Hello, Ecobees Developer,

We appreciate your prompt response.

Thank you for providing the FTP username, server, and port. However, we noticed that the FTP password is missing. Could you kindly provide the FTP password as well?

Best regards,
8Theme Team

Hello, Hugo,

We find this situation unusual as it does not align with the current settings. We recommend updating the theme and plugins on your website, and then clearing all caches, including the server cache and CDN.

Best regards,
8Theme’s Team

Dear @sherif,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello, SAR24,

We kindly request that you navigate to the header builder and disable the overlap feature. Depending on the builder you are using, one of the following articles should be helpful to you: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Tommy,

This demo version uses containers instead of old sections, because of the Elementor plugin update. To solve the issue, we’ve activated them on your site via Elementor > Settings > Flexbox Container.

Best Regards,
8Theme’s Team

Hello, Hugo,

We’ve edited this header for the Frontpage – https://prnt.sc/gwBBH-fHycz_ Please clear cache of the browser and check the result.

Best regards,
8Theme’s Team

Hello, Francesco,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

Best Regards,
8Theme’s Team

Hello, Diderino,

Fehler: Der Benutzername BN Hemp4All@ ist auf dieser Website nicht registriert. Falls du dir über deinen Benutzernamen unsicher bist, versuche es stattdessen mit deiner E-Mail-Adresse.
https://prnt.sc/eUf_SzeM2A4X

Best regards,
8Theme Team

Hello, Diderino,

We appreciate your prompt response.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Diderino,

If you require assistance, please provide working access credentials.

Best regards,
8Theme Team

Hello, Hugo,

Thank you for reaching out to us and for using our theme.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Shounak_65753,

Thank you for contacting us and for using XStore.

We have adjusted the width of the elements as per your request through **Theme Options > Header Builder**. Kindly clear your browser cache and review the header to see the changes.

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello, KSP Electronics,

We’ve activated the AMP plugin on your site.
You can read more about available settings here – https://www.8theme.com/documentation/xstore/amp-plugin/home-page-section/

Best regards,
8Theme Team

Hello, QaQako,

We would like to recommend that any code modifications be made through the child theme. This is because custom changes made directly to the parent theme will be lost after applying official updates. Please note that updates are mandatory and cannot be skipped.

Thank you for your understanding.

Fortunately, you can indeed install a child theme at this stage. Installing a child theme will not affect the current data. However, any customizations directly made to the parent theme files would need to be manually transferred to the child theme.

To install a child theme, you can follow these steps:
– Download the child theme archive from this page – https://www.8theme.com/downloads/
– Go to Appearance > Themes > install the child theme, but do not activate yet.
– Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that Activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Best regards,
8Theme Team

Hello AJ,

Thank you for reaching out to us.

To begin, you will need to determine the exact location where you would like to place the desired filter widget. Once decided, please follow these steps:

1. Navigate to **XStore Builders > Archive Products > Edit Template**.
2. Add the widget’s sidebar to the desired area https://prnt.sc/cGmKx-ZhoH90
3. Select the sidebar where the desired widget was added https://prnt.sc/thZN02gnn549
4. Ensure the widget is correctly placed https://prnt.sc/ZfJuBBIqZWyC

If you need further assistance, please don’t hesitate to contact us.

Best regards,
8Theme’s Team