Hi Madam, thanks very much, all look fixed now, Could you confirm that you will apply this fix to new theme update too please. Bcz i have many sites with your theme and i want all to be fixed.

Kind Regards
Ramin

Ok thanks very much i will wait for your developer to check the filters

It seems that filter by brand filters all products minus one. I ema if you have 7 products then it shows 6 and category issue after filter by brand is still there

Hi, here is the screen record of the issues.
https://drive.google.com/file/d/13i2Hy6T-zNfhAVQBSQnYa_VeeNIp0SGa/view?usp=sharing

Sure, i will give you cpanel credentials in private area

Thanks so much, it is fixed, I also have your theme on other sites too, Does this fix apply to them as well?

Ok, i opened the ticket. lets see if they help

Hi,

Not sure why you check on big screens as i stated you will see the issue in small devices. Even i got capture that is clearly visible the differences on this big screens too. I appreciate faster communication in this urgent issue please bcz coming back after a day and say that you dont see the difference in the mages does not really sound you are takin care of this issue. Here below are the capture from your video if you see the difference now. So on big screens image will stay at the max size and will not resize but for other elements you can see the differences.

image 1:
https://drive.google.com/file/d/1hyb8fYQQP8tuNaLrOoQbsRC8B8X1Ilwl/view?usp=sharing

image 2:
https://drive.google.com/file/d/1487TLqclfEOXWho2O4olilrwDoNlkNri/view?usp=sharing

Regards

Thanks very much Madam, It seems it is working to some extend now however it still does not bring the responsive styles. So the image is not resizing on different devices.

Kind Regards
Ramin

Well, i dont think ths is a right statement bcz your theme is bringing the submenu static blocks with ajax and has no issue. Also i have other themes that do the same for header and bring the Elementor blocks with no issue. I also see that when you click on the filter categories, after ajax response you use a function “reset_builders” which in console it shows it is not defined. I checked all your javascript files and there is no place you defined this function. So it is 100% on your side.

Ok, this makes me waiting however, please keep that this is a real urgent issue.

Hi

I dont really understad your point, There is no such an option or need to be for shop filters off-canvas sidebar. You can add the filters to shop sidebar and then in setting put the shop sidebar as off-canvas. This is how your theme works. Also it does not make sense for 24×7 support to state that send your ticket on the task bar and then if a customer voted then a developer may put it on queue. I also provided FTP credentials in private message.