Hello,

We appreciate your prompt response.

We attempted to review the WooCommerce plugin log files (link provided in the private content area), but unfortunately, we encountered the following error: “Sorry, you are not allowed to access this page.” Could you kindly grant administrator privileges to the account you created for us so that we can proceed with the necessary checks?

We appreciate your assistance and look forward to your response.

Best Regards,
8Theme’s Team

Hello, Tiffany,

You’re welcome!

Please try to use this code in Theme Options > Theme custom CSS > Mobile:

.products-loop .hot-label {
    padding: 20px !important;
}

Best regards,
The 8Theme Team

Hello,

Private Content

Best regards,
8Theme’s Team

Hello, Juergen,

We apologize for the delayed response. We are glad to hear that you were able to resolve the situation on your own.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To display the products directly when entering the website, without the need to click on “Go to Shop,” you can adjust the homepage settings in your Woocommerce options. Please navigate to Woocommerce > Settings > Products and ensure that the shop page is set as your homepage. This will allow the products to be displayed immediately upon entering the site.

Regarding the configuration to show more products and fewer pages, you can modify the number of products displayed per page by going to **Theme Options > WooCommerce > Shop > Shop page layout > Products per page**.

If you need further assistance, feel free to let us know.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you provide URL, temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Translation files for themes should be placed in /wp-content/languages/themes/ folder,
for plugins, like Core plugin, in /wp-content/languages/plugins folder (this is the System location), with correct names, for example, for XStore theme: xstore-sl_SI.po, and xstore-core-sl_SI.po for XStore Core plugin, then you will not lose translation after the update.

To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you kindly provide the URL of the website shown in your screenshots, as well as temporary wp-admin access? This will allow us to review your settings and assist you more effectively.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello, Rowan Keizer,

Thank you for reaching out to us.

To edit and change the appearance of the “Frequently Bought Together” section on the Single Product Page, including modifying the name, fonts, size, color, and other styling elements, you can follow these steps:

1. **Customizing the Name**:
You can change the name of the section by editing the language files or using a translation plugin like Loco Translate. This will allow you to modify the text displayed for “Frequently Bought Together.”

2. **Changing Fonts, Size, and Color**:
To adjust the fonts, size, and color, you can add custom CSS to your theme. You can do this by navigating to **Theme Options > Theme Custom CSS > Global** in your WordPress dashboard.

3. **Advanced Customization**:
If you are interested in personalized customization, we encourage you to submit a request through our customization panel, which can be accessed via the following link:
https://www.8theme.com/account/#etheme_customization_panel. This will enable you to work directly with our technical team to explore possible solutions.
Please note that customization services may incur additional fees. The final cost will be determined after a thorough review of your specific requirements.
We appreciate your understanding and attention to this matter.

Best Regards,
8Theme’s Team

Hello, MAHDAR,

We’ve disabled the Static block cache and Remove Query Strings From Static Resources via Theme Options.

Best Regards,
8Theme’s Team

Hello, MAHDAR,

Thank you for reaching out to us. We hope you’re doing well.

1/ please check the Footer now.

2/ Interface issues in Theme Options are caused by the latest WordPress update. It will be fixed in the next theme update soon.

Best Regards,
8Theme’s Team

Hello, Alfi,

We would like to inform you that the issue with logging into the website still persists. Please note that this is not related to the theme, and you will continue to experience the problem even if you change the theme. Therefore, this is something that will need to be resolved independently, without our assistance.

Thank you for your understanding.

Warm Regards,
The 8Theme Team

Hello, Alfi,

Thank you for contacting us and for using XStore.

1/ Woocommerce > Settings > Accounts & Privacy > XStore “My account” page settings > Products type > None.

2/ Theme Options > Styling > Set border radius for buttons in px.

3/ Interface issues are caused by the latest WordPress update. It will be fixed in the next theme update soon.

4/ We can not log in using the credentials you provided. It just reloads the page, unfortunately.

Warm Regards,
The 8Theme Team

Hello, Basma,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Plethora,

Regarding your comment, “it’s not working on all the pages,” could you please provide more details? Specifically, on which pages is the provided code not functioning, and on which pages is it working as expected?

Could you please provide temporary wp-admin access? We need to check your settings.

Additionally, we kindly ask that you submit any new questions as separate topics on our forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

In case Cart and Checkout pages were created using Elementor, you need to edit texts there by editing content of pages using Elementor.

Best Regards,
8Theme’s Team