Hello,

Still waiting for your answer.

Best,

Ronen

Hi Eva,

If you go to the footer layouts in the demo and refresh the page while viewing the dark style footers – you can se this phenomenon quite clearly as the whole area turns white and then dark footers reappear.

That is what happens (in a more delicate form) with every page reload.

You need to have the footer in window frame (short page content).

Thank you for your prompt advice.

Best,

Ronen

Hello Eva & Olga,

1. You’re right RightClick (option menu) works fine.
but – If you RightClick+MouseWheel (zoom in/out) the page scrolls up/down only.

Is that due to change you’ve introduced via the user account I provided ?

2. Just to let you know – the real culprit of the gliches is the Mail Chimp form script that contained a ‘margin-left: -5000px;’ parameter in one of the divs. Changing that to ‘visibility: hidden’ resolved that.

I couldn’t find that without your help – so thank you for all you’ve done.

I only need now to re-enable zoom in /out by RightClick+MouseWheel

Best,

Ronen

Hello Olga,

I’ve added this code to rtl.css – the child theme css file – but it did not solve the issue.

Did you change something in the website via the username I provided ? because the Ctrl+mouse wheel is not responding…

Is it mandatory to use custome.css ?

Thank your for your prompt reply,

Ronen

Hello,

I am very disappointed with your product, service and support.
I had good reviews of your product – the Royal Store theme – and I’ve established my building web sites business on using it.

For awhile now you haven’t neither solve the Zoom issue that occurs with one of the product variations (the Green Corporate), which is a basic one, nor have you provided an alternative or work around.

I would like to recommend your products and services all over the internet – but for now I cant.
On the contrary…

As a customer that relies on you, I expect you to solve the problem urgently.

With respect,

Ronen Tsachi

Hello Eva,

Tried the older VC version but it didn’t solve the issue.

Can you instruct me how to disable zooming on the website (work around)

Best

Ronen

Hello Eva,

I finally managed to get it to work by setting “Item Animation” to fade – where it should work with “No Animation” as well !

This is a work around and the plugin should work with as is.
Further more, the “Fade In” animation I randomly selected didn’t affect the slider items.

To conclude this – the “Advanced Carousel” should still be fixed.

I can manage with the work around in this project.

Thank you

Ronen

I’m sending you credentials for two website.

Both are with Royal store, and same plugins activated:

http://www.fix.webzit.co.il – has this issue
http://www.ag.webzit.co.il – has none of it

Both accounts are using the same credentials.

Let me know if your need any more permissions.

Important NOTE: the issue occurs while NOT being logged in !
when user is logged, it looks fixed but it is not !

looking forward for your reply,

Best,
Ronen

Hi Eve,

Thank you for your reply.

I use Royal Store theme with “Interior” design – and have no problem there !
That website is Rtl oriented, with the same language, on the same hosting !

Furthermore – since you supply these plugins in the theme bundle (thanks) it is logical that they should not conflict with the theme – and indeed that is the case with “Interior” design:
http://www.a-giv.co.il

On top of that, this issue is on Google Chrome and Safari only – IE and FF have none of it.

Another thing – the mobile menu suddenly appears in the middle of the page at load time (something that the last update was suppose to fix – if I remember correctly).

I like your product and would like to use further it for myself and my clients – but won’t be able to do so with this major flaw.

Please your advice,

Best,

Ronen

Hi Eva,

Doing all the above suggestions – situation is even worse:
Now the mobile menu pops in on the right side when zooming in to 90% (or below)

Issue still on Chrome & Safari while IE & FF work fine.

It seems its all down to responsive configurations.(toggling on/off responsiveness in theme options have no effect !)

Please your rapid handling.

Best,

Ronen

Hi,

Still waiting for your response.

Best,

Ronen

Hello Eva,

On your demo this phenomenon does not exist.
Enclosed screenshot of demo zoomed to 90% WITH OUT RELOAD !

My guess is that there are some css differentiation between the demo version and the one I purchased.

This is inapplicable to ask website visitors to reload on every zoom – and it leaves the visitor with a bad impression.

Please address this issue – the theme cannot be used like that.

Again, thank you for your prompt reply,

Best,
Ronen

P.S.
The mobile does show the menu but only when defined through WP Widgets panel.
Since it requires modifications – where can I customize its CSS (files wise)?

I refer to the COMPANY ARCHIEVEMENTS video background – the one that comes with the theme

sorry, missed a hyphen in the user name -see in the private