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I get this error once in a while. especially when updating plugins and themes

This topic has 2 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

filmguerilla

Participant

October 31, 2022 at 23:32

Please see private content.

This looks like normal lately after the update. When i backup the wholesite i often get this error with the core. When i also update plugins and themes sometimes i get this error.

Can anyone help me?

Please, contact administrator
for this information.

#337622 Copied Theme version: 8.3.5 WooCommerce version: new

1 Answer

Tony Rodriguez

Support staff

November 1, 2022 at 05:46

Hello, @filmguerilla,

That error means that wp-content/themes/xstore/framework/customizer/theme-options/breadcrumbs/breadcrumbs.php file is missing or access is not allowed to that file.

Please try to delete the core plugin and then Install it again from XStore >> Dashboard >> Plugin Installer and check back.

And if the issue will still persists then please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

CPanel Admin URL:
CPanel Admin Username:
CPanel Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#337627 Copied
Tagged: error troubleshooting, plugin updates, seo friendly, theme updates, woocommerce support, wordpress woocommerce templates
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