Forum Replies Created

Viewing 30 posts - 481 through 510 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 13:10

    Hello, Terpsauce,

    Please find below the code from the screenshot in text format:

    selector .elementor-widget-etheme_categories_lists {
        text-align: center !important;
    }

    Kindly note that in your case, if the button is not present, the effect of the code will not be visible.
    Here is an example from our test site – https://prnt.sc/uyM380YYl1Xj

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 13:06

    Hello, Terpsauce,

    Thank you for reaching out to us.

    We’ve activated “Static Blocks cache” via Theme Options > Speed Optimization at your request.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 13:04

    Hello, Terpsauce,

    Thank you for reaching out to us.

    You can disable it by adjusting the relevant settings – https://prnt.sc/w01Zzaz7Tx8a (disable the More Link option).

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 13:01

    Hello,

    Thank you for reaching out to us.

    Yes, it is possible to restrict customers to the landing page until they are logged in. You can find detailed information about the Maintenance Mode feature in our documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-features/maintenance-mode/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 11:07

    Hello, SARKIS KARTASHEV,

    Thank you for reaching out to us.

    1/ We have removed the following custom CSS code from Theme Options > Theme Custom CSS > Global:

    .products-loop .content-product .product-details,
    .swiper-container .content-product .product-details{
        text-align: start;
    }
    .products-loop .content-product .star-rating,
    .swiper-container .content-product .star-rating {
        margin-left: 0;
    }

    Kindly check the product alignment now and let us know if you need any further assistance.

    2/ https://prnt.sc/8HKlT9c-Kh4S https://prnt.sc/wYYtIP2nJ3nK https://prnt.sc/qrRhz9j4MUof
    As you can see on our demo, languages, and currency switchers are shown for demo purposes only. If you want to create a multilingual and multicurrency site you may use a premium WPML plugin or free – Polylang/qTranslate plugins.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 10:53

    Hello, Terpsauce,

    Thank you for reaching out to us.

    Please provide a more detailed description of the unresolved request, including screenshots and relevant links.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 10:31

    Hello, Terpsauce,

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    https://www.8theme.com/topic/white-section-on-shop-page-not-edible-with-builder-or-settings/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 10:29
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 10:28

    Hello, Terpsauce,

    Thank you for reaching out to us.

    We appreciate you providing the images for reference.

    To make the necessary changes, please follow these steps:
    XStore Builders > Archive products > edit template > change 60 to 0 – https://prnt.sc/v47aHVySNHQT

    If you need any further assistance, please feel free to reach out.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 10:21

    Hello, Brunos,

    Thank you for reaching out to us.

    You can find detailed information about the Account Login/Register Tabs in our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/account-login-register-tabs/

    If you have any further questions or need additional assistance, please feel free to ask. We are happy to help!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 10:19

    Hello, Siddharth,

    Sorry for the delay in answering.

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    Could you please provide temporary FTP access? We will check what can be done to help you.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 10:11

    Hello,

    Thank you for reaching out to us.

    You need to rename this file: https://prnt.sc/QUUTJbLbV4H8 to xstore-core-ro_RO.po

    Alternatively, if you provide us with FTP access, we would be happy to handle the renaming for you.
    https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 10:06

    Hello, Ferdinand,

    Thank you for reaching out to us.

    Could you kindly provide the URL of the page where the issue is occurring, along with temporary WordPress admin access? This will allow us to review your settings and assist you more effectively.
    https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

    We appreciate your cooperation and look forward to resolving the issue for you.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 09:59

    Hello, Wick’d,

    Thank you for reaching out to us.

    We have changed the custom CSS code for the Categories element from

    /* Default grid for desktop - 3 items per row */
    .slider-6780 .elementor-container .elementor-column {
      width: 33.33% !important; /* Three items per row */
      float: left;
      box-sizing: border-box;
    }
    
    /* For tablets - 2 items per row */
    @media (max-width: 768px) {
      .slider-6780 .elementor-container .elementor-column {
        width: 50% !important; /* Two items per row */
      }
    }
    
    /* For mobile - 1 item per row */
    @media (max-width: 480px) {
      .slider-6780 .elementor-container .elementor-column {
        width: 100% !important; /* One item per row */
      }
    }

    to

    @media (max-width: 480px) {
         selector .category-grid.product-category {
            width: 33.33%;
            padding-left: 5px !important;
            padding-right: 5px !important;
        }
        selector  .categories-mask {
            padding: 5px !important;
        }
        selector .category-grid .categories-mask h4 {
            font-size: 14px !important;
        }
    }

    https://prnt.sc/mx5PJ5s1fyyP

    If you need any further assistance, please feel free to reach out.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 09:45

    Hello, Safe Desires,

    Thank you for reaching out to us.

    This is shown https://prnt.sc/bA6MjCruIUnS because the Cart and Checkout pages use Elementor instead of default shortcodes. You may simply disregard this notification.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 09:22

    Hello, Terpsauce,

    We have disabled the Static Blocks cache via Theme Options > Speed Optimization on your site. Could you please check the Shop page content now and let us know if everything is displaying correctly? Here is what we see – https://prnt.sc/2R0DgceZDYhs

    If you need any further assistance, feel free to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 09:20

    Hello, Terpsauce,

    Could you please edit the page using Elementor and add the code as shown in the following reference – https://prnt.sc/QVC0_6rjBixT

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 09:15

    Hello,

    Thank you for reaching out to us.

