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Update not possible critical error - by stevemorin

This topic has 67 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Rose Tyler

stevemorin

Participant

July 16, 2021 at 13:07

Hello, cannot update, critical error after update by ftp
I followed the usual procedure by ftp, I don’t understand, can you explain to me

Please, contact administrator
for this information.

#294398 Copied Theme version: 8.0

66 Answers

Olga Barlow

Participant

July 16, 2021 at 16:57

Hello,

I did not find which one directory is your WP installation because all of themes have the store theme inside but none of the themes do not suit the list of themes in the Dashboard. So, I updated the theme via Dashboard and did not face any problems.

Regards

#294467 Copied

stevemorin

Participant

July 16, 2021 at 17:34

I have the store theme,
your update broke my slider revolution from other pages with other images and footer width.

Please contact administrator
for this information.

#294476 Copied

stevemorin

Participant

July 16, 2021 at 18:05

my theme is your online course demo, should i restore and then you can check for update?

#294484 Copied

Olga Barlow

Participant

July 16, 2021 at 18:08

Hello,

Check now.

Regards

#294485 Copied

stevemorin

Participant

July 16, 2021 at 18:14

Thank you that works, I have another site to update, is it possible that I can do it by FTP?

I will also need to buy your theme for my clients several times, I would like to be sure to be able to carry out updates by FTP

#294487 Copied

stevemorin

Participant

July 16, 2021 at 18:34

Another question, why did I not manage to update my site https://www.entreprisedunet.fr by ftp because before it worked?

#294490 Copied

stevemorin

Participant

July 16, 2021 at 19:08

following your update on my site https://www.entreprisedunet.fr/ the images appear once in two. I emptied the cache, it doesn’t change anything

#294499 Copied

stevemorin

Participant

July 16, 2021 at 20:08

following the update on my site https://www.entreprisedunet.fr/ the images of the static blocks appear every other time and the width of the footer changes each time, I emptied the cache, tried that on another browser it’s the same

#294505 Copied

Olga Barlow

Participant

July 16, 2021 at 21:44

Hello,

Maybe not all the files were copied. Not sure. We would recommend waiting for the next theme version that will be more stable than 8.0. We’ll fix some issues with sliders optimization that we missed during this update. So, wait till Monday-Tuesday before update other site. You’ll be able to update it via FTP but make sure that you copied all the theme and XStore core plugin files.

I see some js error from the Elementor Pro https://prnt.sc/1bwa60v that causes issue with the footer sections width. Contact Elementor plugi to fix this error.

Regards

#294527 Copied

stevemorin

Participant

July 16, 2021 at 22:13

Thank you for your answer, concerning my site enterpriseunet.fr do I have to restore the version and wait until Tuesday to redo an update?

#294547 Copied

Olga Barlow

Participant

July 16, 2021 at 22:21

Hello,

If the only one issue that you have is the width of the footer then there is no need to restore backup because issue is related to Elementor Pro js error. You need contact plugin author to fix that.

If you have other issues then provide us with the screenshots for a better understanding of your problem and we’ll fix them.

Regards

#294551 Copied

stevemorin

Participant

July 16, 2021 at 22:31

the image in the static blocks on the home page appears every other time, whereas before the update it worked. I can’t get the catch

#294554 Copied

stevemorin

Participant

July 16, 2021 at 22:51

picture

Please contact administrator
for this information.

#294560 Copied

Olga Barlow

Participant

July 16, 2021 at 22:52

Hello,

Are you talking about this block https://prnt.sc/1bwzy5r ?
I suppose that it also could be related to the mentioned js errors of the Elementor Pro. Let us know if Elementor support fix the error but image is still missing.

Regards

#294561 Copied

stevemorin

Participant

July 16, 2021 at 22:57

I contact them and I keep you informed

#294562 Copied

Olga Barlow

Participant

July 16, 2021 at 23:04

Hello,

Ok, thanks.

Regards

#294565 Copied

Olga Barlow

Participant

July 16, 2021 at 23:04

Hello,

Ok, thanks.

Regards

#294566 Copied

stevemorin

Participant

July 20, 2021 at 14:29

hello, following the response from elementor pro support, they tell me that the problem comes from the theme, I give you their answer in private content,

I gave you my accesses earlier in the message so that you can solve
greeting

Please contact administrator
for this information.

#295007 Copied

Olga Barlow

Participant

July 20, 2021 at 21:32

Hello,

It looks the issue is caused by animation images in tabs. I passed the issue to our developers.

Regards

#295080 Copied

stevemorin

Participant

July 20, 2021 at 22:31

Good night

Thank you. I await your rectification. Did you also point out the footer that doesn’t keep the width?
I also have another site to update with your theme, I am waiting for the resolution of the current problem to update it.
I thank you for your support which has always been precious.
cordially

#295084 Copied

Olga Barlow

Participant

July 21, 2021 at 12:13

Hello,

Once the js error is fixed footer width will be ok.

Regards

#295168 Copied

stevemorin

Participant

July 21, 2021 at 13:00

thank you, I am waiting for the rectification. I saw that there was the wp file manager plugin installed, is it your team that set it up?

#295183 Copied

Olga Barlow

Participant

July 21, 2021 at 15:47

Hello,

Yes, we tested archives. We’ll remove the plugin once finish.

Regards

#295248 Copied

stevemorin

Participant

July 22, 2021 at 20:02

Hello,
When do you think my problem will be solved?

greeting

#295524 Copied

Olga Barlow

Participant

July 23, 2021 at 09:19

Hello,

Our developers checked that element with the default WP theme at this page https://www.entreprisedunet.fr/test/ and got the same js error https://gyazo.com/f2730a9528a44bc2a77341a1980403f6 So, could you please clarify Elementor support why do they redirect you to theme author if it does not work even with the default WP theme? We can do nothing with this if it does not work ok even with the default theme.

Regards

#295566 Copied

stevemorin

Participant

July 23, 2021 at 09:49

Elementor tells me it’s due to your update as it worked before. otherwise they say you see with them. it bothers me because I need my site to work,
greeting

#295568 Copied

stevemorin

Participant

July 23, 2021 at 12:19

elementor, forwarded the file to their expert, I will keep you informed, cordially

#295614 Copied

stevemorin

Participant

July 23, 2021 at 12:56

I am sending you the response from elementor following your message that I sent them:

Hello Steve,

Thank you for contacting Elementor Tier 2 Support!

After further investigation of your problem, I discovered that a third-party plugin named Slider Revolution. After I disabled that specific plugin, the issue was no longer present.

Therefore, as we have no control over coding for third-party plugins, we highly recommend that you report this issue to the support team for this third-party plugin so they may further troubleshoot and provide any recommendation (or possible fix) to resolve this issue.

Also, since you mentioned that issue occurred after the update of the Xstore theme, I believe there is a conflict between this specific theme and the above-mentioned third-party plugin.

Please inform me if you need any further assistance!

Kind regards,

Nikola Djordjevic.

Technical Support Tier2 | Elementor

#295627 Copied

stevemorin

Participant

July 23, 2021 at 13:24

elementor message continuation:
Hello Steve,

Thank you for the update!

I suggest you contact the support of the third-party plugin as well, but let’s wait for Xstore theme support to respond to your message.

It’s important that the cause of your issue has been found!

Kind regards,

Nikola Djordjevic.

Technical Support Tier2 | Elementor

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