Hello, @elrincondelanena.moda@gmail.com,

Thank you for contacting us and for using XStore.

We kindly request you to follow the steps below to manage your product archive templates:

1. Navigate to **XStore Builders > Product Archive Builder**.
2. Export the existing template, ensuring all product archive conditions are included.
3. Add a new template, import the previously exported template, and edit the layout as needed.
4. Incorporate a banner or text based on your requirements.
5. Update the template by setting the condition to “Product Categories” and selecting the specific category of your choice.
6. Save the settings to apply the changes.

We hope this guidance proves helpful. For further assistance, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best regards,
The 8Theme Team

Hello, @Harish,

Thank you for contacting us and for using XStore.

We kindly request further clarification regarding your inquiry, as it is currently a bit unclear to us. Could you please provide more detailed information about your specific request or the goal you are trying to achieve?

To assist you more effectively, we would appreciate it if you could share the following:
1. Screenshots of the issue, with relevant areas clearly marked.
2. Access to your site’s WordPress admin panel, shared securely in the private content area.

This will allow us to review your settings thoroughly and provide the necessary support.

Thank you for your cooperation. We look forward to assisting you.

Best regards,
The 8Theme Team

Hello, @Tal,

Thank you for reaching out to us.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @designadda,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @d88dcjj,

Thank you for reaching out to us with your query.

Yes, it is indeed possible to import a new demo to your site while retaining your existing products and text, even old demo content can be saved https://prnt.sc/VhHiJBO3eEMX . However, we recommend taking a complete backup of your current site before proceeding with the import to ensure that no data is lost accidentally.

Another way can be creating a staging site (full copy of live site), there you will be able to do a test import. Please note that in case you skip old demo content deleting, new pages and images will be imported with additional IDs, which means some images can be messed up on newly imported pages.

Maybe it is better not to run a full new import, but to take particular sections from different demos using Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We strongly advise trying this first on a test site, as importing two versions of demo content onto the same site is not the recommended approach and may lead to content overlap, although your previous content will not be deleted without your consent.

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,@Deepak,

Thank you for providing the WP-Admin login credentials.

We are pleased to inform you that the demo content has been successfully imported onto your website. Kindly clear your browser cache and review the changes on your site.

For your reference, we have included images in the private content area.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @nickson,

Thank you for your response.

We have thoroughly reviewed your website using the Chrome browser and did not encounter any issues during our testing. To provide further clarity, we have recorded a video for your reference.

You can find the video link in the [private content area]. Please feel free to review it at your convenience.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @AJ,

Thank you for contacting us and for using XStore.

To modify the color, you can utilize custom CSS code. We have already added the necessary custom CSS code under **XStore > Theme Options > Theme Custom CSS > Global CSS**.

For your reference, we have provided images in the private content area to guide you through the process.

You are welcome to adjust the color in the CSS code according to your specific requirements.

We hope this information is helpful. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Ark Raj,

Thank you for your response.

how can i change the theme without deleting my existing data??

Could you kindly let us know which theme you would like to switch to, ensuring that your existing data remains intact?

Additionally, we would greatly appreciate it if you could provide a detailed description of your specific requirements or desired outcome. This will enable us to thoroughly review your request and assist you more effectively.

Should you have any further questions or need additional support, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Deepak,

Thank you for your response.

1/ We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

After resetting your website, please let us know, we will import the demo on your site.

2/ Additionally, please provide your site valid Cpanel and wp-admin access in the private content area so that we can check and help you.

Kindly, Let us know which demo you wish to import.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @shounak_65753,

Thank you for contacting us and for using XStore.

To display the categories section within the search area, please follow these steps:
1. Navigate to **XStore > Theme Options > Header Builder > Search**.
2. From there, you can add or remove product categories as needed.
3. Once done, ensure you publish the changes.

For your convenience, we have provided reference images in the private content area to guide you through the process.

Additionally, you can view all product categories by going to your WordPress dashboard and selecting **Products > Categories**.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Johan,

Thank you for contacting us and for using XStore.

Should you need to modify the all department menus, please follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Header Builder’ via Elementor.
3. Choose ‘Edit Department Menu’.
4. Here, you can change or remove the icon as required.
5. Ensure to save your updates.

We have prepared a video tutorial to assist you with this process. You can view it in the private content area.

Furthermore, If you wish to add image icons to the menu is similar to the XStore demo, please navigate to Dashboard > Appearance > Menus > new all departments menu > Click on 8Theme custom link option > Menu option > there you may see the option Use img like, Choose/Select as image.

Please refer to the provided images here: https://postimg.cc/v4BdVW9q , https://ibb.co/hc74CXh and https://ibb.co/K038K1f -You are welcome to use any icon image in the image box as per your needs.

Additionally, you can watch a complete video for a better reference here: https://www.youtube.com/watch?v=7QluEYxznKs&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=11

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

Hello, @Wesley,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

3/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.
Do not import a few versions altogether, it will create a mess. To get blocks from different demos, please use XStore Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team.

Hello, @elrincondelanena.moda@gmail.com,

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected.

To address the issue, we edited the “Archive Second Description” widget under **XStore Builders > Archive Products via Elementor > Edit Template**, aligned it to the center, and updated it accordingly.

For your reference, we have provided an image in the private content area.

We hope this resolves your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @d88dcjj,

Thank you for contacting us and for using XStore.

To set the default sorting option for your pages, please follow these steps:

1. Navigate to your WordPress Dashboard.
2. Go to **Appearance > Customize**.
3. Locate the **WooCommerce** section and click on it.
4. Select **Product Catalog**.
5. Under the “Default Product Sorting” dropdown, choose your preferred sorting option (e.g., Sort by popularity, Sort by average rating, etc.).
6. Save the changes by clicking the **Publish** button.

Should you have any additional questions or need further clarification, feel free to contact us anytime.

Best regards,
8Theme’s Team