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  • Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    Yes, I have tested on an icongnito window and an order can be placed after following all the checkout steps.

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    Here is the correct file attached.

    Files is visible for topic creator and
    support staff only.
    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    Here is the correct file attached. Sorry for the mistake.

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    I would like to clarify that no plugin is installed or used to hide checkout fields via CSS on this website. There is no additional functionality intentionally applied to hide required checkout fields.

    To avoid any confusion, I have attached a full list of currently installed and active plugins. As you will see, there is no plugin whose purpose is to hide or manipulate checkout fields.

    WordPress has already reported a fatal error in XStore Core, which suggests the root cause is not related to CSS-based field hiding.

    If you are seeing specific fields hidden on your side, please let me know exactly which fields and which CSS selector or file you are referring to, so we can identify the source together.

    At this point, based on the WordPress fatal error report and the reproducibility of the issue, this still appears to be a theme/plugin-level issue in XStore Core, rather than a third-party checkout customization.

    Thank you for reviewing the attached plugin list. I look forward to your clarification so we can move forward with a proper fix.

    Files is visible for topic creator and
    support staff only.
    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    Thank you for your reply.

    I would like to clarify that the issue is not related to missing validation messages or notice visibility.

    The problem is a fatal PHP error in XStore Core, already detected and reported by WordPress, which occurs before any validation messages could be displayed. Because of this fatal error, the multistep checkout logic itself breaks and the checkout cannot proceed to the next step.

    To recap the key point:

    WordPress has reported a fatal error in XStore Core:

    Uncaught Error: Call to a member function set() on null
    File: et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/cart-checkout-countdown.php:306

    This error happens while rendering checkout-related Elementor widgets.

    As a result, the multistep checkout does not advance, payment methods are never reached, and the “Place order” button does not appear.

    This is not a UX or notice-display issue, but a code-level error in XStore Core.

    Adding a WooCommerce Notice widget would not resolve a fatal error, as execution stops before notices can be rendered. Similarly, switching checkout layouts may avoid triggering the error, but would only be a workaround, not a fix.

    Could you please:

    Confirm whether this is a known issue with XStore Core (v5.6.5) on PHP 8.1

    Advise if there is a patch, hotfix, or recommended workaround (e.g. disabling the Cart / Checkout Countdown widget specifically)

    Clarify whether downgrading PHP or XStore Core is currently recommended

    Admin access is already available.

    Thank you for your assistance – this is a blocking issue, so a clarification at code level would be greatly appreciated.

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    This is the email I have received regarding the error. The error is with Xstore Core.

    WordPress are o funcționalitate nativă care detectează când un modul sau o temă provoacă o eroare fatală pe site-ul tău și te notifică automat printr-un email.

    În acest caz, WordPress a sesizat o eroare la unul dintre modulele tale, XStore Core.

    Mai întâi, vizitează-ți site-ul (https://nxtconcept.ro/) și verifică dacă apar orice fel de probleme. Apoi, vizitează pagina unde a fost sesizată eroarea (https://nxtconcept.ro/wp-admin/post.php?post=2383&action=elementor) și verifică dacă apar probleme evidente.

    Te rog contactează serviciul tău de găzduire pentru asistență în investigarea în continuare a acestei probleme.

    Dacă site-ul tău pare căzut și nu îți poți accesa panoul de control așa cum o faci în mod normal, WordPress are acum un „mod recuperare” special. El îți permite să te autentifici în siguranță în panoul de control și să investighezi mai departe.

    https://nxtconcept.ro/wp-login.php?action=enter_recovery_mode&rm_token=ClyzCQEjiF0LXPLLr2xO03&rm_key=qkXsismfhMqYuIqGqh5LJo

    Pentru a-ți menține site-ul în siguranță, această legătură va expira în o zi. Nu-ți face griji în legătură cu expirarea: dacă eroarea apare din nou, îți va fi trimisă prin email o legătură nouă.

    Dacă soliciți ajutor pentru această problemă, s-ar putea să ți se ceară unele din informațiile următoare:
    Versiunea WordPress 6.9.1
    Tema activă: Xstore child (versiunea 1.0) Modulul curent: XStore Core (versiunea 5.6.5) Versiunea PHP 8.1.33

