Hello, @Natalie,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Upon reviewing the performance on our test site, we have not identified any issues. It appears that the problem is isolated to your site. To assist you effectively, we kindly request that you provide us with access to your site’s WP-admin area. Please ensure that you submit these credentials securely in the private content area.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

We are committed to resolving this matter promptly and appreciate your cooperation.

Best regards,
The 8Theme Team

Hello, @Alzain,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To implement an animated placeholder on your website, we kindly request that you edit the header using Elementor. Detailed guidance can be found in our documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

Please follow these steps:
1. Navigate to the header ajax search.
2. Select ‘Animated Placeholder’.
3. Add the animated text and ensure to update the changes.

For your reference, an image has been provided in the private content area of our documentation.

We trust that these instructions will effectively resolve your issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Kreatur,

Thank you for your response.

Following our recent review of your website, we are pleased to inform you that we have not identified any issues. The child theme has been activated on your website and The color images in the attributes are functioning correctly. For your reference, we have included an image in the private content area of our correspondence.

Could you please confirm if this resolves your initial concern?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, @Yitzhak,

Thank you for your response.

– Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme. Let us know the result.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

– Go to WooCommerce > Settings > Payments >enable 2 default payments “Cash on delivery” and “Check payments” > check the ordering after that. In case the problem persists, We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Yitzhak,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We would like to inform you that the functionality for the payment method is facilitated through the WooCommerce plugin. For detailed instructions on configuring your payment settings, we kindly ask you to refer to the official WooCommerce documentation. You can access it directly through the following link: (https://woocommerce.com/document/configuring-woocommerce-settings/#payments).

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Mumtoz,

Thank you for your response.

We are currently experiencing difficulties accessing your website and require administrative credentials to investigate and resolve the issue effectively.

To assist you promptly, could you please provide the following details securely in the private content area?

– WP-admin URL:
– WP-admin Username:
– WP-admin Password:

We assure you that your credentials will be handled confidentially and used solely for troubleshooting purposes.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Arif Khan,

Thank you so much for purchasing our theme and contacting our support center.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

2/ In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Adeeb Ahmed,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To edit the description of a single product, please follow these steps:
1. Navigate to the product and select ‘Edit Description’.
2. Use Elementor to access the ‘Text Editor’.
3. Go to ‘Style’ and then ‘Edit Typography’ where you can modify the font family and size according to your preferences.
4. Ensure to update the changes once completed.

For your reference, we have attached images that illustrate these steps.

We hope you find this information helpful. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @adnane,

Thank you for reaching out to us with your concern.

To assist you more effectively, could you please provide the URL of the page where you are experiencing the issue? This will enable us to examine your settings closely and offer the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @adnane,

Thank you for your response.

To assist you more effectively, could you please provide the URL of the page where you are experiencing the issue? This will enable us to examine your settings closely and offer the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Anoop,

Thank you for your response.

We are writing to inform you that your recent request was somewhat unclear, and we would appreciate further details to better understand your needs and objectives.

To assist you more effectively, could you please provide a more detailed description of your request or the specific goal you are aiming to achieve? Additionally, it would be immensely helpful if you could temporarily provide us with access to your site’s wp-admin area. Kindly submit these credentials securely in the private content area designated for this purpose.

Furthermore, to enhance our understanding of the issue, we kindly request that you attach screenshots depicting the problem. This will enable us to diagnose and address your concerns more accurately.

For future assistance and to streamline support, we kindly ask that you create a new topic for each distinct issue on our support forum. This practice helps prevent any delays and ensures you receive prompt and efficient service.

Thank you for your cooperation and understanding.

Best Regards,
The 8Theme’s Team

Hello, @raj,

Thank you so much for purchasing our theme and contacting our support center.

To modify your footer as per your requirements, please proceed to the XStore Builders section and select ‘Footer Builder’ via Elementor. Once there, you can make the necessary adjustments and update accordingly.

For detailed guidance, we encourage you to consult our theme documentation available at:
(https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor)

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Imran Khalid,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

As part of the resolution process, we have modified the settings as follows: navigate to Settings > Permalinks > Product Permalinks > Custom Base, and changed “/shop/” to “/product/”. This adjustment has addressed the concern you were experiencing.

For your reference, we have included a screenshot in the private content area of our correspondence.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Mumtoz,

Thank you so much for purchasing our theme and contacting our support center.

To assist you with your inquiries, we kindly invite you to review our detailed theme documentation available at the following links:

1. Editing Footer Static Block with Elementor:
(https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/)

2. XStore Footer Builder with Elementor:
(https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor)

3. Widgets and Custom Widget Areas:
(https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/)

4. New XStore Header Builder with Elementor:
(https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/)

Should the issue persist after consulting the documentation, please provide a screenshot of the problem along with your site’s wp-admin access credentials in a secure, private content area. This will enable us to examine your settings more closely and provide the necessary assistance.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @Brooke,

Thank you for contacting us and for using XStore.

1/ After conducting a thorough review on our test site, we have confirmed that the issue in question is not present there. It appears that the problem is isolated to your website. https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team