    The difference in the results seen by the administrator and the clients is caused by caching on your website. The administrator sees a non-cached version where everything appears correctly, and our actions have had the intended effect.

    We kindly ask you to temporarily disable caching entirely (including CDN cache), as it is the reason for the issue experienced by unregistered users. Once you have completed the necessary adjustments, you can re-enable caching.

    If this action does not resolve the issue, please keep caching disabled and provide us with FTP access. I will escalate your request to our technical specialist for further assistance https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

    “Also please check my other topic about the admin-ajax.php eating up the cpu time ” – please provide some screenshots.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 09:00

    Hello,

    Thank you for reaching out to us.

    The button appears automatically when there is content to display. However, in your case, this condition is not met, so the button will not appear automatically. You can manually add it by using the button element https://prnt.sc/8C6B-9iZ2LZC

    Please let us know if you need any further assistance.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 08:58

    Hello, CAMALEAO,

    Thank you for reaching out to us.

    We have made adjustments to the padding of the container and post content for mobile under XStore Builders > Single Post > Edit Template. Please review the changes at the following link: https://prnt.sc/J5KXWEWAZx_k

    Kindly check the result and let us know if you need any further assistance.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 08:50

    Hello, Essex Banners Ltd,

    Thank you for reaching out to us.

    Currently, our theme does not have a built-in option for customers to upload a logo or provide custom text. However, you may consider using a third-party plugin to achieve this functionality.

    Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 08:49

    Hello, Mirza Ahtsham,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Regarding the issue you are experiencing with the form on your website’s front page, the error message suggests there may be a server-related problem. In such cases, we recommend reaching out to your hosting provider first, as they can check for any server-side issues and are most likely able to resolve them.

    If you need any further assistance, please feel free to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 08:46

    Hello, Cataclyps,

    Thank you for reaching out to us.

    1/ We have checked your store page, and the selected settings https://prnt.sc/wRf1ynsOY92- are working correctly (XStore Builders > Archive products builder via Elementor > edit template)
    Regarding the hover effect, it was not activated. Once we enabled it, everything started working properly. Please see the following references: https://prnt.sc/fArjq_458UtC > https://gyazo.com/2c19d51b88a09d346d6ba60a36aebe69

    2/ We also checked the product page on a mobile device using the Chrome browser, and the stars are visible, as shown in this https://prnt.sc/k5panCtxP8Ga
    Could you please let us know which browser and device you are using? Additionally, if possible, provide us with a video or screenshot of what you are seeing on your end. This will help us better understand and resolve the issue.

    Looking forward to your response.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 08:21

    Hello,

    Thank you for reaching out to us.

    The screenshot you provided is currently not accessible via the given link: https://prnt.sc/rwO71_2wnMJl

    Could you please provide a new one?

    If the issue occurs only with this specific product, please try creating the same product manually and let us know at which stage the problem arises.

    We appreciate your cooperation.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 08:11

    Hello, Rashi,

    Thank you for getting in touch with us.

    Theme Options > Styling > Alerts – https://prnt.sc/szJnV-AaLRq8 ( https://prnt.sc/rj0Jmpsz8RiX > https://prnt.sc/RRVB1OmOQota )

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 08:03

    Hello, Youcef,

    Thank you for reaching out to us.

    We appreciate you activating and configuring the “Sale Booster Estimated Delivery” feature. If the feature is not displaying on your product pages despite using the suggested locations and shortcode, we recommend the following steps:
    go to Single Product Builder > edit template > add element https://prnt.sc/iRsOZ63heXAG , and here is the result – https://prnt.sc/ObdspBXoUG0G

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2025 at 17:15

    Hello, Terpsauce,

    Thank you for providing the admin access.

    Kindly navigate to XStore Builders > Archive Products Builder via Elementor > Edit Template Products and enable the required elements https://prnt.sc/va3PIc_z9CL9

    Please let us know if you need any further assistance.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2025 at 17:12

    Hello, Remus,

    Thank you for reaching out to us.

    Kindly rename this file: https://prnt.sc/QUUTJbLbV4H8 to xstore-core-ro_RO.po

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2025 at 17:09

    Hello, Siddharth,

    Thank you for reaching out to us.

    To ensure proper functionality, please make sure to select the Shop page by navigating to WooCommerce > Settings > Products, as this is a required setting.

    Should you need any further assistance, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2025 at 16:29

    Hello,

    Thank you for reaching out to us.

    You can find detailed information about Variation Swatches in our documentation here:
    https://www.8theme.com/documentation/xstore/xstore-features/variation-swatches-3/

    If you have any further questions or need additional assistance, please feel free to ask. We are happy to help!

    Best Regards,
    8Theme’s Team

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    Viewing 510 results - 481 through 510 (of 68,220 total)
Viewing 30 posts - 481 through 510 (of 68,220 total)
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