Hello, Kevinkipngetich,

We appreciate your prompt response.

Please try to edit the Cart page now.

Best Regards,
8Theme’s Team

Hello, Kevinkipngetich,

We can not log in – https://prnt.sc/mH74fz51OVwU Please check and provide the correct credentials.

Best Regards,
8Theme’s Team

Hello,

We’ve imported demo content on your site – https://prnt.sc/3f04zbM3aSDn

Best Regards,
8Theme’s Team

Hello, Cagdask,

Thank you for reaching out to us with your concerns regarding the product page appearance and the WooCommerce infinite scroll issues on your website. We understand how important it is for these features to function correctly.

An error from the Complianz plugin were visible in the browser console, we’ve disabled the plugin, and that error disappeared but this is a new one from CDN
– https://gyazo.com/b936adf2cdb1bd7a4a183a2d3d2f03db
We would recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and CDN (maybe temporarily disable CDN) and check again. It is possible that one of these additional plugins is causing the issue.

The infinite scroll should be activated via XStore Builders > Archive Products > edit template – https://prnt.sc/G6ORsRu-7DwQ Using WooCommerce Infinite Scroll and Ajax Pagination is an old way, currently, the plugin can be disabled.

Additionally, we would like to bring to your attention that the speed of AJAX operations is contingent upon the server’s response time and the database structure. Our theme sends requests to your database and waits for a response. If the response time is slow, we recommend contacting your hosting provider to discuss potential improvements in server response times, as this is beyond our control.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concerns. We understand that you are experiencing issues with the sign-up process on our website, as well as difficulties with the password recovery system.

This functionality comes from the WooCommerce plugin and is independent of our theme.
Please read these articles – https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/ https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

https://www.8theme.com/topic/request-to-reset-form-templates-in-form-builder-xstore-theme/#post-417416

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Best Regards,
8Theme’s Team

Hello, Tommy,

Thank you for getting in touch with us.

This is an old thread https://prnt.sc/4hvodoIkxWMJ If you want to read old solutions, please check – https://www.8theme.com/topic/sticky-cart-problem-not-displaying-properly-on-mobile/#post-387034

Open up new topics for your questions, and we will help you – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your queries.

Regarding your concern about the absence of a child theme, it is generally advisable to use a child theme when making customizations. This approach ensures that your modifications are preserved when the parent theme is updated. Without a child theme, there is a risk that custom changes could be lost during an update.

Fortunately, you can indeed install a child theme at this stage. Installing a child theme will not affect the current data. However, any customizations directly made to the parent theme files would need to be manually transferred to the child theme.

To install a child theme, you can follow these steps:
– Download the child theme archive from this page – https://www.8theme.com/downloads/
– Go to Appearance > Themes > install the child theme, but do not activate yet.
– Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that Activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Best Regards,
8Theme’s Team

Hello, Verno,

Thank you for reaching out to us.

To better understand and address your request, could you please provide us with a screenshot? This will help us in assisting you more effectively.

Looking forward to your response.

Best Regards,
8Theme’s Team

Hello, rdg__studio,

Thank you for reaching out to us with your queries.

1/ To change the size and typography of the product titles, you can typically adjust these settings of elements while editing the page using Elementor – https://prnt.sc/XCxFAECQc3Pn

2/ Please read this article first – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
Try to set the Thumbnails Size 390px, uncropped, and then regenerate thumbnails using the appropriate plugin.

It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the frontend.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

https://prnt.sc/03OzYLDqlxiq

Archive Products Builder > edit template > https://prnt.sc/ogejIJ17ARGg

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

To update the empty cart text, kindly follow the steps outlined below:
1. Navigate to XStore > Theme Options.
2. Proceed to WooCommerce > Shopping Cart Page.
3. Select Empty Cart.
4. Enter the desired text in the provided field as per your translation requirements.
5. Click on ‘Publish’ to save the changes.

Best Regards,
8Theme’s Team

Hello, Murphy,

Thank you for reaching out to us.

Please go to Header Builder via Elementor > edit templates > disable overlap https://prnt.sc/3jw_yfdKinQ8 or provide us with temporary wp-admin access, and we will check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, jimmy,

Thank you for contacting us and for using XStore.

Please update the Core plugin, then go to Header Builder > Main menu > Computed box > change any value > Save. Close Theme Options and check the result on the frontend, borders should disappear.

Best Regards,
8Theme’s Team

Hello, Verno,

We apologize for the delay in responding to your inquiry. Our response was delayed due to the weekend. We appreciate your understanding and patience.

We’ve set for you – https://prnt.sc/T5KsndDSm2Uz https://prnt.sc/sjVlzPiO9sV2

To solve warnings from the logs you provided, we need FTP access: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team