Hello, Bas Kling,

We kindly ask you to configure the settings in a way that makes the issue visible. Additionally, please provide us with a link to the page where the issue can be observed on your website. This will allow us to review and address the matter effectively.

Best regards,
8Theme’s Team

Hello, Godfrey Sifuna,

Please provide us with FTP access via the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, Annabel,

Thank you for reaching out to XStore Support.

1/ Cart Page Layout Issue.
We have reviewed the cart page and observed the following: https://prnt.sc/KVNmojQur_zQ Could you kindly clarify what specifically seems to be the issue and what changes you would like to implement?

Similarly, regarding the checkout page, we kindly request that you provide screenshots and a detailed explanation of the aspects you find unsatisfactory. This will help us better understand your concerns and assist you more effectively.

2/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

Hello, Kalpesh Prajapati,

Thank you for reaching out to us.

The Core plugin is compatible with WordPress 6.7.1.

Please follow this article to update the plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and this one to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We have noticed that you are currently using an older version of the theme. Could you kindly update it to the latest version?
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

There is a possibility that the issue you reported has already been resolved in one of the recent updates.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Cristina,

Please describe the desired result in detail.

The Revolution Slider plugin is a powerful tool with numerous settings and capabilities. However, it is resource-intensive. If your goal is simply to add a few slides without placing excessive load on the website, we recommend using the built-in slider elements provided by the theme and disabling the external plugin. For example: https://prnt.sc/iHiHoMYIJBTf or https://prnt.sc/tVkBiU2ks-KY – https://youtu.be/5ZwO_Cwzy14?feature=shared

Alternatively, if you do not require a slider at all and only wish to have a large static image at the top of the page, this can be implemented even more easily.

Your further clarification on the desired final result will help us guide you more effectively.

Best regards,
8Theme’s Team

Hello, Tax10,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Milos,

We appreciate your prompt response.

Please try to use this code

@media (max-width: 480px) {
    selector .category-grid {
        width: 50%;
    }
}

in settings of the element – https://prnt.sc/uEhZruOchhuJ

Best regards,
8Theme’s Team

Hello,

Could you kindly confirm which FTP password we should use?

Previously, you provided temporary access to the admin panel; however, we are currently unable to access the Dashboard settings. We kindly request that you assign the Administrator role to the user “ABSiddikShakib.”

Thank you for your assistance.

Best regards,
8Theme Team

Hello, Natasha,

Could you kindly reach out to your hosting provider and request their assistance in resolving the memory errors indicated in the following screenshot: https://prnt.sc/EU1JBcreP-ae

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, YooMart,

Thank you for reaching out to us.

Please make sure you cleared the cache, because we do not see the issue on your site, provides are visible – https://prnt.sc/da3WsZWjAt-0

We can’t log in using the credentials you provided.

Best regards,
8Theme’s Team

Dear Hassam,

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello, Armia,

Thank you for reaching out to us.

Please check these features – https://www.8theme.com/documentation/xstore/xstore-features/boost-your-sales-with-xstores-fake-sold-counter-feature/ https://www.8theme.com/documentation/xstore/xstore-features/xstore-setup-booster-sales-estimate-delivery/

We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

Best regards,
8Theme’s Team

Hello MAHDAR,

We’ve checked one of the variable products and it works fine https://fendo.ch/produkt/bordo-leder-horsebit-loafer/

Please provide the URL of the page where the issue is visible.

Best regards,
8Theme’s Team