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Problems - by Lucy - on WordPress WooCommerce support

This topic has 19 replies, 3 voices, and was last updated 7 years, 11 months ago ago by Rose Tyler

Lucy

Participant

December 9, 2017 at 13:28

Hi,
I have several problems with the new website, please give us the solution. Thank you

1. How to get rid of the left side Categories bar and change it to a normal product filter?

https://ibb.co/gJ5L4b

2. filter problem
We can’t find the correct product after choosing the filter box. In some case, the filter box is missing.
Take the brand BenQ as an example, http://test.dataroya.tw/brand/benq/
the filter area only shows the price range but not everything else, such as resolution, lumens…etc.
https://ibb.co/g0HHjb
When we look into the filter, next to the filter, it shows (0), means that there’s no product corresponding to that filter. However, we actually click the filter parts before we publish them.
Take BenQ W3000 model as an example, you can find the product in the website through search bar, but can’t find it through filter although filters are correctly clicked before publishing it.
Here’s an example of what we have clicked for BenQ w3000.
https://ibb.co/itFZxw
Not only that model, almost all brands and models doesn’t work. The filter seems only work for the brand EPSON.

I know there are many in Chinese, if more detailed explanation needed please let me know
However the filter problem is very urgent, because if that doesn’t work the website can’t be run.

Please, contact administrator
for this information.

#179782 Copied Theme version: 4.1.4

18 Answers

Rose Tyler

Support staff

December 11, 2017 at 11:51

Hello,

Sorry for the delay due to the weekends. Hope you are having a nice day.

You need to activate theme http://prntscr.com/hlx4n6 in Theme Options.

1. To get rid the sidebar you may select http://prntscr.com/hlx5be, filter settings you may find here http://prntscr.com/hlx62h

2. Please provide temporary wp-admin access in Private Content.
Also, please read our documentation https://www.8theme.com/documentation/docs/widgets-custom-widget-areas/

Regards

#179849 Copied

Lucy

Participant

December 11, 2017 at 13:04

Hi Rose,

I have replaced the side bar with the product filter. The problem I have now are two:

1. On the products page, when we click the 2nd or other page number on the top right corner, the screen that follows seem to be a search result page.

2. The product filter cannot return the correct result after we specify the search criteria. For example, there are many products that are of brand BenQ, Optoma, etc., but on the left side those do not show alongside Epson, Hitachi and NEC link. Furthermore, all the other search criteria will only return products that were created about one year ago, all the newly created products cannot be found, although I created the new ones exactly the same way as I did the old. Could you please give us any advise as to why this would happen?

The URL of the site is now: http://www.dataroya.tw/

The plugin for the product filter is: WOOF-WooCommerce Products Filter, and it is accessed from WooCommerce > Settings > Products Filter

Thank you.

Please, contact administrator
for this information.

#179851 Copied

Rose Tyler

Support staff

December 11, 2017 at 17:12

Hello,

You use old plugin version http://prntscr.com/hm1wmp but latest woocommerce version, so likely problems relate to compatibility issues. At first, you need to update WOOF – WooCommerce Products Filter to the latest version, clear cache and check if problems remain.

Regards

#179862 Copied

Lucy

Participant

December 20, 2017 at 07:12

hi,
wondering how to make the add to cart button smaller?
pic3
thank you

Please, contact administrator
for this information.

#180477 Copied
Rose Tyler

Support staff

December 20, 2017 at 08:04
Hello,

You may use custom css code, for example, add this code in Theme Options > Styling > Custom css:

.single_add_to_cart_button { min-width: 100px; height: 2.3em; line-height: 2.3rem; }

Also, on site that you provide I see this notice http://prntscr.com/hpwxdk, so enter your purchase code in Theme Options activate the theme.

Regards
#180480 Copied
Lucy

Participant

January 3, 2018 at 13:00

Hi, there’s a little icon we want to add on the menu area (both regular and mobile one) to serve our customer.
We hope it somewhat looks like it.
http://www.dataroya.tw/temp/pic4.png
http://www.dataroya.tw/temp/pic5.png

Please give us instructions of how to achieve it.
Thank you

Lucy

Please, contact administrator
for this information.

