php version.
  Please ask your host to increase it at least to 5.3 php version.

  Thank you.
  Regards,
  Eva Kemp.

  #33461 Copied
  

  belladuff

  Participant

  January 15, 2015 at 07:01

  See link, we using version 5.4
  https://dl.dropboxusercontent.com/u/5079274/Screen%20Shot%202015-01-15%20at%2015.56.44.png

  #33536 Copied
  

  Robert Hall

  Participant

  January 15, 2015 at 08:36

  Hello @belladuff,

  Sorry, but we’ve checked your site via FTP and PHP version on host is low.
  Look at screenshot please: http://prntscr.com/5soaww

  Regards,
  Robert Hall.

  #33544 Copied
  

  belladuff

  Participant

  January 16, 2015 at 02:44

  Seems fins now php is version 5.4

  THANKS for your help.

  #33804 Copied
  

  Eva Kemp

  Participant

  January 16, 2015 at 09:19

  Hello,

  You’re welcome.

  Regards,
  Eva Kemp.

  #33824 Copied
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