This topic has 67 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Rose Tyler
Hello, cannot update, critical error after update by ftp
I followed the usual procedure by ftp, I don’t understand, can you explain to me
Hello,
I did not find which one directory is your WP installation because all of themes have the store theme inside but none of the themes do not suit the list of themes in the Dashboard. So, I updated the theme via Dashboard and did not face any problems.
Regards
I have the store theme,
your update broke my slider revolution from other pages with other images and footer width.
my theme is your online course demo, should i restore and then you can check for update?
Hello,
Check now.
Regards
Thank you that works, I have another site to update, is it possible that I can do it by FTP?
I will also need to buy your theme for my clients several times, I would like to be sure to be able to carry out updates by FTP
Another question, why did I not manage to update my site https://www.entreprisedunet.fr by ftp because before it worked?
following your update on my site https://www.entreprisedunet.fr/ the images appear once in two. I emptied the cache, it doesn’t change anything
following the update on my site https://www.entreprisedunet.fr/ the images of the static blocks appear every other time and the width of the footer changes each time, I emptied the cache, tried that on another browser it’s the same
Hello,
Maybe not all the files were copied. Not sure. We would recommend waiting for the next theme version that will be more stable than 8.0. We’ll fix some issues with sliders optimization that we missed during this update. So, wait till Monday-Tuesday before update other site. You’ll be able to update it via FTP but make sure that you copied all the theme and XStore core plugin files.
I see some js error from the Elementor Pro https://prnt.sc/1bwa60v that causes issue with the footer sections width. Contact Elementor plugi to fix this error.
Regards
Thank you for your answer, concerning my site enterpriseunet.fr do I have to restore the version and wait until Tuesday to redo an update?
Hello,
If the only one issue that you have is the width of the footer then there is no need to restore backup because issue is related to Elementor Pro js error. You need contact plugin author to fix that.
If you have other issues then provide us with the screenshots for a better understanding of your problem and we’ll fix them.
Regards
the image in the static blocks on the home page appears every other time, whereas before the update it worked. I can’t get the catch
picture
Hello,
Are you talking about this block https://prnt.sc/1bwzy5r ?
I suppose that it also could be related to the mentioned js errors of the Elementor Pro. Let us know if Elementor support fix the error but image is still missing.
Regards
I contact them and I keep you informed
Hello,
Ok, thanks.
Regards
Hello,
Ok, thanks.
Regards
hello, following the response from elementor pro support, they tell me that the problem comes from the theme, I give you their answer in private content,
I gave you my accesses earlier in the message so that you can solve
greeting
Hello,
It looks the issue is caused by animation images in tabs. I passed the issue to our developers.
Regards
The issue related to '‘update not possible critical error’' has been successfully resolved, and the topic is now closed for further responses