    Detalii eroare
    ==============
    A apărut o eroare de tipul E_ERROR pe linia 306 a fișierului /home/sanmesor/nxtconcept.ro/wp-content/plugins/et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/cart-checkout-countdown.php. Mesaj eroare: Uncaught Error: Call to a member function set() on null in /home/sanmesor/nxtconcept.ro/wp-content/plugins/et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/cart-checkout-countdown.php:306
    Stack trace:
    #0 /home/sanmesor/nxtconcept.ro/wp-content/plugins/elementor/includes/base/controls-stack.php(2374): ETC\App\Controllers\Elementor\Theme_Builder\WooCommerce\Cart_Checkout_Countdown->render()
    #1 /home/sanmesor/nxtconcept.ro/wp-content/plugins/elementor/includes/base/widget-base.php(636): Elementor\Controls_Stack->render_by_mode()
    #2 /home/sanmesor/nxtconcept.ro/wp-content/plugins/elementor/includes/base/widget-base.php(757): Elementor\Widget_Base->render_content()
    #3 /home/sanmesor/nxtconcept.ro/wp-content/plugins/elementor/includes/base/element-base.php(629): Elementor\Widget_Base->get_raw_data()
    #4 /home/sanmesor/nxtconcept.ro/wp-content/plugins/elementor/includes/base/element-base.php(629): Elementor\Element_Base->get_raw_data()
    #5 /home/sanmesor/nxtconcept.ro/wp-content/plugins/elementor/core/base/document.php(1105): Elementor\Element_Base->get_raw_data()
    #6 /home/sanmesor/nxtconcept.ro/wp-content/plugins/elementor/core/base/document.php(738): Elementor\Core\Base\Document->get_elements_raw_data()
    #7 /home/sanmesor/nxtconcept.ro/wp-content/plugins/elementor/includes/base/controls-stack.php(1071): Elementor\Core\Base\Document->get_initial_config()
    #8 /home/sanmesor/nxtconcept.ro/wp-content/plugins/elementor/core/editor/loader/common/editor-common-scripts-settings.php(40): Elementor\Controls_Stack->get_config()
    #9 /home/sanmesor/nxtconcept.ro/wp-content/plugins/elementor/core/editor/loader/v2/editor-v2-loader.php(171): Elementor\Core\Editor\Loader\Common\Editor_Common_Scripts_Settings::get()
    #10 /home/sanmesor/nxtconcept.ro/wp-content/plugins/elementor/core/editor/editor.php(355): Elementor\Core\Editor\Loader\V2\Editor_V2_Loader->enqueue_scripts()
    #11 /home/sanmesor/nxtconcept.ro/wp-includes/class-wp-hook.php(341): Elementor\Core\Editor\Editor->enqueue_scripts()
    #12 /home/sanmesor/nxtconcept.ro/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters()
    #13 /home/sanmesor/nxtconcept.ro/wp-includes/plugin.php(522): WP_Hook->do_action()
    #14 /home/sanmesor/nxtconcept.ro/wp-includes/script-loader.php(2311): do_action()
    #15 /home/sanmesor/nxtconcept.ro/wp-includes/class-wp-hook.php(341): wp_enqueue_scripts()
    #16 /home/sanmesor/nxtconcept.ro/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters()
    #17 /home/sanmesor/nxtconcept.ro/wp-includes/plugin.php(522): WP_Hook->do_action()
    #18 /home/sanmesor/nxtconcept.ro/wp-includes/general-template.php(3197): do_action()
    #19 /home/sanmesor/nxtconcept.ro/wp-content/plugins/elementor/includes/editor-templates/editor-wrapper.php(35): wp_head()
    #20 /home/sanmesor/nxtconcept.ro/wp-content/plugins/elementor/core/editor/loader/v2/editor-v2-loader.php(221): include(‘/home/sanmesor/…’)
    #21 /home/sanmesor/nxtconcept.ro/wp-content/plugins/elementor/core/editor/editor.php(160): Elementor\Core\Editor\Loader\V2\Editor_V2_Loader->print_root_template()
    #22 /home/sanmesor/nxtconcept.ro/wp-includes/class-wp-hook.php(341): Elementor\Core\Editor\Editor->init()
    #23 /home/sanmesor/nxtconcept.ro/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters()
    #24 /home/sanmesor/nxtconcept.ro/wp-includes/plugin.php(522): WP_Hook->do_action()
    #25 /home/sanmesor/nxtconcept.ro/wp-admin/admin.php(424): do_action()
    #26 /home/sanmesor/nxtconcept.ro/wp-admin/post.php(12): require_once(‘/home/sanmesor/…’)
    #27 {main}
    thrown

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    Thank you for your response.

    The issue is not that the payment step is missing by design in the multistep checkout. The real problem is that the multistep checkout does not advance at all.

    When clicking “Go to shipping” / “Next step”, nothing happens:

    the checkout does not move to the next step

    the payment step is never reached

    no validation message or visible error is shown

    So, although the payment step technically exists in the multistep layout, customers cannot reach it, which effectively blocks checkout and prevents orders from being placed.

    Regarding the mentioned “error”:
    The site is currently functional, and admin access has already been provided. I am not seeing any visible error message on the frontend, so I am not sure which error you are referring to.

    Because the multistep logic itself is not functioning correctly, this appears to be a checkout multistep widget / theme-related issue, not a configuration choice.

    Please let me know:

    what error you are seeing on your side

    whether this could be related to the Checkout Multistep widget, theme JS, or a known compatibility issue with WooCommerce

    This issue is blocking purchases, so any clarification or direct investigation would be greatly appreciated.

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    See photo.

    Files is visible for topic creator and
    support staff only.
    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    Hello,
    We have noticed that none of the widgets that depend on filters are working. Could you please advise on the cause of this issue?
    Thank you.

