Hello Abdullah,

Thank you for reaching out to us and for providing a detailed description of the issue you’re encountering on the Shop page of your website.

We were unable to observe the problem, the filter works fine on your site right now.
We kindly ask you to clear your browser cache and check the page again. Additionally, could you please confirm which browser you are using where the issue appears? We also recommend testing the page on different devices and browsers to see if the issue persists.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Hello patrickjanko,

Thank you for reaching out to us with your query.

To insert the Static Block “Gift Packing tab” into the XSTORE ELEMENTOR GROCERY MARKET area, please follow these steps:
– edit page using Elementor
– settings of Tabs element > Items
– select static block – https://gyazo.com/6c9010fb1dabede8609966eec8a513a5

Best Regards,
8Theme’s Team

Hello Festigift,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Sheraz,

Please check the images on the Home page and let us know if further assistance is needed.

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/how-to-remove-some-social-media-icons-on-the-footer-and-on-the-sidebar/#post-406106

Hello risbo,

Thank you for reaching out to us with your query. To remove a social media icon like Indeed from your platform, you can typically do so through the Appearance > Widgets > Shop sidebar > edit content of the sidebar.

If you need further assistance or specific step-by-step guidance, please provide us with temporary wp-admin access.

Best Regards,
8Theme’s Team

Hello Zeeshan Ahmad,

Thank you for reaching out to us with your concern.

Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.
Should the issue persist irrespective of the theme activated on your site, we advise you to contact WooCommerce support for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello Sheraz,

We hope this message finds you well.

The demo version contains numerous images, necessitating multiple imports of images only, rather than the entire demo content. This requirement arises due to specific server parameters, only some of our customers have this issue.

Could you please clarify why the settings we configured for you were removed and the demo was reinstalled? Understanding your reasons will help us provide better support and ensure the demo aligns with your needs.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello Martin,

We appreciate your prompt response.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Rodrigo Carlos,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Rodrigo Carlos,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Zaryab Imran,

Thank you for reaching out to us with your query.

Regarding the matter at hand, we kindly request that you contact WooCommerce directly, as the default settings do not include the options in question, neither in the theme nor in WooCommerce itself.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

Hello mohit kumar,

Thank you for reaching out to us. We understand that you are experiencing an issue with adding new pages or posts in the child theme, which results in a white screen, while the core theme is functioning correctly.

To assist you better, could you please provide us with the following information:
1. Any recent changes or updates you made before this issue occurred.
2. If possible, please enable WP_DEBUG in your wp-config.php file and share any error messages that appear when you try to add a new page or post.

To assist you effectively, please provide temporary wp-admin and FTP access. This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello lociate,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello imguser,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team