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Olga Barlow

Participant

August 23, 2021 at 16:48

Hello,

1) Tabs are like accordion on the mobile, so there is no way to show titles one by one on mobile.
2) Check now.
3) Create a separate topic for the different questions, please, to avoid misunderstanding.
What do you mean by “create multiple secondary menu for each page”? Explain in more detail in new topic, please.

Regards

#299648 Copied In reply to: 2 Headers in both Mobile and desktop view

Olga Barlow

Participant

August 23, 2021 at 16:33

Hello,

Yes, it would be better to reset DB if you can and then install the demo on the clear WP installation without demo content.

Regards

#299647 Copied In reply to: Overlapping two demo content / menu etc

Olga Barlow

Participant

August 23, 2021 at 16:27

Hello,

We checked your site and see that you use the Elementor version. So use Elementor to edit blocks and remove the unnecessary elements https://prnt.sc/1qft6gg

Regards

#299646 Copied In reply to: How to change the features?

Olga Barlow

Participant

August 23, 2021 at 16:21

Hello,

Remove this connection block https://prnt.sc/1qfsyn4 and add just menu element to the main header. There is no need to place element to the connection block if you don’t plan to add more elements to the connection block to display them one next to the other.

Regards

#299644 Copied In reply to: Align main header to top header

Olga Barlow

Participant

August 23, 2021 at 16:17

Hello,

Keep this option disabled https://prnt.sc/1qfsw4e
Check images now.

Regards

#299643 Copied In reply to: update

Olga Barlow

Participant

August 23, 2021 at 16:15

Hello,

1) Provide us with the screenshots of the notifications that you would like to customize on the mentioned pages. Because we don’t see any WooCommerce notifications there.

2) Use chrome console to find classes you need https://prnt.sc/1qfsrgx We have reduced the height of the slider and changed titles. Check now.If you need to customize the styles of the AMP version use the Custom CSS section to place CSS code. Keep in mind that the amount of custom CSS allowed is up to a maximum of 75KBs of CSS per page (default styles + custom styles), so don’t use a lot of the custom here.

Regards

#299639 Copied In reply to: Problems and questions about customize with advanced CSS

Olga Barlow

Participant

August 23, 2021 at 15:56

Hello,

Done. Check now.

Regards

#299637 Copied In reply to: There are two default headers in the multiple header change section

Olga Barlow

Participant

August 23, 2021 at 15:50

Hello,

Go to Loco translate > Plugins > WooCommerce > edit translation.

Regards

#299635 Copied In reply to: Where do I correct the text here

Olga Barlow

Participant

August 23, 2021 at 15:47

Hello,

It looks that some files were missing in the core plugin. I have reuploaded that. But these errors could not be the reason of the DB error. Contact your hosting provider to find the reason of the DB error.

Regards

#299634 Copied In reply to: fatal error on the site

Olga Barlow

Participant

August 23, 2021 at 15:24

Hello,

We have updated XStore theme, XStore core and WooCommerce plugin to the latest versions and everything is ok on the shop page.

Regards

#299632 Copied In reply to: Display of the category pictures in the shop

Olga Barlow

Participant

August 23, 2021 at 14:51

Hello,

Do you want to edit default templates or using Email builder? Default templates styles you can find in WooCommerce > Settings > Emails. If you want to edit templates using Email builder (XStore > Email builder) you need to edit them one by one.

Regards

#299630 Copied In reply to: email customization

Olga Barlow

Participant

August 23, 2021 at 14:48

Hello,

We tested the mentioned tabs and don’t see problem with that. It needs some time to load the products while you switching from one tab to another because these tabs use Ajax requests to load products. But it displays products after loading.

Regards

#299629 Copied In reply to: layout problem

Olga Barlow

Participant

August 23, 2021 at 14:38

Hello,

We don’t have such option by default, unfortunately. It’s possible to implement by additional customization only.

Regards

#299628 Copied In reply to: Moving product description and additional information

Olga Barlow

Participant

August 23, 2021 at 14:34

Hello, @themadguru

We used some additional SQL queries to remove double default headers. So, if you have such issue on your site just provide us with WP Dashboard access to your site and we’ll help you. Issue that caused double header appearance was fixed in 8.0.5 version of our theme, so users of the 8.0.5 version and higher won’t face such problem. But if double header was already created because of the problem of the previous version it should be removed by this additional manipulation from our site.