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    My goal is to help users easily continue browsing if the current product is not suitable, using simple and familiar eCommerce navigation elements: Easy access to other product categories, Quick interaction with product attributes (size, color),
    Navigation toward products in a similar price range, General guidance to alternative products without forcing users back to the shop page.

    Since the Single Product Page Sidebar does not fully support displaying these elements I would like to know:

    What are the recommended XStore-native alternatives for displaying such navigation elements on single product pages?

    Are there specific XStore components or widgets designed for this use case (e.g. related products by category, attribute-based suggestions, price-based product blocks)?

    What approach do you recommend to achieve this without misusing AJAX filters, which I understand are mainly intended for shop and category pages?

    Thank you.

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    Yes, they are valid, as I have tested them before responding early on, and also tested them now.

    Please contact administrator
    for this information.
    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    I really do not know where you have this credentials, as you can see above in THIS ticket, in the private area, info provided are different. See private content.

    Files is visible for topic creator and
    support staff only.
    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    Hello,

    Thank you for your reply.

    The website in question was already specified when the ticket was opened, and the login credentials for this site were provided in the ticket details.

    Could you please check the existing ticket information and proceed based on that? If you need any additional details or clarification from my side, I’ll be happy to provide them.

    Thank you for your assistance.

    Best regards,
    NxtArt_ro

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    My goal is to help users easily continue browsing if the current product is not suitable, using simple and familiar eCommerce navigation elements.

    Examples of what I would like to offer on the single product page:

    Easy access to other product categories

    Quick interaction with product attributes (size, color)

    Navigation toward products in a similar price range

    General guidance to alternative products without forcing users back to the shop page

    However, if the Single Product Page Sidebar does not fully support displaying these elements (or is not intended for this purpose), I would like to know:

    What are the recommended XStore-native alternatives for displaying such navigation elements on single product pages?

    Should these elements be placed inside the Single Product Builder layout instead of using the sidebar?

    Are there specific XStore components or widgets designed for this use case (e.g. related products by category, attribute-based suggestions, price-based product blocks)?

    What approach do you recommend to achieve this without misusing AJAX filters, which I understand are mainly intended for shop and category pages?

    I want to follow XStore’s intended structure and best practices, while still providing a smooth and intuitive browsing experience for users.

    Thank you for your guidance.

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    Please see attached.

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    Hello,
    Still not very helpfull what you are saying.

    The sidebar is already set as you specified here: https://prnt.sc/SaMzELbD89h5.
    Example: https://gyazo.com/7e4c541567ff1afc04823b1d69ef43fc.
    And there is no way I can edit it, it shows only the Search field and also showed the brand logo before it was disabled.
    I want to add to this section also other fields: categories, price filters, stock, etc
    I do not want to remove it, I want to customize it.

    Regards,
    Oana

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    I have removed brands, although this is not what I needed.
    I do NOT want to REMOVE the sidebar, I want to edit it and add specific info there.

    Please see attached the shop sidebar and the current single product page sidebar. I would like them to be the same.

    Files is visible for topic creator and
    support staff only.
    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    I have removed brands, although this is not what I needed.
    I do NOT want to REMOVE the sidebar, I want to edit it and add specific info there.

    Please see attached the shop sidebar and the current single product page sidebar. I would like them to be the same.

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    Please retry.

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    Please see private area.

    Please contact administrator
    for this information.
    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    See Private content, you already had a user.

    Please contact administrator
    for this information.
    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    It seems to be ok right now.
    I also uninstalled the other plugin that was shown with the second error.

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    I have uploaded the file, but now there are 2 errors regarding the waitlist file, noy just 1 as previously.

    Files is visible for topic creator and
    support staff only.
    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    I would like to bring to your attention that, despite your previous FTP access, the issue has not been resolved.

    I have re-uploaded the file you initially provided. On nxtart.ro, the warning has disappeared, which confirms the file works correctly. However, on edituraluxmundi.ro, the warning still persists, with no change.

    At this point, wouldn’t it be simpler and more effective to include this fix in the theme update directly? You had previously mentioned that it would be part of a future release, yet more than two updates have been issued since then, and the problem remains unresolved.

    This ongoing delay is becoming increasingly frustrating. I kindly ask for a definitive and lasting solution.

    Looking forward to your prompt response,
    Oana

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    Hello,

    After the latest Xstore update, the issue reappeared. Again.

    Can you please review the situation?

    Regards,
    Oana

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    I re-uploaded.
    Seems to be ok now.

    Thank you.
    Oana

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    Hello,

    After the latest Xstore update, the issue reappeared.

    Can you please review the situation? Should I upload again the file you provided?

    Regards,
    Oana

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    Thank you, it’s ok now.

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    I had already done what you suggested, but this was not the fix.

    Meanwhile, I have solved the problem, as the URL’s needed to be updated.

    Thank you.

    Avatar: NxtArt_ro
    NxtArt_ro
    Participant

    The site was created using one of the Xstore Demo templates – Books.
    I did not import fonts or uploaded from any other location. I did not modify any of the fonts that came with Books demo template.

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