Hello, @Zamgra_Legacy,

Thank you for contacting us and for using XStore.

We would like to inform you that the behavior you are experiencing is the default functionality of the WooCommerce plugin for variable products. Specifically, the “Select Options” button will appear on the shop or archive page when a product is of the variable type.

Please read this article – https://woocommerce.com/document/variable-product/

We hope this helps. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Gracu_,

Thank you for contacting us and for using XStore.

We have checked your website and found that you are using local attributes.

Please watch this video https://youtu.be/LgzC4iK-j6A?feature=shared and read this article – https://woocommerce.com/document/variable-product/

Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.

Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.

Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.

You can use only global attributes for our variation swatches in our theme.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @Sahajanand Electricals,

Thank you for contacting us and for using XStore.

The current display is the correct one. There is no option to show a thumbnail image from video on a single product page, unfortunately.

You are welcome to submit the request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

Hello, @James,

Thank you for contacting us and for using XStore.

1/ If you would like to translate the “Add to Wishlist” and “Compare” text on the single product page, please follow the steps below:

1. Navigate to **XStore Builders > Single Product Builder** via Elementor.
2. Edit the **Wishlist and Compare** section.
3. Add the translated text in the appropriate fields.
4. Publish the changes to apply them to your site.

For further clarification, please refer to the images provided in the private content area.

2/ Please rename https://prnt.sc/RCPQzwM6tqyz to xstore-core-he_IL.po and https://prnt.sc/mrh4jLtNcnL6 xstore-he_IL.po and let us know once it will be done.

Thank you for your cooperation.

We hope this information is helpful. Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @MonnaChu,

Thank you for your response.

Please add the next custom CSS code in XStore > Theme Options > Theme custom CSS > Global CSS

.elementor-lightbox .elementor-lightbox-item {
    padding: 20px !important;
}
.elementor-lightbox .elementor-lightbox-image {
		max-height: 90vh;
}

And also removed the file name of images.

https://prnt.sc/Bp0wR_dAE-x-

We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @ziga32,

Thank you for your response.

Upon reviewing your website, we did not identify any issues. The hover background color of the header button is currently set to black, and it is functioning correctly on the front end. For your reference, we have included a screenshot in the private content area.

If you wish to modify the button’s color, you can do so through the Header Builder. Please navigate to:
**XStore > Theme Options > Header Builder > Edit Button**

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @LVRB Love’s Rebel,

Thank you for contacting us and for using XStore.

We kindly request you to provide your website’s WordPress admin access in the private content area. This will allow us to thoroughly review the issue and assist you more effectively.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Gianniskon,

Thank you for your response.

Kindly review the IP address provided in the private content area. Additionally, we kindly request that you share screenshots of the issue, with the relevant areas clearly marked. To assist you further, please also provide access to your site’s WordPress admin panel in the private content area. This will enable us to investigate the matter thoroughly and offer the necessary support.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We appreciate your cooperation and look forward to resolving this for you.

Best regards,
The 8Theme Team

Hello, @ziga32,

Thank you for contacting us and for using XStore.

We kindly request you to navigate to **XStore > Theme Options > Header Builder > Edit Button**. From there, you can select the background hover color according to your preference and publish the changes.

For your convenience, please refer to the image provided in the private content area as a reference.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Gracu_,

Thank you for contacting us and for using XStore.

1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

Hello, @Ju En,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we did not identify any issues. The mentioned portfolio page is displaying correctly on your website and can be accessed via the WordPress Dashboard under **Portfolio**.

For your reference, we have included an image in the private content area to illustrate this.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Nirmalya,

Thank you so much for purchasing our theme and contacting our support center.

Please edit the page with Elementor> Edit Brand carousel widget > See brands.

Afterwards, To add an image to the brand carousel, please follow these steps:

1. Log in to your dashboard.
2. Navigate to ‘Products’ > ‘Brands’.
3. Choose to either add a new brand or edit an existing brand, according to your needs.
4. After making the necessary changes, please ensure to save the settings.

https://imgur.com/6H5flQd

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @LVRB Love’s Rebel,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with your site’s WordPress admin access in the private content area. This will allow us to thoroughly review your settings and offer the necessary assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @saba,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Safe Desires,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team