Thank you very much.
Can we update theme and dependency plugins to the latest version?
Is there any files or settings that we shouldn’t change?
xyz
Participant
January 10, 2023 at 13:31
Please check the errors from debug.log.
The settings updated from theme customize option is still not updating at website, even though the settings are updated at customization fields values from wp-content/uploads/xstore/kirki-styles.css not updating.
You can deactivate other plugins , to check this.
Also the single product page display is broken after your updates at our website.
We are restoring our customisations, please don’t change it .
Thank you.
Please contact administrator for this information.
xyz
Participant
January 9, 2023 at 07:30
The theme css still not updating at the website.
We are trying to restore the design changes.
When click on the publish button it returning error,
Failed to load resource: the server responded with a status of 500 (Internal Server Error) from /wp-admin/admin-ajax.php
xyz
Participant
January 7, 2023 at 13:28
The font class we set for our website is poppins but website still
showing roboto class.
Tried clearing cache, deactivate and re-activated XStore core plugin and followed “action=kirki-reset-cache” etc . But still not working.
Also when we switch from parent to child theme following fatal error occurs,
A screenshot of the error log are also attached.
After migration the path are not updated in these two files, m8Hgx.css & kirki-styles.css. The publish button not working properly even after deactivating all other third party plugins and there are admin ajax related errors in console as well. Also, after debugging from your side, certain customized css are missing from website right now.
Please contact administrator for this information.
xyz
Participant
January 7, 2023 at 10:00
Please note the FTP access you asked for,
Please contact administrator for this information.
xyz
Participant
January 6, 2023 at 13:44
All the third party plugins are deactivated .
Please check now, you can switch to parent theme, but as i already mentioned, we did tried to switch the theme to Xtsore, but that returned the error we mentioned in the private content area.
Child theme not adding any custom js or css.
We did deactivated those plugins but it didn’t worked.
Thank you.
xyz
Participant
January 6, 2023 at 12:17
We did all these, but it didn’t work.
We have the back up , could you guys please check now?
Please contact administrator for this information.
xyz
Participant
January 5, 2023 at 13:27
The font is updated in theme settings and it is listing poppins-regular, but not applied to whole content.
We will try to deactivate plugins one by one for checking and update you , but certain css (font class) is updated from the following files,
/wp-content/uploads/xstore/kirki-styles.css
/wp-content/uploads/xstore/m8Hgx.css
can you share how could we reset values from these 2 files?
xyz
Participant
January 5, 2023 at 09:36
Please check the private content area.
Right now we have added custom css too(body{font-family: Poppins-Regular, sans-serif !important;}).
But still Roboto font is showing from ../wp-content/uploads/xstore/kirki-styles.css
Screenshots: https://prnt.sc/psrJHC4JqPgd https://prnt.sc/ZkGMGOgorhLF
Please contact administrator for this information.
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