Forum Replies Created

Viewing 30 posts - 211 through 240 (of 485 total)
1 2 3 … 7 8 9 … 15 16 17
  • Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose,

    Many thanks. There are the odd bits of tidying up on this. Could you please help or advise as its very difficult to change the static block. We have a screenshot in the private content.

    Previous to about a week ago there was absolutely nothing wrong with the footer logo and we haven’t touched the site.

    On thing also in addition to thanking you for your help is that we cannot get in touch with the theme developer to point out a concern of ours. We purchased the Royal Theme as per the Lawyer One Page Parallax effect which was excellent. Since the glitches regarding the non-maneuverability of the parallax screen we have noticed the developer has even removed the parallax effect as per their demo https://www.8theme.com/demo/royal/lawyer-one-page/?et_styles=0-1-1-9-0-1 We were under the impression the developer was supposed to be fixing it not freezing it, as this was the reason we choose Royal. If you could pass this onto the developer that would be greatly appreciated.

    Kind Regards, Su.

    Please, contact administrator
    for this information.
    #196657 Copied In reply to: Footer
    Avatar: Su Flo
    Su Flo
    Participant

    HI Rose, pls try now.

    Please, contact administrator
    for this information.
    #196651 Copied In reply to: Footer
    Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose,

    Please try again but don’t forget the dots after the name

    BR, Su.

    #196636 Copied In reply to: Footer
    Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose,

    Credentials in the private content.

    Much appreciated.

    BR, Su.

    Please, contact administrator
    for this information.
    #196628 Copied In reply to: Footer
    Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose,

    Credentials are in the private content section for you 🙂

    Please, contact administrator
    for this information.
    #196531 Copied In reply to: Top Panel Contact Information Colours
    Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose,

    The main PC size site is absolutely fine, its the ipad and laptop size screens that do not show the contact phone numbers as per the screenshot.

    BR, Su.

    #196527 Copied In reply to: Top Panel Contact Information Colours
    Avatar: Su Flo
    Su Flo
    Participant

    Thank you Rose, much appreciated. Hope they can sort out the glitch as even on the demo site, they’ve now anchored the parallax slider.

    Also, another thing. as we have purchased the Royal Theme, can we use the theme for another website we are in the process of designing?

    Kind Regards, Su.

    #195627 Copied In reply to: Royal Site Parallax / Banners
    Avatar: Su Flo
    Su Flo
    Participant

    Thank you Rose, that would explain it.

    Could you take a look in the private content please.

    Please, contact administrator
    for this information.
    #195407 Copied In reply to: Royal Site Parallax / Banners
    Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose,

    Many thanks. We have manager to install the new plugins.

    With the WPBakery page builder it keeps asking us for a product license number. Could you help.

    Kind Regards, Su.

    #195397 Copied In reply to: Royal Site Parallax / Banners
    Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose, We have been in touch with the Ultimate addons plugin developer who are indicating it is 8Theme responsibility. Here’s their email from earlier in the private content:

    Please, contact administrator
    for this information.
    #195362 Copied In reply to: Royal Site Parallax / Banners
    Avatar: Su Flo
    Su Flo
    Participant

    Thanks Rose 🙂 🙂 🙂

    #195075 Copied In reply to: Static Block Top Panel
    Avatar: Su Flo
    Su Flo
    Participant

    Many Thanks Rose,

    Will the bug be fixed as its supposed to be a scrolling/moving homepage as per the theme.

    Best, Su.

    #195073 Copied In reply to: Royal Site Parallax / Banners
    Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose,

    Check the private content

    Please, contact administrator
    for this information.
    #195059 Copied In reply to: Static Block Top Panel
    Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose,

    Credentials are in the Private Content, Many thanks Su.

    Please, contact administrator
    for this information.
    #195052 Copied In reply to: Static Block Top Panel
    Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose,

    Just an extra observation for you in the private content. Do you need access to our admin as we’ve changed the passwords again?

