I understand it’s difficult to answer a question with out credentials to see the issue. However you completely disregarded the question i did ask.

“I guess what i am asking is am i missing a step with the update process?

Please keep in mind I’ve watched your how to video multiple times.

I upload the new version of Royal to the hosting & have selected Overwrite. Once this is completed i go to the theme options page and hit save via wordpress dashboard. Than i proceed to update plug-ins Via the hosting. Same process as updating the theme files.

Any ideas?”

Thanks for not answering my question & replying with a generic can’t help you response.

Problem Solved, Thanks

It works properly before you update to 2.0.

Once update is installed the animation on the elements no longer works & causes them to not show up at all. When you turn the animation setting on the element to “no” they re-appear however you arn’t able to apply animation to any elements with the updated 2.0 version.

Unfortunately the site is live and i am not able to show you because it would break the site & i’m not willing to do that to my client.

I’ve also noticed the update doesn’t retain any of the font settings.

So this will fix the mobile issue???

i understand that i would need to deal with them for plug-in related issues. I would prefer not to have to use the plug in at all that’s why i asked you guys for help.

Info Provided in Private, Thanks

Problem is not solved. i had to add a third party plug in to get the site to search page content, But it doesn’t run well.

I removed that line of code, however it didn’t seem to change the search results. Any other thoughts?

Thanks again.

stcbiologics.com/Home/

It’s on the landing page “partners, careers, & interns”, under contact info.

Eva, I’d rather not because it’s not my information to give out. Also i wont be able to learn.

Is there a piece of code i need to replace?

Why would the plug-in react this way?

I don’t mean to offend , but i don’t really feel comfortable handing out the admin info seeing as how it’s not my account.

I understand that it could stream line the process of trying to work out this bug. however there has to be something i’ve done wrong in the process of un packing the files from the download and the uploading it to wordpress.

have you seen this problem in the past?

is there something we can do to double check i’ve properly uploaded the right files?

Just checked, and the PHP version is 5.3.

Any other Ideas?