Hello, Techno Fortress,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Snapp,

Thank you for reaching out to us.

Please record a video of your actions and the problem.

To better understand and resolve the issue you are experiencing, we kindly request that you provide us with a video recording of the actions leading to the problem. Additionally, please include the URLs of the pages featured in the video.

For a more thorough assessment, we would also appreciate temporary access to your wp-admin. This will enable us to diagnose the issue more effectively.

Warm Regards,
The 8Theme Team

Hello,

Private Content

Best Regards,
8Theme’s Team

Hello ProdbyDaan,

Thank you for contacting us and for using XStore.

1/ You are using CDN, please temporarily disable it and check the result.

2/ Try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

3/ If you do not plan to use Variation Gallery, it can be disabled via Xstore > Theme Options > Woocommerce Shop> Single Product Page > Variation Gallery.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello, Ajaz,

To edit this static block content https://prnt.sc/Svg0_GzqZhWO , go to Static blocks > https://prnt.sc/ZTmLadI4msB5 and edit content using Elementor https://prnt.sc/yRTWRf901Oqd

Best Regards,
8Theme’s Team

Hello, Ombi,

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

If this doesn’t help, provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

Best Regards,
8Theme’s Team

Hello, Kmc,

Thank you for reaching out to us with your inquiries.

1/ Custom CSS code can be used:

.elementor-widget-theme-etheme_mobile_menu .etheme-elementor-nav-menu.vertical .nav-sublist-dropdown, .elementor-widget-theme-etheme_mobile_menu .etheme-elementor-nav-menu.vertical .nav-sublist-dropdown .nav-sublist > ul {
    border: none !important;
}

2/

.item-design-dropdown .nav-sublist-dropdown ul > li > .etheme-elementor-nav-menu-item .elementor-item {
    font-size: 14px;
    font-weight: 600;
}
.item-design-dropdown .nav-sublist-dropdown ul > li.menu-item-has-children .nav-sublist .elementor-item {
    font-size: 10px;
    font-weight: 300;
}

3/

.elementor-location-header .etheme-elementor-off-canvas__main:has(.etheme-elementor-off-canvas__close-button.outside) {
    width: 100vw !important;
}

4/ https://www.8theme.com/documentation/docs/how-to-add-an-image-for-a-menu-item/
5/ There are no such settings, by default.

We trust that the information provided will be of significant assistance to you.

Best Regards,
8Theme’s Team

Hello, Ombi,

Thank you for reaching out to us. We’re sorry to hear about the issues you’re experiencing after updating the theme and core plugins. We understand how important it is for your website to run smoothly, and we’re here to help.

Sometimes, post-update issues are simply due to old cached files. Please clear your website’s cache as well as your browser cache.

Updating the theme should not cause any issues unless the previous version was significantly outdated. Currently, we are unable to view your site and you have not provided any screenshots, which makes it challenging for us to understand the specific problem you are facing. Could you please provide temporary wp-admin access so that we can examine your site more closely and offer the necessary support?

Best Regards,
8Theme’s Team

Hello, pablostevens,

We kindly request that you either disable the IP restriction or grant access to our site for users in Ukraine.

Best Regards,
8Theme’s Team

Hello, LUKITA,

Private Content

Best Regards,
8Theme’s Team

Hello, Raj,

Thank you for reaching out to us with your concern.

Please provide temporary wp-admin access – https://prnt.sc/Nnw2pnoN4f7z

We suggest activating another theme for a test, specifically, the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Should the problem continue while using the default theme, we recommend reaching out to the WooCommerce plugin support team for further assistance. You can contact them directly via this link: https://wordpress.org/support/plugin/woocommerce
Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Malcolm,

Thank you for reaching out to us.

To add Google Tag Manager (GTM) code, you can insert it into the header or footer of your site. This is often done through the 3rd party plugin https://wordpress.org/plugins/wp-headers-and-footers/ , or by editing the header.php file (copy file from the XStore parent theme to the child).

Best Regards,
8Theme’s Team

Hello, Mirza Ahtsham,

Here is a new link for you – https://we.tl/t-Sovdn3mtSR

Best Regards,
8Theme’s Team

Hello, Yitzhak,

We appreciate your prompt response.

“Now the pending issue is search suggested text on the serch bar” – please describe it in more detail.

Best Regards,
8Theme’s Team

Hello, Anas,

Settings of Fake Sale Popup can be saved now. Please check.

Found that the issue was caused by saving emojis. Save your locations without emoji, for example, https://prnt.sc/IQogaQrdJNsZ
Also, contact your hosting provider and ask them to fix the DB field’s collation type that didn’t support all emoji. Probably it is set to utf8_general_ci.
Solution: Change the field collation type to utf8mb4_general_ci to support longer-byte emoji.

Here you can find a description of the same issue https://support.advancedcustomfields.com/forums/topic/emoji-removed-from-custom-fields/

Best Regards,
8Theme’s Team