Hello, Alexmdm89,

We kindly request that you record a video documenting the actions you have taken and the problem you are encountering. This will greatly assist us in understanding the issue more clearly and providing you with the appropriate support.

Upload the video of any filesharing service, for example, https://wetransfer.com/, and provide us with the URL.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, AndreG,

Thank you for reaching out to us.

We kindly request that you disable the Ajaxify feature in the settings of the elements. For your convenience, here is a link to a visual guide that might assist you: https://imgur.com/Zh7ZmGw

Should you require any further assistance, please provide us with temporary wp-admin access.

Best Regards,
8Theme’s Team

Dear @Kristjan,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello, Rares,

You’re welcome!

We are currently uncertain about the exact cause of the issue. However, as a precautionary measure, we disabled third-party plugins on your site before proceeding with the import to prevent any potential problems.

Best Regards,
8Theme’s Team

Hello,

Yes, it is cache problem. Please clear cache.
The logo is not clickable on mentioned pages – https://gyazo.com/645f1de39d764254e203738012b94450

Best Regards,
8Theme’s Team

Hello, Rares,

Thank you for reaching out to us.

We’ve imported demo content on your site – https://prnt.sc/7O-sTkbjimFS

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Additionally, provide URLs of pages where you want to make the logo not clickable.

Best Regards,
8Theme’s Team

Hello,

This is the first time you ask this question – https://prnt.sc/pxwb-Ms2h3xR in this thread.

To assist you more effectively, could you please provide a detailed description of your request? Additionally, it would be helpful if you could include some screenshots. This will enable us to understand precisely what result you are aiming to achieve and where specifically on the site you need assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Badr,

Thank you for reaching out to us with your query regarding the customization of the related products element on your website.

The mentioned element takes settings from Theme Options. Please go to Theme Options > WooCommerce (Shop) > Shop > Products Design > Product Content Elements > disable categories.

“…is not customizable as the others” – you can use the Products carousel element and select related products in settings, for example – https://prnt.sc/o1z8HxY2HnjZ

Best Regards,
8Theme’s Team

Hello, Elhadj07,

1/ We would like to inform you that if there are only 5 related products available, the system is unable to accommodate an additional request for 3 more products from an unspecified source.

2/ You need to edit image border radius – https://prnt.sc/cTRp_zuqlQuF

Best Regards,
8Theme’s Team

Hello,

Private Content

Best Regards,
8Theme’s Team

Hello, Rana,

Thank you for reaching out to us with your query.

The settings displayed in your screenshot allow for unique configurations for individual products.
https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your inquiry.

Please follow this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, @Cor,

We’ve re-created .pot files for the theme and Core plugin. Please check the translations now.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

Should the problem continue, please provide us with a link to the page where the issue occurs and the account details used for the test purchase.

Best Regards,
8Theme’s Team