We kindly request that you assign the administrator role to the user details you have provided. Additionally, please grant us FTP access to facilitate our operations.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
August 16, 2024 at 10:41
Hello VincentC,
Thank you for reaching out to us with your query.
To remove the “Shop” from the breadcrumbs, please add the following code to your child-theme/functions.php: add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 16, 2024 at 10:40
Hello Daniel,
Thank you for reaching out to us.
We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import prebuild templates after that.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 16, 2024 at 08:04
Hello Crispy123,
Please test how it works with the Storefront theme and let us know the results of this test.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 16, 2024 at 08:02
Hello, Ryanasm81,
Thank you for reaching out to us with your concern.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Thank you for reaching out to us with your concern.
Elementor and our theme use scripts to make full-width row, and apply styles, so it takes some time while necessary scripts are loaded. You can enable site preloader via Theme Options to hide that effect or try to speed up the scripts loading using cache plugin and improve server speed settings.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 16, 2024 at 07:35
Hello TheOne,
Thank you for reaching out to us.
1/ We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.
2/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.
3/ Your web-site redirects could be caused by your server configuration settings and then should be asked your hosting provider.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 16, 2024 at 07:19
Hello JEAN ROSERO,
We’ve checked the search behavior on your site (Chrome browser), and it works fine for us. We’ve added a video to the Private Content area.
What browser do you use? Please make sure it is updated, and you cleared the browser cache. Do test in different browsers.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
August 15, 2024 at 16:11
Dear @Aulakh, Sam,
We hope this message finds you well. We are pleased to confirm that you will be able to read your old posts.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 15, 2024 at 15:44
Hello Harsimran Singh,
Thank you for reaching out to us with your query. We understand that you have installed a third-party login plugin for OTP authentication and are looking to customize the existing login page with this plugin.
To display more than 9 sale products on your page, you can adjust the limit directly in the [sale_products] shortcode by specifying the “limit” attribute. For example, if you wish to display 20 products, you should modify your shortcode to look like this: [sale_products limit="20"].
Please replace “20” with the number of products you wish to display. If you encounter any issues or require further assistance, feel free to contact us.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 15, 2024 at 15:03
Hello Marion,
Thank you for reaching out to us with your concerns.
Should you have any inquiries regarding content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.
After completing the migration, please navigate to the XStore welcome panel, select ‘unregister theme’, and then enter your purchase code to register it again. This step is crucial to update the activation information.
We appreciate your cooperation and are here to support you should you have any further questions.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 15, 2024 at 12:16
Hello, Oliver,
We appreciate your prompt response.
For your requirement, you will need to utilize an additional plugin. We recommend consulting with WooCommerce support for suggestions on suitable plugins. You can reach them via this link: https://wordpress.org/support/plugin/woocommerce/
To assist you more effectively, could you please provide a more detailed description of your request along with some screenshots? This will help us better understand your needs.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 15, 2024 at 10:00
Hello,
Thank you for reaching out to us.
Could you provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 15, 2024 at 08:08
Hello,
Thank you for reaching out to us with your query.
To temporarily disable your store, you can indeed set up an “Under Construction” or “Coming Soon” page. This will inform your visitors that you are making updates to your store while keeping your site online but not operational in terms of sales.
2/ Alternatively, you may opt to use a third-party plugin that provides the required functionality. We do not impose restrictions on the use of such plugins, allowing you to choose the most suitable one available online. Please note that we do not provide official recommendations for third-party plugins.
Once you have chosen a plugin, install and activate it on your platform.
After activation, go to the plugin settings where you can configure the message, design, and other settings. You can customize the page to match your brand and communicate the appropriate message to your visitors.
Once your page is set up, enable the maintenance mode. This will make your store inaccessible to the public, displaying only the under construction page.
After enabling, ensure to test the page by visiting your website from different devices and networks to confirm that it displays correctly.
We have disabled the Menu Cache, Static Blocks Cache, and the option to Remove Query Strings From Static Resources. These changes were made through Theme Options > Speed Optimization to address a compatibility issue with the cache plugin settings on your website.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 15, 2024 at 07:39
Hello Crispy123,
Thank you for reaching out to us.
We can’t log in using the credentials you provided.
Upon initial review, it appears that your queries may not be directly related to the XStore theme. We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.
Should the problems continue independently of the theme, we recommend contacting the WooCommerce plugin support team directly for further assistance – https://wordpress.org/support/plugin/woocommerce/
