Hello, Anurag,
We’ve enabled the lightbox via Single Product Builder – https://prnt.sc/CzWjza9jKaEy
Could you please provide a link to the product in question and describe the desired outcome in more detail?
Best Regards,
8Theme’s Team
Hello, Anurag,
We’ve enabled the lightbox via Single Product Builder – https://prnt.sc/CzWjza9jKaEy
Could you please provide a link to the product in question and describe the desired outcome in more detail?
Best Regards,
8Theme’s Team
Hello,
You’re welcome!
The translation comes from the WooCommerce plugin.
Best regards,
8Theme’s Team
Hello,
Thank you for the screenshots. Could you please also provide the link to the page with the textbox in question?
Best regards,
8Theme Team
Hello, Anurag,
Could you please provide links to the products from your screenshots as well as temporary WP-Admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
Please download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded.
Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded”.
Clear cache and check the result.
Best regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
We have not received any screenshots from you. Could you please send them again, along with the link to the page in question?
Best regards,
8Theme Team
Hello,
Thank you for reaching out to us.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
Warm Regards,
The 8Theme Team
Hello, Dejan,
Have you changed wp-admin access? Please make them correct.
Could you please provide some relevant screenshots and temporary FTP access? We will check what can be done to help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
8Theme’s Team
Hello,
You’re welcome!
Single product builder via Elementor > edit template > replace Tabs element with Product content https://prnt.sc/zmqvU9AozrBO
Best regards,
8Theme’s Team
Hello,
This effect occurs due to the presence of a sticky header, and this is expected behavior. Currently, there is no option to change it.
Best regards,
8Theme Team
Hello, Cristina,
You can add a new element for this text with own settings – https://prnt.sc/tMuuRuCCclsp
Best regards,
8Theme’s Team
Hello,
Thank you for being so cooperative.
Warm Regards,
The 8Theme Team
Hello, Quyen,
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
Please rename https://prnt.sc/PMDLpFg1sjl2 to xstore-zh_TW.po and create translation for Core plugin – https://prnt.sc/LXRMSlIcjBPE
Best regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
As we can see, you are using a pirate version of our theme – https://prnt.sc/g12fYZewAUAv
It is not safe and we can’t be responsible for the code and work of the pirate version.
We would recommend you re-upload on site the official version of XStore, purchased from ThemeForest, and activate the theme using the official purchase code https://xstore.helpscoutdocs.com/article/90-how-to-find-your-themeforest-item-purchase-code
Best regards,
8Theme’s Team
Hello, Quyen,
Thank you for reaching out to us.
Could you please assign the administrator role to the user you created for us? Currently, we are unable to access the dashboard.
Best Regards,
8Theme’s Team
Hello,
Thank you for providing the product link and screenshot. However, it is still not entirely clear what exactly the issue is. Could you please provide additional screenshots for clarification?
Best regards,
8Theme Team
Hello, Smalameri,
Thank you for reaching out to us.
XStore Builders > Products Archive builders via Elementor > edit template > edit settings of the element.
In case you want to do translations, please follow this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Best regards,
8Theme’s Team
Hello,
1/ Do you mean the width of the footer?
https://prnt.sc/3RvB_hCHy58Y – you are currently editing the footer so we can’t check settings.
Please try the next: Page settings > Page layout > select Elementor Full-width https://prnt.sc/dbRMaGR5Eka0
2/ Custom CSS code can be used –
.elementor-widget-woocommerce-product-etheme_add_to_cart.vertical-variations form.cart table.variations select {
min-width: 250px;
}
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us with your questions.
1. There is no such option, unfortunately.
2. As you are currently editing the header builder template, we are unable to check the settings – https://prnt.sc/ua_LcSBtCFMK
Best Regards,
8Theme’s Team
Hello,
Thank you for getting in touch with us.
1/ Appearance > Widgets > enable “Only show children of the current category” for the Product Categories widget.
2/ https://prnt.sc/YBZROwxGs47K – you are currently editing the single product template and we can’t check settings there.
Warm Regards,
The 8Theme Team
Hello,
Thank you for reaching out to us. We would like to inform you that we have not conducted official tests in this regard, so we are unable to provide a definitive recommendation. However, there should be no restrictions related to the theme. In other words, if a popular plugin works well with the default WooCommerce theme, Storefront, it is highly likely that it will also work with our theme.
Best regards,
8Theme Team
Hello,
Thank you for contacting us and for using XStore.
To potentially resolve your issue, we kindly request that you downgrade your PHP version to 8.0 or 8.1 and verify if the problem persists. Your hosting provider can do the downgrade at your request.
Warm Regards,
The 8Theme Team
Hello,
Thank you for reaching out to us.
Please try to use this option https://prnt.sc/cFIWVzB54FdY or https://elementor.com/help/sticky-scrolling-effect-pro/
Best Regards,
8Theme’s Team
Hello, Ju En,
Thank you for reaching out to us.
You can find the relevant setting under:
Theme Options > Styling > Dark buttons > Text Transform
Best regards,
8Theme’s Team
Hello, Armia,
You’re welcome!
Warm Regards,
The 8Theme Team
Hello, MednaHolistic,
Thank you for reaching out to us.
We’ve checked your media-blog page and images are visible. Please clear the cache and check.
Additionally, please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best regards,
8Theme’s Team
Hello, Outfitsdealer,
Thank you for reaching out to us.
Could you please describe the desired result in more detail and provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello, Sayan Kundu,
Thank you for reaching out to us.
Please update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ Clear cache and check how it works then.
Warm Regards,
The 8Theme Team
Hello, Cristina,
You’re welcome!
Edit page using Elementor > settings of element https://prnt.sc/l56d-mq1vBNB > https://prnt.sc/hUPQddIGheT0
Best regards,
8Theme’s Team