Hello,

Please note that our theme does not include an option to display a cross through the product image on the shop page. It seems there may have been a misunderstanding, and you might be confusing XStore with another theme.

As an alternative, we recommend the following solution:
Navigate to “Archive Products Builder” > “Edit Template” > “Settings of Products Element” > Enable “Stock Status”.
Once enabled, this label can be styled using custom CSS code, for example – https://prnt.sc/kkjJhWKiLR_V

.etheme-product-grid-item .stock.out-of-stock {
    position: absolute;
    text-align: center;
    background-color: rgba(255, 255, 255, .9);
    z-index: 1;
    margin-bottom: 0;
    font-size: .85rem;
    text-transform: uppercase;
    color: var(--et_dark-color);
    left: 50%;
    top: -100%;
    -webkit-transform: translate(-50%, -50%);
    transform: translate(-50%, -50%);
    padding: 7px 14px;
}

We hope this information is helpful.

Best regards,
8Theme Team

Hello, James Exton,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Terpsauce,

Thank you for reaching out to us.

We’ve activated “Static Blocks cache” via Theme Options > Speed Optimization at your request.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Yes, it is possible to restrict customers to the landing page until they are logged in. You can find detailed information about the Maintenance Mode feature in our documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-features/maintenance-mode/

Best Regards,
8Theme’s Team

Hello, Terpsauce,

Thank you for reaching out to us.

Please provide a more detailed description of the unresolved request, including screenshots and relevant links.

Best regards,
8Theme Team

https://www.8theme.com/topic/white-section-on-shop-page-not-edible-with-builder-or-settings/

Hello, Brunos,

Thank you for reaching out to us.

You can find detailed information about the Account Login/Register Tabs in our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/account-login-register-tabs/

If you have any further questions or need additional assistance, please feel free to ask. We are happy to help!

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You need to rename this file: https://prnt.sc/QUUTJbLbV4H8 to xstore-core-ro_RO.po

Alternatively, if you provide us with FTP access, we would be happy to handle the renaming for you.
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Best Regards,
8Theme’s Team

Hello, Wick’d,

Thank you for reaching out to us.

We have changed the custom CSS code for the Categories element from

/* Default grid for desktop - 3 items per row */
.slider-6780 .elementor-container .elementor-column {
  width: 33.33% !important; /* Three items per row */
  float: left;
  box-sizing: border-box;
}

/* For tablets - 2 items per row */
@media (max-width: 768px) {
  .slider-6780 .elementor-container .elementor-column {
    width: 50% !important; /* Two items per row */
  }
}

/* For mobile - 1 item per row */
@media (max-width: 480px) {
  .slider-6780 .elementor-container .elementor-column {
    width: 100% !important; /* One item per row */
  }
}

to

@media (max-width: 480px) {
     selector .category-grid.product-category {
        width: 33.33%;
        padding-left: 5px !important;
        padding-right: 5px !important;
    }
    selector  .categories-mask {
        padding: 5px !important;
    }
    selector .category-grid .categories-mask h4 {
        font-size: 14px !important;
    }
}

https://prnt.sc/mx5PJ5s1fyyP

If you need any further assistance, please feel free to reach out.

Warm Regards,
The 8Theme Team

Hello, Terpsauce,

We have disabled the Static Blocks cache via Theme Options > Speed Optimization on your site. Could you please check the Shop page content now and let us know if everything is displaying correctly? Here is what we see – https://prnt.sc/2R0DgceZDYhs

If you need any further assistance, feel free to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The difference in the results seen by the administrator and the clients is caused by caching on your website. The administrator sees a non-cached version where everything appears correctly, and our actions have had the intended effect.

We kindly ask you to temporarily disable caching entirely (including CDN cache), as it is the reason for the issue experienced by unregistered users. Once you have completed the necessary adjustments, you can re-enable caching.

If this action does not resolve the issue, please keep caching disabled and provide us with FTP access. I will escalate your request to our technical specialist for further assistance https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

“Also please check my other topic about the admin-ajax.php eating up the cpu time ” – please provide some screenshots.

Best Regards,
8Theme’s Team

Hello, CAMALEAO,

Thank you for reaching out to us.

We have made adjustments to the padding of the container and post content for mobile under XStore Builders > Single Post > Edit Template. Please review the changes at the following link: https://prnt.sc/J5KXWEWAZx_k

Kindly check the result and let us know if you need any further assistance.

Best regards,
8Theme’s Team

Hello, Mirza Ahtsham,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Regarding the issue you are experiencing with the form on your website’s front page, the error message suggests there may be a server-related problem. In such cases, we recommend reaching out to your hosting provider first, as they can check for any server-side issues and are most likely able to resolve them.

If you need any further assistance, please feel free to contact us.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The screenshot you provided is currently not accessible via the given link: https://prnt.sc/rwO71_2wnMJl

Could you please provide a new one?

If the issue occurs only with this specific product, please try creating the same product manually and let us know at which stage the problem arises.

We appreciate your cooperation.

Best regards,
8Theme Team

Hello, Youcef,

Thank you for reaching out to us.

We appreciate you activating and configuring the “Sale Booster Estimated Delivery” feature. If the feature is not displaying on your product pages despite using the suggested locations and shortcode, we recommend the following steps:
go to Single Product Builder > edit template > add element https://prnt.sc/iRsOZ63heXAG , and here is the result – https://prnt.sc/ObdspBXoUG0G

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team