Hello, Rokas,

Thank you for reaching out to us.

1/ Please edit these settings https://prnt.sc/EiVpm_SzfKVz

2/ https://prnt.sc/koOhB8O4P7bS

3/ https://prnt.sc/lSRwLo_3WkjI > https://prnt.sc/bpdFToXahFNH

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ To potentially resolve your issue, we kindly request that you downgrade your PHP version to 8.0 or 8.1 and verify if the problem persists. Your hosting provider can do the downgrade at your request.

2/ We have noticed that your website is utilizing a large number of plugins, for example, there is an error from a plugin – https://prnt.sc/rdDLTiI21xpj This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

3/ Make sure that in the Archive Products builder via Elementor is Archive products element is used, not the Products grid.

Best regards,
8Theme’s Team

Dear Hassam,

Switching themes should not cause any significant issues. However, it may result in a change in the positioning of widgets. To address this, we recommend the following solution:
Before switching themes, navigate to the Appearance > Widgets tab. This will allow you to easily move the widgets back to their correct areas after switching.

You need to do the test with Storefront – the default woocommerce theme, not with the twenty twenty five.

Warm Regards,
The 8Theme Team

Hello ProdbyDaan,

Thank you for reaching out to us.

If you use sticky sections in the single product builder then the script calculates the height of the sections. So, after browser resize you need to refresh the page to allow the script to recalculate the height. It won’t work ok without page refresh.

Warm Regards,
The 8Theme Team

Hello, Malene,

Thank you for reaching out to us and for providing detailed information about the issues you’re experiencing. We truly appreciate your patience and will do our best to assist you.

1,2/ Please go to Loco translate > Themes > edit translation of XStore.

3/ To remove the “2 products” line from the menu, disable WP Menu Cart plugin or adjust the settings of this third-party plugin accordingly.

Should you require further assistance or have additional questions, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello, Cristina,

Thank you for contacting us and for using XStore.

1/ https://xstore.8theme.com/elementor/wp-content/uploads/2018/08/2.1.1.jpg – https://prnt.sc/6VXBdL1ISUEI
Settings from the demo – https://prnt.sc/Ya6E92MWtRZd Read more – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

2/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

3/ https://prnt.sc/t-lAQoAF2q8k

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Cristina,

You’re welcome!

Best regards,
8Theme’s Team

Hello MAHDAR,

We appreciate your prompt response.

To solve this issue we’ve deleted this custom CSS code

selector  table tr:last-child td, .woocommerce table.wishlist_table tr:last-child td, table tr:last-child th, .woocommerce table.wishlist_table tr:last-child th {
    display: none !important;
}

from Single Product Builder via Elementor > edit template > Add to cart settings > https://prnt.sc/NfQ2vTZWscUI

Best regards,
8Theme’s Team

Hello,

Thank you for wp-admin access.

We do not see any FTP password from you.

We’ve updated the theme and Core plugin via the Dashboard. Please clear the cache and check the result. The old version of the Core plugin can be deleted from plugins, the correct one is the 5.4.7 version.

Best regards,
8Theme Team

Hello,

Please update both the plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and the theme at your earliest convenience – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

If this doesn’t help, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Antonio,

Thank you for reaching out to us.

Please provide screenshots of your google login settings.

Best regards,
8Theme’s Team

Hello, MiguelFlorian,

Thank you for reaching out to us.

1/ Have you contacted Polylang plugin support? Please do this first.

2/ https://prnt.sc/A5_D3vYf3Xmr – contact your hosting provider to solve this issue.

Best Regards,
8Theme’s Team

Hello, Tax10,

Unfortunately, we are still unable to log in. Could you kindly attempt to log in using the credentials you provided to us?

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Then provide us with FTP access via the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello Milos,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team