Forum Replies Created

Viewing 30 posts - 5,611 through 5,640 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2024 at 07:55

    Hello ValiPirvu,

    Thank you for reaching out to us with your query. To duplicate a Shop Page with the same properties, using a standard duplicate page plugin might not suffice as it often only copies the basic page structure without the dynamic content specific to a Shop Page.

    We would recommend you to contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2024 at 07:40

    Hello Sahil,

    Thank you for getting in touch with us.

    1/ We would like to draw your attention to a discussion that may be of interest to you, which can be found at the following link: https://www.8theme.com/topic/something-is-wrong-with-google-oauth2-redirect_uri_mismatch/

    Additionally, we suggest attempting the following URL for the Google OAuth2 callback: https://dipnik.com/my-account//google/oauth2callback

    Please find a screenshot for your reference here: https://prnt.sc/soi144TzQ37p

    2/ There is no such possibility, by default, unfortunately.
    We inherit registration functionality from WooCommerce plugin, if you want to customize it, contact the support of WooCommerce to get advice.
    Sorry, but additional customization is outside the scope of our basic support.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2024 at 07:39

    Hello,

    We appreciate your prompt response.

    We’ve added custom CSS code in settings for elements on your page – https://gyazo.com/9fc7f8e3ba3dcb3606504a55f41a5553

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2024 at 07:30

    Hello Daniel Sami,

    Thank you for getting in touch with us.

    Please provide temporary wp-admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2024 at 07:19

    Hello,

    We appreciate your prompt response.

    We would like to inform you that the current behavior you observed is the default setting, as demonstrated in our demos. Please be assured that this is not a bug. Currently, the selector doesn’t have the option to have the dark border when a particular variation is selected, unfortunately.

    You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2024 at 07:12

    Hello pigeleven,

    Thank you for reaching out and sharing your concerns with us. We are genuinely sorry to hear about the issues you’ve encountered with our theme and the dissatisfaction it has caused. It is always our goal to provide our customers with high-quality products and support.

    We appreciate you bringing these matters to our attention. Please rest assured that we are committed to resolving the bugs you’ve experienced. To assist us in addressing these issues promptly, could you please provide specific details about the problems you are facing? Any screenshots or error messages would also be incredibly helpful.

    Once we have more information, our technical team will investigate the issues and work diligently to provide a solution. We strive to ensure our themes enhance your experience, and we are here to support you every step of the way.

    We value your business and are hopeful for the opportunity to rectify this situation. Please let us know how best we can assist further, and we will strive to exceed your expectations.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 16:03

    Hello,

    We kindly request that you contact your hosting provider and relay our need for FTP access credentials. Specifically, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

    Thank you for your attention to this matter.

    We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 15:41

    Hello,

    Thank you for reaching out to us with your query.

    Could you please provide an example of the desired result?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 15:16
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 15:15
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 15:15

    Hello ghadeeralhamlii,

    Thank you for reaching out to us.

    Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 15:14

    Hello,

    Thank you for reaching out to us.

    Please provide temporary wp-admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 15:11

    Hello Festigift,

    Thank you for reaching out to us with your query.

    Do you want to show product categories on the Cart page? Please provide the URL of the page and temporary wp-admin access.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 15:10

    Hello zaza13,

    Thank you for reaching out to us.

    We’ve played patches for you https://gyazo.com/cae92dc5f5c26399b0c7f3dca28a84fa . Please clear cache and check the result.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 14:19

    Dear Bagwani,

    Whope this message finds you well.
    We would like to inform you that stretching the current image will result in a loss of quality. Could you kindly prepare an image that is initially of the desired width?

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 14:15

    Hello,

    Thank you for reaching out to us with your concern.

    Please provide the URL of product from your screenshot.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 12:24

    Hello lyana,

    We apologize for the delay in responding to your inquiry.

    [Private Content]

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 09:51

    Hello Pratik,

    We’ve activated the theme and imported demo content for you. Please check and let us know if you need any further assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 09:25

    Hello shopsangam,

    We would like to inform you that the result corresponds to the number of non-empty categories on your website.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 09:21

    Hello Pratik,

    Thank you for reaching out to us.

    Please provide temporary wp-admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 09:20

    Hello,

    Thank you for reaching out to us with your concern.

    Could you please specify if the problem occurs only on certain pages, or could it potentially happen on any page? Additionally, could you inform us which browser you are using to help us better understand the issue?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 09:17

    Dear Bagwani,

    We appreciate your response.

    Ok. The current image displayed is the best one.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 07:49

    Hello,

    We appreciate your prompt response.

    1/ “Right now product is repeating on product carousel, i dont want it to repeat” – what exactly page and section? Please provide a video or screenshots.

    2/ To remove blinking we’ve disabled the motion effect for the button – https://gyazo.com/df8ec4bbee184c3b33db3431da28fcd2

    3/ It seems you have already fixed the underline of items heading – https://gyazo.com/ae2c92392dc81b5f24efe56fc18a76e1

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 07:40

    Hello shopsangam,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 07:35

    Hello @Zito9,

    Is there anything else we can help you with?

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 07:24

    Hello Richard,

    Please do not hesitate to contact us again should the issue persist. Additionally, we kindly request that you provide temporary WP-admin access so that we can thoroughly investigate the situation on your site.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 07:23

    Hello Ankit Khandelwal,

    Please contact your hosting provider to fix this problem.
    Make sure that your hosting:
    1. Allows http/https outgoing connects
    2. 136.243.62.35 availability from your source IP address.

    Additionally, downgrade the PHP version to 8.1.

    Let us know an answer from your hosting provider.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 07:19

    Hello,

    Thank you for reaching out to us.

    We can’t log in, unfortunately. Please provide the correct credentials.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2024 at 07:16

    Hello, trendy,

    Thank you for reaching out to us.

    To better understand the issue you are encountering, we kindly request that you record a video demonstrating the steps you are taking. This will enable us to accurately replicate the problem on our end.

    Additionally, please provide us with FTP access to facilitate a more thorough investigation.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 22, 2024 at 19:51

    Hello Bagwani,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
  • 1 2 3 187 188 189 2,273 2,274 2,275
    Viewing 5,640 results - 5,611 through 5,640 (of 68,221 total)
Viewing 30 posts - 5,611 through 5,640 (of 68,221 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.