Hello, @Andrés,

You can capture the screenshot of the issue from your mobile device and share it with us here, using this site: https://postimages.org/

And I also need your site WP Admin URL and Credentials as listed below format in the private content area of this topic, so that I’ll check it on your site and help you out if possible.

WP Admin URL:
WP Admin Username:
WP Admin Passowrd:

Regards 8Themes Team.