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Viewing 10 posts - 1 through 10 (of 10 total)
  • Avatar: Ydesygn
    Ydesygn
    Participant
    August 8, 2020 at 18:55

    If I make it the exact way your video says to do, it does not work at all, if I change things and ad something like /#liveWell to the url (for about us) in the menu it will JUMP to the section that I had labeled livewell, but your video and your default links show things as #et-
    if I use that NOTHING works, but only on the 2 items I keep mentioning everything else works.

    now that i followed your video those 2 links do not work at all now, wont even jump down to them.

    Avatar: Ydesygn
    Ydesygn
    Participant
    August 8, 2020 at 18:44

    I’ve watched the video several times, ive tried everything I can to get it to work correctly. If you would actually go to the website and click on the links you would see that several of the menu links do not work correctly. I thought I was actually going to get some support help and not just watch this video when the video has nothing to do with the issue im having.

    My menu links are the following

    Benefits WORKS CORRECTLY IT SLIDES DOWN
    Ingredients WORKS CORRECTLY IT SLIDES DOWN
    Products DOES NOT WORK, DOES NOT SLIDE DOWN IT JUMPS
    About Us DOES NOT WORK, DOES NOT SLIDE DOWN IT JUMPS
    Contact Us WORKS CORRECTLY IT SLIDES DOWN

    Any way to get actual customer service and assistance with this issue? I am willing to bet you could actually resolve this issue pretty quickly and you would be providing ACTUAL support on your product.

    Avatar: Ydesygn
    Ydesygn
    Participant
    August 8, 2020 at 14:43

    Ahh the little icon on the slider was under “Global Controls” not on a slide itself, that is why I could not locate it, thank you!

    Please contact administrator
    for this information.
    Avatar: Ydesygn
    Ydesygn
    Participant
    August 7, 2020 at 14:15

    Thank you for getting back to me and helping me with these things. I still have a few questions and I will send some login information to help me with the menu not sliding.

    1. I turned off the bottom menu option when I first started editing the theme, how do I turn it back on?

    2. On the home page the icon that you click to push the page down, how do I remove that? You mention above that its located in the slider, however I can not locate it to remove it. I see I can add buttons and other objects but an option to remove the one that is there I do not see, sorry.

    Please contact administrator
    for this information.
    Avatar: Ydesygn
    Ydesygn
    Participant
    July 2, 2020 at 14:58

    Ahhh I missed one drop down, it needed to say under Select Menu “One Page” not main menu, thank you!

    Avatar: Ydesygn
    Ydesygn
    Participant
    July 2, 2020 at 13:49

    So I should remake the menu all together since it did not import correctly then from the demo content?

    Avatar: Ydesygn
    Ydesygn
    Participant
    July 2, 2020 at 13:46

    See private info

    Please contact administrator
    for this information.
    Avatar: Ydesygn
    Ydesygn
    Participant
    July 2, 2020 at 13:42

    Can I place the information in the Private area? so its not public?

    Please contact administrator
    for this information.
    Avatar: Ydesygn
    Ydesygn
    Participant
    July 2, 2020 at 13:38

    you bet one second

    Avatar: Ydesygn
    Ydesygn
    Participant
    July 2, 2020 at 13:34

    Thank you for responding! I have turned on the “one page menu” however it is still not working, it opens to a link for instance http://immucann.org/#et-introductions that is what happens when I click on introductions

  • Viewing 10 results - 1 through 10 (of 10 total)
Viewing 10 posts - 1 through 10 (of 10 total)
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