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URGENT WORDPRESS REQUEST - by Libardo - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

Libardo

Participant

July 28, 2015 at 18:09

Good Day Support,

Please see in private.

Please, contact administrator
for this information.

#77494 Copied

15 Answers

Libardo

Participant

July 28, 2015 at 18:39

Hi All,

Just checking if you can assist in any matter for this ticket. Please let me know ..

#77498 Copied

Jack Richardson

Support staff

July 28, 2015 at 18:43

Hello,

We understand your problem but restoring site from backup is out of our support scope. In this case you need to contact your hosting provider to help you with that issue. Thank you for understanding.

Best regards,
Jack Richardson.

#77500 Copied

Libardo

Participant

July 28, 2015 at 18:53

I know is not part of your support. Any hints or options or recommendations would be appreciated???

#77502 Copied

Jack Richardson

Support staff

July 28, 2015 at 20:16

Hello,

The only thing we can do in this situation is provide you with the links to articles where you can find description how to restore WordPress site from a backup, for example:
https://managewp.com/user-guide/how-to-use-managewp/backup/restore-wordpress-site-from-backup (see the part “Manually Restore a Backup”).
Hope it will help.

Best regards,
Jack Richardson.

#77518 Copied

Libardo

Participant

July 28, 2015 at 20:25

Hi Eva,

The sitr is back online but need yor assitance to solve the 404 error pages. Everytime I click on a page I get 404 pages. Can you check pls?

#77520 Copied

Libardo

Participant

July 28, 2015 at 20:27

Hi Eva,

The sitr is back online but need yor assitance to solve the 404 error pages. Everytime I click on a page I get 404 pages. Can you check pls?..

#77521 Copied

Libardo

Participant

July 28, 2015 at 20:28

Hi Eva,

The sitr is back online but need yor assitance to solve the 404 error pages. Everytime I click on a page I get 404 pages. Can you check pls?….

#77522 Copied
Jack Richardson

Support staff

July 28, 2015 at 20:42
Hello,

Check if file .htaccess persists in site root directory. If no then create it with the following content:
```
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress
```
Best regards,
Jack Richardson.
#77527 Copied
Libardo

Participant

July 28, 2015 at 21:09

It does exist. Can you please see in private?

Please, contact administrator
for this information.

#77535 Copied

Libardo

Participant

July 28, 2015 at 22:11

Hello ..

can you check the site and correct this for me?

#77541 Copied

Jack Richardson

Support staff

July 29, 2015 at 07:21

Hello,

There is the error when open your site:

Warning: require_once(/home2/libardo/public_html/bkbcuracao.com/wp-includes/load.php): failed to open stream: No such file or directory in /home2/libardo/public_html/bkbcuracao.com/wp-load.php on line 49

Fatal error: require_once(): Failed opening required ‘/home2/libardo/public_html/bkbcuracao.com/wp-includes/load.php’ (include_path=’.:/opt/php54/lib/php’) in /home2/libardo/public_html/bkbcuracao.com/wp-load.php on line 49

You need to contact your hosting provider regarding this issue.

Best regards,
Jack Richardson.

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Libardo

Participant

July 29, 2015 at 13:38

see private.

Please, contact administrator
for this information.

#77669 Copied

Eva Kemp

Support staff

July 29, 2015 at 15:13

Hello,

We can’t access FTP account with the credentials you provided in your previous post. Please check them.

Regards,
Eva Kemp.

#77686 Copied

Libardo

Participant

July 29, 2015 at 16:23

please try again.

Please, contact administrator
for this information.

#77715 Copied

Eva Kemp

Support staff

July 29, 2015 at 19:08

Hello,

As I see there are no pages in wp-admin panel:
http://storage3.static.itmages.com/i/15/0729/h_1438193258_7313210_0a228114ff.png
Didn’t you restore your database?
Please ask your hosting provider to this for you.

Regards,
Eva Kemp.

#77750 Copied
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