Regards

#299627 Copied In reply to: There are two default headers in the multiple header change section

Olga Barlow

Participant

August 23, 2021 at 14:22

Hello,

Try now. You should be able to activate theme for the shop.vehs.com.

Regards

#299625 Copied In reply to: Need help re registering license

Olga Barlow

Participant

August 23, 2021 at 14:19

Hello,

Could you, please, provide us with WP Dashboard access to your site to check the issue in more detail?

Regards

#299624 Copied In reply to: Secondary menu item 1 – Organic01

Olga Barlow

Participant

August 23, 2021 at 14:17

Hello,

Read this post about site optimization https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Also, you may try NitroPack plugin to get better optimization results.

Contact your server provider to reduce the server response time.

Regards

#299623 Copied In reply to: Some Places That Need To Be Fixed – Google PageSpeed Suggested

Olga Barlow

Participant

August 23, 2021 at 14:13

Hello,

The link to the image that you provided is broken. Please, provide us with a working screenshot (you can use the Gyazo tool). Provide us with WP Dashboard access to help you with the banner.

Regards

#299622 Copied In reply to: Need Help Urgently

Olga Barlow

Participant

August 23, 2021 at 14:08

Hello,

Go to Products > Attributes > edit the size attribute and change type from label to select > Save changes.

Regards

#299620 Copied In reply to: Specific variation as dropdown

Olga Barlow

Participant

August 23, 2021 at 14:06

Hello,

Go to Theme Options > Header builder > remove search element and add the HTML block element > add the search shortcode that you have to the HTML block content. Save changes.

Regards

#299619 Copied In reply to: Change the Search Plugin

Olga Barlow

Participant

August 23, 2021 at 14:04

Hello,

Now we get “EAI_NONAME – Either nodename nor servname provided, or not known” error.
Could you, please, tell me IP of your host to use it like host name?

Regards

#299617 Copied In reply to: Extra space in mobile banner

Olga Barlow

Participant

August 23, 2021 at 13:59

Hello,

Take our apologies if you faced any inconvenience using our theme.
Could you, please, tell me what demo version would you like to import and what page builder to use (Elementor or WPBakery)?
Provide us with WP Dashboard access and we’ll help you with the demo content installation.

Regards

#299616 Copied In reply to: Перезагрузила тему второй раз и она глючит.

Olga Barlow

Participant

August 23, 2021 at 13:56

Hello,

Provide us with WP Dashboard and FTP access to your site, please. Also, tell me when do you get this error?

Regards

#299614 Copied In reply to: fatal error on the site

Olga Barlow

Participant

August 23, 2021 at 13:52

Hello,

Enable sidebar for blog page only in the settings https://prnt.sc/1qfo0wj
Check now.

Regards

#299612 Copied In reply to: Blog Sidebar Issue

Olga Barlow

Participant

August 23, 2021 at 13:47

Hello,

I see the map https://prnt.sc/1qfnqxi and there is no error. Provide us with the screenshot of the error, please, for better understanding.

Regards

#299611 Copied In reply to: Contact page- Google map not working

Olga Barlow

Participant

August 23, 2021 at 13:39

Hello,

Double default header removed.

Regards

#299610 Copied In reply to: There are two default headers in the multiple header change section

Olga Barlow

Participant

August 23, 2021 at 13:29

Hello,

Thank you for your patience.

Regards

#299609 Copied In reply to: The REST API encountered an error

Olga Barlow

Participant

August 23, 2021 at 13:27

Hello,

We have updated theme and XStore core plugin. Check now.

Regards

#299608 Copied In reply to: update

Olga Barlow

Participant

August 23, 2021 at 12:57

Hello,

Ok, sure.

Regards

#299604 Copied In reply to: Speed Optimiztion Please

Olga Barlow

Participant

August 23, 2021 at 12:49

Hello,

Connect to your site using FTP and remove folders inside wp-content/fonts folder. After that go to Theme Option s > Typography > rechoose the fonts and save settings. Clear cache and CDN and test after that.

Regards

#299603 Copied In reply to: Fonts file missing
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Viewing 5,550 results - 5,521 through 5,550 (of 30,391 total)

Viewing 30 posts - 5,521 through 5,550 (of 30,391 total)

← 1 2 3 … 184 185 186 … 1,012 1,013 1,014 →

Forum Replies Created

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