Hello,

Thank you for your prompt response.

Could you please let us know which browser you are using? At the moment, we are unable to see the issue on your homepage in the Chrome browser.

Looking forward to your reply.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

The URL /shop/page/2/ is automatically generated by WordPress and WooCommerce as part of the pagination system when there are multiple products listed in your shop. This allows users to navigate through different pages of your product listings.

To clarify further, your shop currently contains 16 products, and the product display limit per page is set to 12. As a result, your shop is divided into two pages: the first page displaying 12 products and the second page displaying the remaining 4.

If you would like to increase the number of products displayed per page, you can do so by adjusting the settings in “Theme Options -> WooCommerce -> Shop -> Shop Layout”. Please refer to the following link for guidance: https://prnt.sc/xsTK-l4xGOaD

Therefore, our recommended approach is to increase the number of products displayed per page, as this will allow more products to be visible without requiring additional navigation.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please check how it works now https://prnt.sc/XwfKJ70XqpkW > https://prnt.sc/OinQmOZyYF_w > https://prnt.sc/wBB0L7IWRC7L

Best regards,
8Theme’s Team

Hello, Nauman,

Thank you for reaching out to us.

1/ We understand that you are experiencing difficulties in displaying content in full width.
Please go to Page settings > Page layout > select Elementor Full-width https://prnt.sc/dbRMaGR5Eka0 + https://prnt.sc/5QX5YrKxBbdo

2/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

Best Regards,
8Theme’s Team

Hello, Abhinandan,

Thank you for getting in touch with us.

Please read this topic – https://www.8theme.com/topic/is-there-a-way-to-customize-a-specific-category-page/#post-433889

Best regards,
8Theme’s Team

Hello, VincentC,

It appears that you are not following any of our recommendations. You have mentioned that the issue is related to the theme update; however, all our other clients have their mobile menu and search functionality working properly.

It seems that there is something specific on your website that is causing this issue. This could be due to a particular setting or an option from a third-party plugin installed on your site. For this reason, we kindly ask you to temporarily disable all third-party plugins and conduct testing to check how the website functions without them.

We appreciate your cooperation in advance.

Warm Regards,
The 8Theme Team

Hello, VincentC,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

XStore > Plugins installer > search for Dokan.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Rakesh,

Currently, the functionality is working as expected. However, if you are looking for a way to avoid it on your end, please let us know the specific requirements, and we will be happy to assist you with possible solutions.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

In the header builder you can see the menu title – https://prnt.sc/27ArxtQS53Zw and edit menu content via Dashboard > Appearance > Menus.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You can change the three photos on the homepage by following these steps:
edit page using Elementor – https://prnt.sc/2IoOWG75-ZlL https://prnt.sc/80RiWUkQZmIz

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We have reviewed the header on your Home page and did not find any extra space. Could you please confirm if the issue has already been resolved on your end?

Single product template works for single product pages, not for the Home.

Best regards,
8Theme Team

Hello Dear,

Thank you for reaching out to us.

Yes, it is possible to resize the variation thumbnail. You can adjust the thumbnail size using custom CSS:

.single-product ul.st-swatch-size-large li.type-image {
    width: 50px;
    height: 50px;
}

Regarding the colon symbol between the attribute and variation, here is an example – https://prnt.sc/xh32exejG2mG

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please check credentials you provided – https://prnt.sc/ShHeyCPXr1PB

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

Hello,

1/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site.

Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

2/ The Size guide image can be uploaded in 2 ways: 1) global, for all products, via Theme Options 2) for a particular separately – Dashboard > Products > edit product > [8theme] Product Options – https://prnt.sc/x3qa2r
There is no option to upload it for a category, but you can try the next workaround:
Single Product Builder > templates > Create a new template and set it for a particular category via Conditions > edit the size guide widget.
For Your reference, please see the image for reference here: https://paste.pics/edit/R442U

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team