Forum Replies Created

Viewing 30 posts - 62,191 through 62,220 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 09:14

    Hello,

    Is your problem solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 09:13

    Hello,

    Please try to disable 3-rd party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 09:11

    Hello,

    Checkout page uses default Woocommerce template. You need to edit Woocommerce files if you want to change it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 09:07

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 09:05

    Hello,

    We did not test Classico theme with WordPress version 4.8.2. But a new version of the theme will be compatible with the latest WordPress version.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 09:01

    Hello,

    1. Please provide wp-admin access in Private Content.
    2. Create form using MailChimp plugin.
    3. Please add this code in custom.css

    .home .main-nav {
        margin-bottom: 0;
    }

    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 08:56

    Hello, @DjordjeB,

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 08:54

    Hello,

    You need to use appropriate woocommerce and theme versions http://prntscr.com/gi5s1b so please update theme to latest version
    https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Also, update all required plugins https://www.8theme.com/download-plugins/

    After the update, you just need to synchronize translation files of the theme and woocommerce.
    Before this make sure that you placed translation files into wp-content/languages/themes folder with correct name https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for legenda theme).
    Button Sync allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
    Also, don’t forget to backup all the files before any update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 08:51

    Hello,

    Please try these options – http://prntscr.com/gpcsah, Single Product Page > Sidebar by click on mobile.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 08:48

    Hello,

    Could you please provide link to your site and wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 08:45

    Hello,

    Please explain your problem in details, also try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 08:43

    Hello,

    You need to enter your purchase code to activate the theme, also, update all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/gi54g8

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 08:41

    Hello,

    Go to Theme Options > Color Scheme > Fixed Header Text Color > Dark.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 08:39

    Hello,

    These problems persist when default theme is activated?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 08:37

    Hello,

    Please try to use this code:

    .single.single-etheme_portfolio .menu-item-36 a {
        color: white;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 08:36

    Hello,

    At first please update theme to the latest version http://prntscr.com/gkl0gf
    https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Also, update all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/gi54g8

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 08:29

    Hello,

    Did you try suggestions from this topic? https://www.8theme.com/topic/contact-form-not-working-4/

    You use old versions of theme and plugins, so I would recommend making updates.
    Follow instructions and update theme to the latest version 3.1:
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
    Also, update all required plugins: https://www.8theme.com/download-plugins/
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 08:22

    Hello,

    This is 1 logo image – http://prntscr.com/gpcgok
    Please follow instructions and update theme to the latest version 3.1:
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
    Also, update all required plugins: https://www.8theme.com/download-plugins/
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 08:08

    Hello,

    Do you use a child theme? https://codex.wordpress.org/Child_Themes
    We do not have this warning on our test installation, so please try to delete “woocommerce” folder, which is located in wp-content/themes/royal/ and upload woocommerce folder from the latest theme archive that you may download on ThemeForest.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 08:00

    Hello,

    You may use settings of the banner element http://prntscr.com/gpca0p or custom css code dependent on what you need http://prntscr.com/gpca6y.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 07:57

    Hello,

    You may add needed code in Text widget.
    https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Footer Set Up)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 07:52

    Hello,

    Do you use a plugin to add compare button? It would be better to contact the plugin authors.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 07:48

    Hello, @Pamela,

    Please create a new topic with your wp-admin access in Private Content https://www.8theme.com/forums/royal-wordpress-support-forum/ http://prntscr.com/gpc699

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2017 at 07:45

    Hello,

    Thank you for the notice. I have passed this topic to our developers.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 22, 2017 at 15:59

    Hello,

    It is a bit difficult to sort out in the problem without possibility to check backend of your site.
    Make sure that you use the latest versions of all plugins, and check http://prntscr.com/godoez, also try to disable 3-rd party plugins.
    Go to Appearance > Themes > enable default theme and check if everything works fine.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 22, 2017 at 15:48

    Please upload logo image with needed dimension and add this code in Theme Options > Styling > Custom css:

    .header-wrapper.header-top-menu .header-logo img {
        min-width: 100%;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 22, 2017 at 13:56

    Please clear cache and check http://prntscr.com/gobyrj

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 22, 2017 at 13:34
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 22, 2017 at 13:30

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 22, 2017 at 13:09

    I am glad that you sorted out.

    Regards

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    Viewing 62,220 results - 62,191 through 62,220 (of 68,221 total)
Viewing 30 posts - 62,191 through 62,220 (of 68,221 total)
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