Hello,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

Additiaonly, please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

Best regards,
8Theme’s Team

Hello,

Fixed. Please clear cache and check the result.

Warm Regards,
The 8Theme Team

Hello,

Please take your time.
Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

https://prnt.sc/M_FNfYWG9HG_

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello Nick,

We are sorry to hear that you are experiencing this issue. A 404 error usually indicates that the page or link cannot be found. Please make sure that your permalinks are set correctly in Settings > Permalinks, and then try to re-save them.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you would like to create a block on the homepage displaying the four latest blog posts, each showing a thumbnail followed by the title.

Please try using the post carousel element and let us know if this is what you were looking for.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message.

Please go to XStore Builders > Header Builder > edit template > edit settings of the menu element – https://prnt.sc/DY-L_P7tM-8b

Best Regards,
8Theme’s Team

Hello,

Thank you for your message.

We can not log in anymore. Please provide the correct credentials.

Additionally, provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

1/ To answer your question, it’s best to refer to the plugin documentation or contact their support team directly. Here is the link to their support form: https://wordpress.org/support/plugin/mailchimp-for-wp/

2/ You mentioned that we solved a similar issue before, but there might be a misunderstanding, as such matters are not handled by theme authors. Could you please provide a link to the conversation where we resolved this issue? Here is an example of a different type of question: https://www.8theme.com/topic/mailchimp-for-wordpress-error-there-is-no-form-with-id-163-perhaps-it-was-deleted/#post-454982

Warm Regards,
The 8Theme Team

Hello, Siddharth,

Thank you for reaching out to us.

Regarding the issue you mentioned with the https://heavennuts.in/shop page displaying inconsistently—sometimes showing all elements and other times only single items—this behavior may be caused by a few different factors, such as caching, plugin conflicts, or incorrect shop page settings.

To help resolve this, please try the following steps:

1. Clear your site and browser cache to ensure you are viewing the most recent version of the page.
2. Check your WooCommerce settings under WooCommerce > Settings > Products > Display to ensure the shop page is correctly configured.
3. Temporarily disable any third-party plugins to see if one of them is causing a conflict.
4. Make sure your theme and all plugins are updated to their latest versions.

If the issue persists after trying the above steps, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand the inconvenience caused by the AJAX error on your website. Based on the PHP fatal error message you’ve shared, it appears that your site is running out of allocated memory, which could indeed be related to the AJAX issue you are experiencing.

To resolve this, we recommend increasing the PHP memory limit. You can do this by adding the following line to your wp-config.php file, just before the line that says “That’s all, stop editing!”:

define(‘WP_MEMORY_LIMIT’, ‘512M’);

If you are unsure how to do this or if the issue persists after increasing the memory limit, we suggest contacting your hosting provider for further assistance. They may be able to help you adjust server settings or identify any underlying issues.

Additionally, please ensure that all plugins and the theme are updated to their latest versions, and try deactivating third-party plugins temporarily to check if any of them might be causing a conflict.

Should you need further assistance, feel free to provide us with temporary wp-admin and FTP access via the private content area, and we will be happy to take a closer look.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please read this topic – https://www.8theme.com/topic/cant-edit-with-elementor-please-help-me-urgently-2/#post-453666

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ We kindly ask you to downgrade your PHP version to either 8.1 or 8.2 (contact your hosting provider) , as not all plugins are currently compatible with your current version.

3/ Additionally, please contact your hosting provider to request FTP access credentials. Once you have obtained them, kindly share the details with us so we can further assist you.

Warm Regards,
The 8Theme Team

Hello,

The current content of the page was generated automatically without the use of a builder.

We have created a new template https://prnt.sc/CTqXPaYWZ6cV for you and applied it. Kindly review it at your convenience.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

You can find detailed information and guidance on how to use the XStore Search Results Page Builder with Elementor at the following link:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-search-results-page-builder-with-elementor/

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Best regards,
8Theme’s Team