    Kind Regards, Su.

    Please, contact administrator
    for this information.
    #195001 Copied In reply to: Royal Site Parallax / Banners
    Avatar: Su Flo
    Su Flo
    Participant

    Thank you very much rose, much appreciated.

    The only issue we have now, is the background parallax banners as per the screenshots in the private content, do you know what sizes they should be so we can double check, maybe we make new ones in photoshop to see if this resolves the problem.

    kind Regards, Su.

    Please, contact administrator
    for this information.
    #194999 Copied In reply to: Royal Site Parallax / Banners
    Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose,

    Thanks for coming back.

    I have tried to login with the credentials provided and successfully. Can you see two full-stops after the password. Also checked the media and the logos are there.

    Hope you can take a look please.

    Kind Regards, Su.

    #194984 Copied In reply to: Royal Site Parallax / Banners
    Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose,

    Details are in the Private Content, plus another associated question.

    Kind Regards, Su.

    Please, contact administrator
    for this information.
    #194729 Copied In reply to: Footer section
    Avatar: Su Flo
    Su Flo
    Participant

    Thank you Olga, much appreciated.

    With reference to the TINY PNG, we have compressed many of the images but realise we could do with creating photos that are the best size for the Royal Theme.

    What will help us a great deal is to understand what are the best pixel dimensions for the images we have highlighted in the screenshot in the private content.

    If we can re-do all the images this end then this will make a huge difference.

    Hope you can advise, Kind Regards, Su.

    Please, contact administrator
    for this information.
    #194714 Copied In reply to: Website size and speed
    Avatar: Su Flo
    Su Flo
    Participant

    Thank you Olga.

    Logon Credentials are in the private content

    Hope you can help wherever possible.

    King Regards, Su.

    Please, contact administrator
    for this information.
    #194680 Copied In reply to: Website size and speed
    Avatar: Su Flo
    Su Flo
    Participant

    Thanks Rose 🙂

    #194422 Copied In reply to: Fonts used in Royal Theme
    Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose,

    Would it be possible to advise on which Fonts are used for the ROYAL THEME. Please.

    Kind Regards, Su.

    #194420 Copied In reply to: Fonts used in Royal Theme
    Avatar: Su Flo
    Su Flo
    Participant

    Thanks Rose, Excellent 🙂 🙂

    #193882 Copied In reply to: Mobile Site Images not fully showing
    Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose,

    Please try the below credentials, have checked and they work. there is a full stop after the e

    Please, contact administrator
    for this information.
    #193873 Copied In reply to: Mobile Site Images not fully showing
    Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose,

    Passwords are in the private content.

    Kind Regards, Su.

    Please, contact administrator
    for this information.
    #193870 Copied In reply to: Mobile Site Images not fully showing
    Avatar: Su Flo
    Su Flo
    Participant

    Thanks Rose 🙂

    #193747 Copied In reply to: Ordering of products
    Avatar: Su Flo
    Su Flo
    Participant

    Please Ignore, it is now back up and running. Kind Regards, Su.

    #193686 Copied In reply to: Website not opening since latest plugin update
    Avatar: Su Flo
    Su Flo
    Participant

    Excellent Rose, Thank you 🙂 🙂 🙂

    #193118 Copied In reply to: Order of Product Tags
    Avatar: Su Flo
    Su Flo
    Participant

    Hi Rose,

    Have added the code, extra question in the Private Content please. Hope you can help.

    Please, contact administrator
    for this information.
    #193106 Copied In reply to: Order of Product Tags
    Avatar: Su Flo
    Su Flo
    Participant

    Many Thanks Rose, I have an extra question in the Private Content after adding the code.

    Kind Regards, Su.

    Please, contact administrator
    for this information.
    #193102 Copied In reply to: Order of Product Tags
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    211–240 of 485 posts
Viewing 30 posts - 211 through 240 (of 485 total)
1 2 3 … 7 8 9 … 15 16 17

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