Hello Lokman,

We appreciate your prompt response.

We’ve disabled some 3rd-party plugins and imported demo content. Please check.

You can activate desired plugins now, but read their description first because every unrequired plugin slows down the site a bit.

Best Regards,
8Theme’s Team

Hello Razi,

Sorry for the delay in answering.

Please post different questions via separate topics https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ “Lightbox is not only working for the Product Page Images but also for the size guide Image.” – please describe your request / the desired result in more detail.

2/ This is an incorrect URL https://glitchy.in/my-account/google/oauth2callback
Please change it to https://glitchy.in/my-account//google/oauth2callback
“//” – required.

3/ Please describe your request for the checkout page in more detail.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

Hello Pritam Bala,

Yes, you are right.

Best Regards,
8Theme’s Team

Hello Vijith,

Thank you for reaching out to us.

Please try to use this custom CSS code:

ul.etheme-elementor-nav-menu.vertical {
    max-height: 300px; /* Adjust the height as needed */
    overflow-y: auto; /* Adds a scrollbar if the content overflows */
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request. We understand that you would like to display all the categories on your site, with each section showing the products of a specific category separately, along with a “Load More” button to display additional products.

Here is an example of Products element https://xstore.8theme.com/elementor/demos/minimal-fashion02/products-element/
You can select category in the settings of the element – https://prnt.sc/SNRCdK3sZA8J

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Deep,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access and some screenshots for a better understanding of your request? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your query. Currently, our platform does not include a built-in feature specifically for tracking abandoned carts. We recommend considering the use of an additional plugin to access this functionality effectively.

Should you need recommendations on suitable plugins or further assistance with setting up this feature, please feel free to contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query. Regarding your question about the compatibility of XStore with Viva Wallet Smart Checkout and Viva Wallet Standard Checkout, we did not test the theme with these plugins officially so can’t give a solid response.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best Regards,
8Theme’s Team

Hello Safe Desires,

Thank you for reaching out to us.

Upon initial review, it appears that the situation on your website is not related to our theme. We recommend temporarily activating a different theme to verify this.
We would recommend you contact the WordPress support team.

Best Regards,
8Theme’s Team

Hello Kyz,

Sorry for the delay in answering.
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

We asked you about temporary access to be able to check your current settings.
For example, on one of our demos, you can edit spaces via XStore Builders > Archive Builder > edit template – https://prnt.sc/Uvcv8gR1Cb7M

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello DM661,

Thank you for reaching out to us.

Please click on this button to update information for your current license – https://prnt.sc/UcA1b292eSc9

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Amineo,

Thank you for reaching out to us with your query.

We’ve synchronized translations for you https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

1/ Please go to Loco Translate > edit the translation of the theme, Core, and WooCommerce plugins now. Currently, we see the mentioned strings untranslated.

2/ Go to XStore Builders > Header Builder via Elementor > Mobile menu element settings > Items > edit texts – https://prnt.sc/WM3aq9uqc9f7

Let us know if you need any further help.

Best Regards,
8Theme’s Team

Dear @pigeleven,

We would like to clarify that our support forum and customization team operate independently. For assistance related to customization services, please reach out directly to our dedicated team via email at (Private Content).

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Hello Lucas,

Thank you for reaching out to us with your request.

To assist you more effectively, could you please provide the URL of the product shown in your screenshot along with temporary wp-admin access? This will enable us to review your settings thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Burak,

A WordPress child theme is a theme that inherits the functionality of the parent theme. With a child theme, you can make modifications or add additional functionality to the parent theme. The child theme offers the safest and easiest way to modify an existing theme, whether you want to make a few small changes or extensive ones.

Best Regards,
8Theme’s Team