#181079 Copied Theme version: 4.1.4

Olga Barlow

Participant

January 3, 2018 at 15:15

Hello,

We don’t have the special area to add the image there. You need to edit header + custom CSS styles to add it. What header type do you use?

Regards

#181095 Copied
Rose Tyler

Support staff

January 3, 2018 at 15:27
Dear Lucy,

You need to edit xstore/headers/center.php file https://prnt.sc/hvjasx
<div class="custom_image"><img src="yoursrc for image" alt=""></div>
(we recommend making changes in the child theme https://codex.wordpress.org/Child_Themes because you’ll lose all modifications after each theme update)
then find https://prnt.sc/hvjcbw in xstore/js/etheme.js file
> https://prnt.sc/hvjdgh
minify content of this file https://jscompress.com/ into etheme.min.js file.
Depends on image that you will insert, you need to write custom css code in Theme Options > Styling > Custom css or in style.css file of child theme.
Also use this css code to hide image from main header and display it only in fixed header on all devices, except mobile:

@media only screen and (min-width: 481px) { .header.main-header .custom_image { display: none; } }

Regards
#181097 Copied
Lucy

Participant

January 4, 2018 at 11:23

Hi,
Thanks for the help! It really help us getting it. However, we have a small problem because we can’t locate the icon to where we like.
please refer to the pic :
http://www.dataroya.tw/temp/pic8.jpg

Please advice and guide us on how we can fix it.
Thank you

Lucy

Please, contact administrator
for this information.

#181161 Copied

Rose Tyler

Support staff

January 4, 2018 at 12:01

Hello,

You’re welcome!
Looks like you didn’t make appropriate changes in js files. Please check.

Regards

#181170 Copied

Lucy

Participant

January 4, 2018 at 14:03

Dear Rose,
I am sorry, it it still doesn’t work.

please see here: http://dataroya.tw/temp/pic9.jpg

The icon is located on a very strange place, how can I make it go to where the black square located?

http://dataroya.tw/temp/pic10.jpg

Please, contact administrator
for this information.

#181182 Copied

Lucy

Participant

January 4, 2018 at 14:49

Hi,
There’s one thing more I’d like to ask.
How can I make “back to top” button to align to the left, instead of being right.
this is the button that I want to move, it’s overlapped with the contact button.
http://www.dataroya.tw/temp/pic12.jpg
Thank you
Lucy

Please, contact administrator
for this information.

#181185 Copied
Olga Barlow

Participant

January 4, 2018 at 16:32
Hello,

Use the following custom code to change the position of the back to top button

.back-top { right: auto; left: 30px; }

Regards
#181188 Copied
Rose Tyler

Support staff

January 4, 2018 at 16:33

Unfortunately, we can’t connect to FTP. Please check email, we’ve sent etheme.js and etheme.min.js files (backups these files and replace with new).
Also, we’ve made some changes in Custom css. Please, clear cache and check.

Regards

#181189 Copied

Lucy

Participant

January 4, 2018 at 16:43

hi,
Sorry for many small questions. We are very thankful for the help.
Our product title seem missing, but in the widget area, they are turned on.
Please help

Please, contact administrator
for this information.

#181191 Copied

Lucy

Participant

January 4, 2018 at 16:45

hi,
Sorry for many small questions. We are very thankful for the help.
Our product title seem missing, but in the widget area, they are turned on.
Please help

Here’s the screen shot: https://prnt.sc/hw0hen

Please, contact administrator
for this information.

#181192 Copied

Rose Tyler

Support staff

January 4, 2018 at 17:04

I’ve checked your single product page and seems product title is here https://prnt.sc/hw0st7
Please provide a link to page with the problem.

Regards

#181194 Copied

Rose Tyler

Support staff

January 4, 2018 at 17:06

Also, to prevent misunderstanding it would be better to create separate topics for different questions.
Thanks in advance.

Regards

#181195 Copied
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