Hello, @ethashots,

Thank you for contacting us and for using XStore.

1/ Could you please specify which custom code you would like to add to the sidebar? Additionally, could you clarify on which page’s sidebar you are referring to? For us to assist you effectively, it would be helpful if you could provide a detailed description of your requirements or the desired outcome.

Thank you for your cooperation. We look forward to your response so that we can proceed to assist you accordingly.

2/ We kindly request that you take a moment to carefully read and adhere to the instructions provided in our theme documentation regarding the integration of Social login. You can access the relevant documentation at the following link: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

3/ We kindly request that you initiate a new topic for each distinct issue you encounter on our support forum. This practice helps prevent any inconvenience and ensures that you receive prompt and efficient assistance.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @Mahamud Hassan,

Thank you for your response.

To facilitate the creation of cPanel access, we kindly request that you contact your hosting provider directly. They are equipped to assist you efficiently with this process.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello, @bzzxzz,

Thank you for reaching out to us with your concern.

Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

Best regards,
The 8Theme Team

Hello, @Ameer,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a more detailed description of your specific needs or the goal you wish to achieve?

Thank you for your cooperation and understanding. We look forward to your response so that we can proceed to assist you promptly.

Best regards,
The 8Theme Team

Hello, @Mahamud Hassan,

Thank you for your response.

To assist you with importing the demo onto your site, we kindly request that you provide the cPanel login details. Please ensure that these details are submitted through the private content area for security purposes.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Marion,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Regarding your inquiry about the translation of the “Addresses” tab and other English text within the My Account section of your website, we would like to inform you that this feature originates from the WooCommerce plugin. For assistance with this matter, we kindly suggest that you contact WooCommerce support directly at: https://wordpress.org/support/plugin/woocommerce/

2/ The menus on the My-Account page come from the WooCommerce plugin, This menu is Woocommerce functionality and the XStore theme does not have the option to change or customize that.

3/ To assist you more effectively, could you please provide a screenshot of the issue, highlighting the specific area of concern? This will enable us to understand the problem better and offer a more accurate solution.

Additionally, for us to examine your settings in detail, we kindly request that you provide your site’s wp-admin access credentials in the private content area of our support platform.

Thank you for your cooperation.

4/ To update the wishlist on your account page, we kindly request that you install the Loco Translate plugin on your website. Once installed, please proceed to navigate to Plugins, then edit the XStore core plugin language file according to your requirements and ensure to save the settings.

For detailed guidance, you may refer to our documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We trust this information will be helpful to you.

5/ You can remove items by clearing the fields in Woocommerce > Settings > Advanced. https://www.8theme.com/documentation/documentation/video-tutotials/woocommerce-account-settings/
Furthermore, we would recommend you contact support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
The 8Theme Team

Hello, @Russell Rahman,

Thank you for contacting us and for using XStore.

We would like to inform you that there are two types of header builders available:

1. Header Builder via Customizer
2. Header Builder via Elementor

Please note that if you are utilizing the Header Builder via Elementor, any modifications made through the Header Builder via Customizer will not be reflected or functional.

To ensure your changes are applied correctly, you must edit the header using Elementor. We kindly ask you to read and follow the instructions provided in our theme documentation, which can be accessed here: [XStore Header Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hello, @Storee,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

For your reference, the resolution involved commenting out the Custom CSS Code. This adjustment was made in the following location of your admin panel: XStore > Theme Options > Theme Custom CSS > Global CSS.

Additionally, we have provided images in the private content area for your reference.

Should you require any further assistance or have additional inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Javito,

To ensure efficient and organized support, we kindly ask that you initiate a new topic on our support forum for each distinct issue you encounter.

Please include all necessary details in your post, such as the URL of the page where you wish to modify the breadcrumb padding and margin. This information will help us address your concerns more promptly and accurately.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Hello, @Amineo,

We noticed that you left a 4-star rating, and we’d love to understand how we can make your experience even better. Our goal is always to exceed your expectations, and your input is invaluable in helping us improve.

If there’s anything specific that didn’t meet your expectations or if you have any suggestions, please let us know. We’re committed to addressing any concerns you might have.

If you feel that our theme has met your needs and you are satisfied with our support, we would be incredibly grateful if you could consider updating your rating to a 5-star review. Your positive feedback not only helps us but also assists other users in finding our theme.

Thank you once again for being a part of our community!

Best regards,
The 8Theme Team

Hello, @nedimzidane,

Thank you for contacting us and for using XStore.

To assist you with the XStore Footer Builder using Elementor, we kindly request that you review the instructions provided in our theme documentation. You can access the relevant information by following this link: [XStore Footer Builder Documentation](https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor).

We trust this will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @dmibg,

Thank you so much for purchasing our theme and contacting our support center.

To adjust your site visibility settings, please navigate to: WooCommerce > Settings > Site Visibility.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Elhadj07,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

As part of the resolution, we have modified the layout of the single product page. This was accomplished using the XStore Builders > Single Product Builder via Elementor > Edit Single Product Template. Additionally, we have incorporated a “Safe Checkout (Sale Booster)” widget to enhance the functionality.

For your reference, images related to these updates have been uploaded to the private content area.

We hope this resolves your concerns effectively. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Amineo,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have identified that the layout for your product archive is currently being managed via Elementor. This configuration is the reason why the Shop page layout options available through the customizer are not functioning as expected.

To address this issue, we kindly ask that you follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Product Archive Builder’.
3. Click on ‘Edit Template’ as per your needs.
4. Adjust the sidebar/filters widget settings according to your requirements.
5. Ensure to save the updates.

For your convenience, we have included relevant images in the private content area to guide you through the process.

Additionally, Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We trust this will resolve the matter effectively. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @DM661,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team